I have honestly never really had a bad experience at the Riverside Doctors Hospital ER in Williamsburg, mostly good ones. The nurses and paramedics are great—both men and women—and the doctors have been fine. At Sentara, I have honestly been made to feel as if I was a second-class citizen and felt as if we were condescended to and stereotyped (you poor people can wait or are unimportant sort of thing even though I’m a minority with a PhD), or mistreated in the past. I was actually misdiagnosed as having had a miscarriage at Sentara (my baby is now 3) and was never offered an apology by the Williamsburg Sentara hospital when I informed them of what happened. I should have sued them. Their (Sentara) ER doctor had tried to get me to to schedule an abortion at her office—even though my sweet little baby was still alive.
I have not ever felt at the Riverside ER that they did not care about me or my children. They listen, find out what is wrong as best they can and treat it. My wait has almost always been hours shorter at Riverside’s ER than at Sentara (Sentara’s ER by the way was in chaos and utter disorganization tonight when I went to take my little boy tonight for something minor; they were closer and I thought I ‘d give them another chance until I saw how long the wait was for everyone and the woman at the front desk could not even find a wristband. I thankfully relented and went to Riverside. My son and I were in and out in a couple of hours start to finish at Riverside Doctors Hospital ER—even though they were busy.)
At Riverside’s ER in Williamsburg, I’ve felt as if the doctors and all the nurses did the best they could to assist us each time—so I drive 15 minutes further away to avoid the bad bedside manner, somewhat racist, and overall poor quality visits I have had at Sentara Williamsburg. For ER visits in Williamsburg, I think everyone should choose Riverside over Sentara. (I love Sentara’s Heart Hospital in Norfolk and they’ve saved lives in my family—but that reputation should not automatically port to the Sentara ER in Williamsburg because their quality, at least as I and my husband both have experienced it, is so much lower.) Go to Riverside Doctors Hospital ER if you can for a much better experience.