Robert Wood Johnson University Hospital
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feedback about Robert Wood Johnson University Hospital
Me and my wife have visited the ER in January 2018. Doctors were ok, equipment was new, and in the end of the day the diagnosis was correct. However, I had a very unpleasant experience with their billing department. I am updating my review to 4/5 after I have finally received my refund.
At the discharge we have provided a hard copy of our insurance card and documents with our address. They have entered all the information to the system and have confirmed to us that the policy number is correct. We have paid our coinsurance and deductible right there at the same time.
In three months we have received a “Notice of a past due balance” for over $7K. Not only they have lost the insurance information, but they have also been sending all mail to the wrong address (with no apartment number). I have called them immediately to provide insurance number and correct the address in their system and thought that the story should be over.
A month later I have received a “Final Notice” (again with no apartment number on the envelope) which required an immediate payment. So I have called the billing department again to find out that they still have no insurance information on file. I have provided the insurance number again. In a couple months received an Explanation of Benefits letter from my insurance company from which it followed that I have overpaid $60 for my portion.
For another few months I have been waiting for a refund and called billing department a few times. Each time I was told that they still argue with an insurance about the discount they provide by an agreement between hospital and my insurance company. Also, each time I have asked them to double check that they have my correct address on file.
Now in the Fall 2018 I have received another “Final Notice” (sent again at the wrong address with no apartment number) that the remaining $150 which they were negotiating with an insurance is actually my responsibility and I have to pay it immediately. In a few months after I have faxed my EOB letter from the insurance company they have finally settled remaining balance with the insurance company and issued a $72 refund. Overall it took almost a year and a number of calls to customer service to clear things up.
Great hospital and amazing staff. Thank you for taking care of my dad , we love you guys.
Most of my friends that went in came out dead!! This is a teaching hospital so whoever is available is who you get!! The floors were so dirty and they didn't even have enough rooms for their paitents in the ER you have to wait and wait....
I was hospitalized here for a week last December. From the moment I walked in to the ER to my discharge a week later the majority of the staff were super helpful and attentive. The ER was crazy busy and I was originally put in a bed in the hallway which was not comfortable, but I was transferred to a real room within a few hours of arriving. The neurology resident in charge of my care was slow to issue prescriptions, but the nurses were fantastic and followed up with him throughout the day until I had everything I needed to be comfortable (or as comfortable as you can be while in hospital with someone waking you up every night at 4 am to jab you in the arm and steal your blood). Only other downside is that food services are not 24/7 which was a challenge for me since I was on medication that made me really hungry ALL THE TIME. The nurses were great about finding me extra puddings or cookies in the middle of the night!
I have been here for several days now coming in through the emergency room, I am very pleased with the speed and quality of the services performed here, And the facilities are nice, although there is a bit of crowdedness due to the upgrades currently being implemented, the hospital overall has a high standard of care that I deeply appreciate. Once I was moved up from the ER I was tended very diligently by the staff and always told that if I need anything just to ask.