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feedback about Rex Hospital
Don't get me wrong - the medical folks are great. But, their record keeping is decrepit. Lost my surgery notes from nine years ago. Inexcusable and unprofessional.
***Update - They weren't lost. They were archived off-site. Rex found the files and got them to my doctor post haste and I am good to go. I have updated my rating to where it should be, Thank-you, Rex.
Although the surgeon and his team were great, staying here has been a disaster for my loved one. The air conditioner here does not work. The food is seriously lacking in nutrition and the staff changes make it so that there are large gaps of time you can’t get anyone to help. The bathroom had pubic hair all over on the floor and the towels and such were full of pills... paper towels would have been softer. This is our third bad experience here over the course of five years. Just go to Wake Med. Demand that your surgeon perform there or switch doctors.
Worst hospital experience ever. They don’t care about the people that come in. Try to talk to them after the fact about it and they make excuses. If you want help go to another hospital where they actually treat you. When I was in triage I was very close to passing out and was green (according to triage nurse). I told them on multiple occasions I needed water and was told no because there was a high chance I need surgery. Yet I was put back in the waiting room in excruciating pain and forgotten about. I ended up leaving so I was never seen. Yet I had a large bill come in the mail. This place is a joke. Save yourself a headache and go elsewhere.
Home Instead. My experience is with Rex Home Services and the case managers. We have the privilege of partnering with them to bring quality care to the seniors in our community. Everyone I Have dealt with have been extremely kind and helpful. Great staff
Never again. That’s all I can say. It’s clean but the level of care from 90% of staff is seriously lacking. Took days to get simple answers. Doctor refused to even stay 5 minutes to answer patient questions. Horrible staffing except for a few great nurses