Riverwood Healthcare Center
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feedback about Riverwood Healthcare Center
Worst hospital I've ever had to deal with. They refused to look at my mother's healthcare directive and gave my mom the wrong treatment EVEN after being told twice!!! They did not work with us when it came time to follow her healthcare directive and seemed to point the finger at all times. I highly recommend finding a different hospital if possible.
Visited The Orthopedic Clinic down the right side of the building. Has its own entrance and it tucked back, so if you are not looking, you might feel like you can not find it.
The receptionist was kind, new check in system, it took some time to check in. ( little slow) Check it did go smooth. Nice, calm and comfortable waiting area. Nurse's have Great personalities!
Looking like they have a physical therapy area. People looked comfortable here.
Met with Dr. C. Nice man, I felt like I was a little rushed with his visit, (my appointment time was 10 min late).
I understand that appointments run behind, but to feel it as a patient, I did not like that. It was important information that I was receiving and I felt as if it was told than.. see ya! I had to step in and ask a few questions, felt as though, it was a bother. Everyone is Important! Every word a Doctor says, is important! They, the doctors need to slow down and allow the patient to process and ask the questions they need to, its new news to us. Please allow for the time to take it in.
Over all, good place!
update - I did make a few calls back to question, I was called back by Dr. C.
I had an appt for 10:40 am,was told to be early to check in which I did. My appt.was with Dr.Eric Severson, I sat in specialty waiting area till 1055 before going to desk to see if I was going to be called,they said I was next,at 11:10 I went to desk to inform them I was leaving. No one ever came to tell me they were running behind. I took off from work to make this appt. If this ever happens again I'll go somewhere else. This a terrible way to treat a Customer. I have never been treated so poorly before at this center. Maybe it was just a specialiy clinic problem.
I was born here, continued my health care here & had my 1st child here!! Love this facility!!
The staff is transphobic and ignored my needs during my visit. My visit to the clinic is the worst I have ever had. Avoid coming here if at all possible.