This review is not based on this specific location but rather their horrendous billing department and truly unprofessional practices. I have been having issues with their billing department for years now. Every time I get my annual physical done, RWJ decides to send me a bill for it, even though it's fully covered 100%. They keep on sending me bills even though I call them and tell them it's covered and to check with my insurance company and yet, they keep sending the bills. Most recently this past summer, I had to get a test done and I dealt with a very nasty and unprofessional individual and even with that test, their billing department screwed up and billed me for the wrong test. I called a so called manager who literally did nothing, ignored my calls for well over a month and refused to call me back. I have complained to RWJ's main office and heard nothing, absolutely nothing back. To me, this is the worst experience I have ever had when dealing with a billing department. I don't know how I can call and complain consistently for a few months, speak to someone a few times, hear nothing back, and still get sent the wrong bills and even bills I'm not responsible to pay. Absolutely ridiculous, unethical and unprofessional. Be very careful when dealing with this hospital and their billing department as they have proven to absolutely not care about their patients and you will be flat out be ignored like I was when trying to resolve the issue. The person I was dealing with refused, absolutely refused to call me back. I know this because I called a few times and she answered the phone and that told me she was just ignoring me and didn't want to be bothered. I received no calls, emails....NOTHING to help resolve my case and explain why I kept getting billed in error. Will never tolerate this again and will be ultra careful when dealing with this hospital in the future.