Update: The billing supervisor ended up working with me and attempted to send the bill to the insurance company. When that did’t work, he reached out to patient relations and was granted permission to write off the charge. I’m glad that happened, but it was still a very long process and the hospital has some serious adjustments to make in their billing processes overall. It put unneccessary stress on me and my pregnant wife. This is why I am not upgrading the review to 5 stars, but only 4. Either way, I’m just happy this billing situation is settled. Thank you Kevin, as you seemed to have been the only one attempting to fix the issue.
Avoid at all cost! UNC has a great name but that’s about the extend of it. These people will not abide by their own billing contracts!!! My wife is a patient with their midwifery. They referred us to the genetic counselors due to an ultrasound result and stated that this is the next step in the procedure. This turned into a billing nightmare and showed us that UNC DOES NOT care about their pregnant patients. UNC refuses to send the genetic counseling procedure to our insurance company!!! Their patient relations rep Cordelia then had the nerves to tell us that it is our responsibility to know what our insurance covers and that it’s basically our fault, completely igoring the fact that UNC DIDN’T EVEN SEND IT TO OUR INSURANCE!!! How would they even know if it’s covered if they don’t send it??????????? She then said we had agreed to the charges by signature so I asked for a copy of that statement. The statement actually says that we agree to pay our portion of the cost, whatever the insurance doesn’t pay. It also stated that we agree that our insurance pays UNC directly. Basically, it says that UNC will send it to our insurance, which they refuse! Anyway, the billing department supervisor Kevin then (after weeks of talking to him) said that he will have it sent to our insurance. Well, that was a lie because we are still receiving the bill in the mail, minus a 40% discount for being “uninsured!?!?” These people are liars, scammers, and absolutely pathetic!!!