Rivendell Behavioral Health Services

Address

100 RIVENDELL DRIVE, BENTON, AR 72015 USA

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Phone

(501) 316-1255
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100 RIVENDELL DRIVE, BENTON, AR 72015 USA

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Consumer feedback about Rivendell Behavioral Health Services

Candie Lewis
Candie Lewis

1 out of 5 stars

posted 2 months ago

Horrible place. Lack of information and communication between family members and staff. Went in with one problem and came out a week later with an even bigger problem. Older patients are allowed to prey on younger patients. Nurses over medicated several times with one medicine and withheld others. Staff only there for a paycheck, they have no desire to actually help patients or provide them with a safe, supportive environment. Patients spend the majority of their time coloring or doing word searches. Therapists do not provide effective therapy. Doctors do not provide effective therapy. They just pass the buck back and forth to one another. Patients aren't provided with hygiene kits at night so they can brush their teeth. They have no soap to wash their hands after using the restroom. Supervision is lacking between wards. I could go on and on. Consider my one star to have a negative in front of it since I can't give this place zero stars.

Sherry Lynn Turney
Sherry Lynn Turney

1 out of 5 stars

posted 1 month ago

This place is horrible. I wouldn't recommend it to treat a dog. The staff where horrible except the techs were great the only help I received was from them. The doctor wrote the wrong dosage on my file and I passed out twice. Then I was put in a wheelchair for 5 days with no help I wasn't allowed out till the day I went home then I could hardly walk but I would have crawled to get out of there. I would commit suicide before going back there.

Joy Washok
Joy Washok

1 out of 5 stars

posted 4 months ago

My bestfriend daughter there she try to commit suicide. She just got there, yes i understand that insurance pay . going to say your co pay money on your room and board .. Kept pressure someone and telling them when are you going to pay this money.. Are you serious, what kind of place is this. All those people in that place , are trying to get help.. If your going to have nurses &staff people be rude and ugly to the patient... Its sound if you need to fired them and get better staff.. This a place where people are trying to get help. Not to be rude and ugly to them. And tease them . you need to be nice and make them feel comfortable . make them feel there safe... To put pressure on a young girl, because she need to pay her money, for room and board. How she going to pay it.. Hell she just got in there, for 1, she just try to commit sucide.for you to treat someone like that.. Whoever the CEO President , you need to consider in fired your staff get better people in there.. The receptionist at the front desk to get rude on the phone with people parents and anyone .it does not matter who call on the phone, they are people . .you need to be nice and talk to them in good matter.. I was a receptionist , i know how to talk to people. Worry about those phone lines.. That no reason to treat people on the phone.. If you can't do the job, its time to leave and go some where else... The stuff i am hearing in there i can not believe this.. Are you serious to treat people that are going through different problems and issues... You need better staff members , to know how to talk to people.. Not rude and ugly.. To tease bully people..

Anna Lupton
Anna Lupton

1 out of 5 stars

posted 7 months ago

Parents, guardians, or family members, please, if you truly care for your loved ones, DO NOT send them here. This "hospital" lacks empathy, compassion, and respect for its patients. I was hospitalized at Rivendell in the adolescent unit for self harm. I had a very deep self-inflicted cut that required 9 staples. While I was at high risk for infection, I was given no antibiotics and despite my multiple requests, did not get my bandage changed until over 24 hours had passed. When I asked for a dressing change, a staff member told me, "why do you expect me to have sympathy for you? You did this to yourself." I did not receive my normal medication until the day after I arrived, and I was given random new medications without being informed beforehand. When I asked what they were, I was given very limited explanations. I was NOT informed of the rules or my own rights. When I first arrived at Rivendell in an ambulance, it took about 20 minutes just for them to answer the door, which should tell you a lot about how they do everything else. I once asked for some Tylenol for a severe headache, and I had to ask 3 times before it was finally given to me. My family also had difficulties reaching me and were given very little information upon my arrival. Staff was rude, showed me little respect, and yelled at me for not knowing the rules they failed to inform me of. I could go on and on, but hopefully you get the picture - this hospital is far from the ideal place to send someone you love. Please choose a different facility.

road trip
road trip

1 out of 5 stars

posted 1 month ago

My husband has extreme anxiety and ptsd due to what happened to him here as a child. The man can not talk about the place with out tearing up. Do not send your kids here. Even now there are problems I have a friend whose child just went there. This place is the worst.

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