Robert Wood Johnson University Hospital
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feedback about Robert Wood Johnson University Hospital
Awful billing department, if you don’t want to waste a few full business days on the phone with them and your insurance company it is better to choose another hospital.
Me and my wife have visited the ER in January. Doctors were ok and in the end of the day the diagnosis was correct.
At the discharge we have provided a hard copy of our insurance card and documents with our address. They have entered all the information to the system and have confirmed to us that the policy number is correct. We have paid our coinsurance and deductible right there at the same time.
In three months we have received a “Notice of a past due balance”. Not only they have lost the insurance information, but they have also been sending all mail to the wrong address (with no apartment number). I have called them immediately to provide insurance number and correct the address in their system and thought that the story should be over.
A month later I have received a “Final Notice” (again with no apartment number on the envelope) which required an immediate payment. So I have called the billing department again to find out that they still have no insurance information on file. I have provided the insurance number again. In a couple months received an Explanation of Benefits letter from my insurance company from which it followed that I have overpaid $60 for my portion.
For another few months I have been waiting for a refund and called billing department a few times. Each time I was told that they still argue with an insurance about the discount they provide by an agreement between hospital and my insurance company. Also, each time I have asked them to double check that they have my correct address on file.
Now I have just received another “Final Notice” (sent again at the wrong address with no apartment number) that the remaining $150 which they were negotiating with an insurance is actually my responsibility and I have to pay it immediately.
Summarizing, there is a complete mess in their office, so it is better to avoid dealing with them if you value your time.
I was hospitalized here for a week last December. From the moment I walked in to the ER to my discharge a week later the majority of the staff were super helpful and attentive. The ER was crazy busy and I was originally put in a bed in the hallway which was not comfortable, but I was transferred to a real room within a few hours of arriving. The neurology resident in charge of my care was slow to issue prescriptions, but the nurses were fantastic and followed up with him throughout the day until I had everything I needed to be comfortable (or as comfortable as you can be while in hospital with someone waking you up every night at 4 am to jab you in the arm and steal your blood). Only other downside is that food services are not 24/7 which was a challenge for me since I was on medication that made me really hungry ALL THE TIME. The nurses were great about finding me extra puddings or cookies in the middle of the night!
We had a great experience yesterday at the ER . My husband was hit in the mouth with a softball. The doctor's and nurses were attentive and caring. They did a cat scan and we had the results in a timely fashion. They then called in a dentist Dr Collin SHU who was equally great. Considering that they had 7 traumas yesterday, we have NO complaints.
The medical service is really good and quick. The nurses are also very responsive and caring. However, the reason for me giving 4 stars is that the Receptionists, no matter are good in what they are doing, are a bit rude.
My 81 year old father was brought into the ER today because he fell, hit his head and hurt his knee. He touched his head and got blood all over his hand. I told the RN and he told me he would get something to clean him up with, I also asked him if they were going to clean his wombs. Too so long that I went into the bathroom, got a soapy paper towel and cleaned both his hand and his knee. This poor man sat for such a long time with an open cut on his head with all the ER germs around him. Now let's get to the real problem. Dr tell him he's going to get a tenanus shot. To save time I went to get the car with my mother. She my brother to give him an update and he tells her that my father just got a tetanus there in April. RN brings my father up and I tell him my concern ..He tells me no big deal. That's it's really for prophylaxis..I said listen I have been in the medical field for 30 years do you guys not keep records in this Hospital how do you dismiss the fact that you gave him the same shot that you gave him several months ago. This is why medical costs have gotten out of control. Billing and doing unnecessary medical procedures.