Riverside Walter Reed Hospital

Writing on the one year anniversary on my experience starting with the ER. I drove myself and in excruciating pain ... had to sit in the intake booth... barely gave the info and fell to the floor holding the chair and vomiting in a bag. I was told to move on to the waiting room.. the ER rooms were full and ZERO triage in the ER. I laid on the floor my head on a chair vomiting in a bag. I finally was assessed and sent back to the waiting room!! Again on the floor holding a chair vomiting in a bag. The pain was so intense I was in a daze at the point of passing out. I remember a woman in a suit walking by and asked me if I had been seen and I told her. Was a matter of minutes I was in an ER room for examination later x rays MRI. I ended up in surgery for correction of a twisted bowl and gall bladder removal.

I was lying on a dirty floor holding onto a plastic chair vomiting into a paper bag ignored by the staff with zero triage. People without recognizable pain were seen before me... it was first come first serve

I was told they had s few serious emergencies that took priority... understand. I thought I was going to die. I spent 7 days in the hospital and three weeks recovering

The worst feeling in the world was being surrounded by other people waiting that ignored me while I’m Laying on the floor my head on the chair crying an vomiting feeling excruciating pain. Cold

I’ll never go to that ER again ... lacks triage protocol and compassionate staff

Went in the ER and literally the only nice person there was the front desk receptionist. Polite and caring which made it seem like the rest of my visit would be pleasant. Let me tell you it was NOT. I’ve never been to an ER where you don’t get put into a gown as soon as you’re in a room (not that I really wanted one but it’s what you’re supposed to do to keep things sterile and clean). The nurses were rude, could barely answer any questions I had. Doctor was also just as bad; could not even make me feel like I was going to be okay. Could not answer my questions or give me correct answers when he did. You have a job where you deal with customer service DAILY, you need to act like it and at least try and make your patients feel better, it’s your damn job. Needless to say I won’t be going here even if I’m on my death bed. Take me to Sentara or Mary Immaculate.

What a joke. Nine hours in a room with no help for a gentleman seeking help, I thought judgment wasn't to be passed upon a person. It was. I'm gonna be reaching out to my local news channels about the experience. It's sad to see a person wanting to change and get help to be told oh you don't have insurance and not see anyone in your room for 8 hours. Just one nurse to take blood a doctor for 5 minutes and then the same nurse because I asked y they weren't doing anything for him. I came out his room and she was on her phone bUT they couldn't get anything else done for him and to also tell me a bloodpressure of 95/54 is ok. That's y the machines went crazy everytime it took his bloodpressure, a baby can figure that out. So discussed

I had an encounter with the outside case management worker last night regarding my sister who is dying of stage 4 breast cancer! She was discharged on Wednesday in horrible shape and no one bothered to consult home health to make sure she would be followed up on! She was very sick, in pain and very confused! I called to speak with any one in discharge planning on Thursday, left 2 detailed messages to call me and no one returned my call. My sister was so sick and lives alone too. Her son took her back to the ER and they said she had a bladder infection and prepared to discharge her back home for which he refused! She was readmitted and sent to ICU yesterday with a high ammonia level, renal and liver failure! I requested a patient advocate who sent in the outside case worker. She arrogantly stated “oh this is the one who refused Home Health “ And I nearly lost it but kept my cool in front of my dying sister and her children!
Seriously she was that blunt! So if the patient is totally out of it and did not even know what she was asked then how could this person do this? I guess it made her job easier by not having to deal with getting Home Health involved!
I worked as a nurse in a hospital before I retired and I know for a fact this is not how case management is supposed to operate! The nurse in ICU heard her and apologized to us! She was so wonderful and very attentive to my sister! This complaint will hopefully protect other patients in the future and your case management team needs to regroup and treat each patient with care and respect!

This is a review for the wellness center. Excellent place to get into shape and stay in shape.