Renown Regional Medical Center

I just delivered my baby boy early this morning and had an excellent experience with my three nurses: Erin, Grace, and Cheyenne. They listened to my concerns and took great care of me! Grace was our laboring nurse and although I was grouchy and being quite emotional she helped me through it all every step of the way. Erin helped me through getting an epidural and worked with me on getting my baby in optimal position for delivery by using different body positions. I couldn’t be more please with my experience with the nurses in L&D. Some of the other staff members where not all pleasant. My mom, sister, and nieces traveled 4 hours to come see the baby be born. Since they have never been to the hospital they clearly had no idea where they were going. They asked several nurses/doctors in the halls where labor and delivery was and they all pushed them away. However a very friendly janitor helped them up to my room! When they got to the check in desk, the nurse was very rude and said they couldn’t go back because “there were already three guests in the room”. Only me and my baby’s father were in the room. The people before us had lost our room’s badges and they took it out on my poor family because they couldn’t keep track of their items. When they went down to the cafeteria for breakfast the next morning they were served curdled milk. The cafeteria attendant told them that was “normal” and almost refused to give them a refund so they could get a drink they actually consume without getting Sick. Other than those hiccups we have had decent stay here at Renown!

Maybe I'm just lucky but I don't think I've ever had to search too far for parking. My doctor is in the office tower across the pedestrian bridge that connects to the parking garage. All the handicap parking that I'm aware of is on the second floor, in front of or near by the bridge. The hardest part of the whole visit is getting in and out of the garage without getting into a fender bender. People are in such a hurry or probably shouldn't be driving or both. I feel like I've cheated death every time I'm there.

To all the people that got involved in my care at renown hospital. They all are a professional workers. From Doctors, physicians assistant, nurses, speech therapist, occupational therapist, Respiratory therapist, physical therapist, C N A ,s nutritionists laundry personal, maids, clerks. And the whole team around them . Its amazing the quality of work that they all do. Not even 1000 words will describe how good they are. Thank you all for the great service

Son had scheduled operation at 7:30am. Went to recovery at 9:30am it’s 2:08pm and the hospital still has not got him a room !! Same old story Medical staff excellent, hospital administration the worst of any hospital in Reno/Sparks. I have been in them all either as a patient or visiting. I don’t know why this happens on a continuous basis but it does.

If you like being treated like a paycheck, this is the place for you! Complete disregard for patient care/health concerns, HIPAA violations, ROI and PHI go right out the door. I was in the ER SIX times over the last week. Only ONE doctor I saw actually cared about my care. If you're willing to play Russian roulette with your quality of care, go for it! Note for the owner: I have filed several complaints already and was dismissed more than once. When I told the clinical directing nurse for the south meadows emergency room that the only reason I continue to be seen here is because renown has all my medical records, she so kindly emailed me how to obtain my medical records so I could go somewhere else. One day, your lack of care will kill someone. At least I know it won't be me.