Regional Medical Center of San Jose
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No one likes to go to the ER, right? But due to some respiratory problems I had to. This ER talks about 'Wait Times'. When I got there I was immediately greeted by a friendly guy who guided me through the check-in process. And before I even had a chance to sit down, I was called. I was swarmed by Techs and RN's. I've never been so well taken care in my life! Before I knew it I had wires attached, blood drawn and vitals taken. I was moved to another room and seen by a doctor within five minutes. So I could go on praising the staff but my point is that I received fast and excellent care by all. Although we really didn't get to the cause of my breathing issues I did receive appropriate prescriptions and follow-up instructions. So, a big Thanks to everyone involved.
I spent here about a week. The first night I was placed in a ward with a noisy patient. The next day, on their initiative (I did not ask), they transferred me to a quieter place.
The service is top notch, the staff is always very attentive and quickly comes to the rescue. Very caring and cool. Here you feel really important. Oddly enough, I would say that this place three times wants to return :)
Of course, I wish everyone good health!
We had a great experience with Rehab services at Regional Medical center. Vanessa at the front desk is a superstar. She understood our problem right away and was very empathetic with our situation. She was very helpful in setting up and scheduling Speech and Occupational therapy for my Dad asap. Love the therapists, Alana and Andrea, too...Thanks for a great experience. We would highly recommend Rehab services at Regional Medical Center
**A special shout out to Daniel too. He has been a great help whenever we needed scheduling adjustments or any paperwork. Thank you!
My wife just delivered a baby at this hospital last week. To start this review, I'd like to go back to January 2019 when my wife and I went to have an infant care class offered from this hospital. It was a total waste of time for both of us. The instructor did not even do one demonstration during the lecture time. All she did was just talking. Btw the class is $60.00 if you don't deliver the baby at Regional hospital.
Then we went back to the hospital in Feburary to have an induction, which we spent almost 3 nights in Labor and Delivery room. At that time, I was very impressed with nurses at Labor and Delivery department. They were professional and friendly. By the way they are the ones who made me give this hospital 2 stars, otherwise i would give this hospital 1 star due to professional and ethical issues.
After my wife delivered the baby, we went to post partum room, where mom and baby will rest for 3 more days. Things went so wrong when we were in postpartum room with couple nurses who were treating my wife and my family members unethically and unprofessional. As 1st time parenting, I have no idea what to do and how to hold and feed my baby thanks to Regional's infant care class. There is no way you can avoid those nurses since they are rotating around the clock. They will eventually be treated like low life human being. By the way, they don't even have a way for you to report if the nurses are not treating you right. I know this because I personally asked the nurse in charge that night about how to report that kind of behavior. She gave me a piece of blank paper and told me to write my compliant on that paper, then she will slide it under the manager door.
The 5th day at Regional hospital, my wife doctor came in the morning to check up on my wife. So I asked for permission to go home even we were entitled for another night at this hospital, but I could not stand those nurses anymore. So we left the hospital on 5th day.
We came home and a week later we got a call and then hospital to do a survey about the recent hospital stays. I told the lady that my wife does not speak English very well. She responded "then wen can't do the survey" so basically, if English is not your 1st language, then you have no right to express your feelings as this hospital since they will not allow anyone else to help with the language barrier.
I would not recommend this hospital for anyone especially 1st time parenting like me. You can go somewhere else to get treated with respect. I will not let this slide, I will continue to find a way to let people know how this hospital treat people.
Trauma Dr. Miller is a pleasure to work with. He is great. The other asian female trauma Dr., who's name I won't mention, is rude and snappy.