Rivendell Behavioral Health Services
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Address

100 RIVENDELL DRIVE, BENTON, AR 72015 USA

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Phone

(501) 316-1255

Emergency service available

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Consumer feedback about Rivendell Behavioral Health Services

Joy Washok
Joy Washok

1 out of 5 stars

posted 1 day ago

My bestfriend daughter there she try to commit suicide. She just got there, yes i understand that insurance pay . going to say your co pay money on your room and board .. Kept pressure someone and telling them when are you going to pay this money.. Are you serious, what kind of place is this. All those people in that place , are trying to get help.. If your going to have nurses &staff people be rude and ugly to the patient... Its sound if you need to fired them and get better staff.. This a place where people are trying to get help. Not to be rude and ugly to them. And tease them . you need to be nice and make them feel comfortable . make them feel there safe... To put pressure on a young girl, because she need to pay her money, for room and board. How she going to pay it.. Hell she just got in there, for 1, she just try to commit sucide.for you to treat someone like that.. Whoever the CEO President , you need to consider in fired your staff get better people in there.. The receptionist at the front desk to get rude on the phone with people parents and anyone .it does not matter who call on the phone, they are people . .you need to be nice and talk to them in good matter.. I was a receptionist , i know how to talk to people. Worry about those phone lines.. That no reason to treat people on the phone.. If you can't do the job, its time to leave and go some where else... The stuff i am hearing in there i can not believe this.. Are you serious to treat people that are going through different problems and issues... You need better staff members , to know how to talk to people.. Not rude and ugly.. To tease bully people..

Anna Lupton
Anna Lupton

1 out of 5 stars

posted 3 months ago

Parents, guardians, or family members, please, if you truly care for your loved ones, DO NOT send them here. This "hospital" lacks empathy, compassion, and respect for its patients. I was hospitalized at Rivendell in the adolescent unit for self harm. I had a very deep self-inflicted cut that required 9 staples. While I was at high risk for infection, I was given no antibiotics and despite my multiple requests, did not get my bandage changed until over 24 hours had passed. When I asked for a dressing change, a staff member told me, "why do you expect me to have sympathy for you? You did this to yourself." I did not receive my normal medication until the day after I arrived, and I was given random new medications without being informed beforehand. When I asked what they were, I was given very limited explanations. I was NOT informed of the rules or my own rights. When I first arrived at Rivendell in an ambulance, it took about 20 minutes just for them to answer the door, which should tell you a lot about how they do everything else. I once asked for some Tylenol for a severe headache, and I had to ask 3 times before it was finally given to me. My family also had difficulties reaching me and were given very little information upon my arrival. Staff was rude, showed me little respect, and yelled at me for not knowing the rules they failed to inform me of. I could go on and on, but hopefully you get the picture - this hospital is far from the ideal place to send someone you love. Please choose a different facility.

Kitten Claw
Kitten Claw

1 out of 5 stars

posted 2 months ago

They DO NOT CARE!!!, they tease every patient and trigger you to make you mad then they keep you longer because you get mad because they made you mad!!! What's wrong with this place!!! The food sucks!!!! I was on a diet of NON FAT EVERYTHING!!!. they hand out pieces of paper asking if you wanna die or kill someone, and if so how bad and why.... Like how can you ask something like that!!! And they would ask it out-loud as well!!! The staff had some of the worst attitudes and were the most rude people i have ever encountered in my life, UR sucks!!!!!, IBC suckss, and on my first 2 days there i went off and had panic//anxiety//depressive// attack's all at once during my attacks i basically went crazy and didn't have control of myself so they had to hold me down on my bed and give me 2 shots of different medications mixed together and i slept for 1 1/2 days it was terrible and i was very sore for days.... On my last day the staff said there glad I'm leaving because they didn't like me at all and did not care about anyones feelings at all!!!!! Some staff members were very nice and others were very hard to not just wanna hit them in the face everyday!!!! They were very rude and sassy!! My therapist was very helpful tho and i made very good friends and i came out a completely different person i am not who i used to be but I'm not sure thats a good thing because what I'm telling you is that place drove me crazier coming out than i was going in but now i have cured my addictions and i have came out a very strong person, but........ now i am still monitored on house arrest... with a court and facility ordered therapist!!! DON'T SEND YOUR KIDS THERE IT IS A TERRIBLE PLACE WITH NO CONCERNS ABOUT PATIENT CORCERNS,ISSUES, SAFETY, OR RESPECT!!! ONLY RULE'S!! FOLLOW RULES OR GET DISCIPLINED!!! VERY EXPENSIVE$$×××!!! WOULD NOT RECOMMEND!!!!

Jessie Tarvin
Jessie Tarvin

1 out of 5 stars

posted 2 months ago

PLEASE READ!
my 15 yr old son struggles with depression, O.D.D, and self injurious behavior, he was admitted on monday 4/16/2018, after Friday 4/13/2018 making suicide statements and pictures on Snapchat, I took him to the er at saline (another joke) that fri night only to be discharged from the "on-call counselor " I had a sleepless weekend worried as to what might come, on Monday I went to the Benton Police and made a complaint against the responding officer that Friday, they placed my son in a cop car, took him to rivendell and was admitted, as any parent I was worried sick, only wanting help and to check on my child, eveytime I called the nurses station went unanswered, and I spoke to the therapist on Tuesday she said she would call back, (another joke) I made unlimited call with either no answer or no call back until the following Saturday, after I expressed my option which wasn't nice, she started to stay in contact, however the nurses station went unanswered, my son was set to discharge on Tuesday but do to a set back phone conversation with his dad, that made him upset and he made suicidal and homicide statements he wasn't released, so Tuesday I got a call from geletta the therapist telling me my son is getting discharged on Wednesday after 3pm. REALLY???? But he just made a harmful statement!! So please, please don't take your loved one here, they honestly don't care of their well-being,
Sencerly one pissed off mom😠

Hope Badger
Hope Badger

1 out of 5 stars

posted 6 months ago

I highly recommend receiving treatment somewhere else at all cost if you can. They're incredibly understaffed. They only have two psychiatrists, one in the morning and one in the afternoon. However, because there are so many patients, it takes forever to see them and it's only for 5 minutes the first day and for 3 minutes the next. They also don't listen to what you say. I went voluntarily meaning I could leave after 24 hours if I gave them an 8 hour noticed. I arrived Tuesday night and did every group thing on Wednesday to prove that I wanted to go home. When I told them on Thursday that I wanted to go home that day or even Friday, it was rejected and I was held until that Sunday. Most of the nurses are pretty rude and if you need something, it takes forever to get done or even not done because they're so understaffed and the nurses would rather gossip at their station. One of the medicines I'm on is birth control. They apparently didn't have it so my dad had to bring it to me. I ended up starting my period and when I was discharged, they were so busy gossiping that I didnt get it. The food is pretty terrible. It's well rounded but because it's so cheap the only way to eat it is if you're starving. They're supposed to have two adult units but they only had one when I showed up. I suffer from anxiety, which is why I was there, and psychotic and non psychotic patients were mixed. I was there to relax and figure out the best treatment but there wasn't one time where it was quiet. There's group therapy all day and the activities they have are for children. A lot of the medicine they prescribe can cause the side effect of sleepiness, especially the first week. If you try to take a nap to help deal with the sleepiness, you get in trouble for not showing up to therapy. They don't have individualized therapy. They assume that what they do will work for everyone and what you say you want help with isn't really covered. I wanted to learn new coming skills, how to not emotional eat, and work on bettering relationships with the therapist but seeing the therapist was exactly the same as the psychiatrist.