Robert Wood Johnson University Hospital
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ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 8901 USA

Address

ONE ROBERT WOOD JOHNSON PLACE, NEW BRUNSWICK, NJ 8901 USA

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Phone

(732) 937-8900

Emergency service available

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Consumer feedback about Robert Wood Johnson University Hospital

Kristina N.
Kristina N.

5 out of 5 stars

posted 2 weeks ago

I was hospitalized here for a week last December. From the moment I walked in to the ER to my discharge a week later the majority of the staff were super helpful and attentive. The ER was crazy busy and I was originally put in a bed in the hallway which was not comfortable, but I was transferred to a real room within a few hours of arriving. The neurology resident in charge of my care was slow to issue prescriptions, but the nurses were fantastic and followed up with him throughout the day until I had everything I needed to be comfortable (or as comfortable as you can be while in hospital with someone waking you up every night at 4 am to jab you in the arm and steal your blood). Only other downside is that food services are not 24/7 which was a challenge for me since I was on medication that made me really hungry ALL THE TIME. The nurses were great about finding me extra puddings or cookies in the middle of the night!

Leigh O'Leary
Leigh O'Leary

5 out of 5 stars

posted 4 weeks ago

We had a great experience yesterday at the ER . My husband was hit in the mouth with a softball. The doctor's and nurses were attentive and caring. They did a cat scan and we had the results in a timely fashion. They then called in a dentist Dr Collin SHU who was equally great. Considering that they had 7 traumas yesterday, we have NO complaints.

Luc D'Andrea
Luc D'Andrea

1 out of 5 stars

posted 1 week ago

This review is not based on this specific location but rather their horrendous billing department and truly unprofessional practices. I have been having issues with their billing department for years now. Every time I get my annual physical done, RWJ decides to send me a bill for it, even though it's fully covered 100%. They keep on sending me bills even though I call them and tell them it's covered and to check with my insurance company and yet, they keep sending the bills. Most recently this past summer, I had to get a test done and I dealt with a very nasty and unprofessional individual and even with that test, their billing department screwed up and billed me for the wrong test. I called a so called manager who literally did nothing, ignored my calls for well over a month and refused to call me back. I have complained to RWJ's main office and heard nothing, absolutely nothing back. To me, this is the worst experience I have ever had when dealing with a billing department. I don't know how I can call and complain consistently for a few months, speak to someone a few times, hear nothing back, and still get sent the wrong bills and even bills I'm not responsible to pay. Absolutely ridiculous, unethical and unprofessional. Be very careful when dealing with this hospital and their billing department as they have proven to absolutely not care about their patients and you will be flat out be ignored like I was when trying to resolve the issue. The person I was dealing with refused, absolutely refused to call me back. I know this because I called a few times and she answered the phone and that told me she was just ignoring me and didn't want to be bothered. I received no calls, emails....NOTHING to help resolve my case and explain why I kept getting billed in error. Will never tolerate this again and will be ultra careful when dealing with this hospital in the future.

Joseph Valmores
Joseph Valmores

5 out of 5 stars

posted 3 months ago

Caring and friendly staff. You just gotta ask them, if there's anything you need, and they will help you out.
Shout out to the ER staff, the admin/front desk. Always willing to help - with a smile.

Karen Harrison
Karen Harrison

1 out of 5 stars

posted 3 weeks ago

If I could give Robert wood a -100, I would. I was kidnapped and held hostage at the ER for 3 hours today just bc someone twisted my words and used them against me. I asked multiple times to be transferred to St. Peter's, and they refused for no reason. If this happens again, there will be a massive lawsuit for kidnapping and psychological torture of a disabled person. I never want to go back to this atrocity you claim is a hospital. I was treated like I am subhuman and have no rights just bc I struggle with mental illness. I sincerely hope that you are all proud of yourselves for causing me nothing but pain and trauma under the guise of helping me. Quite frankly, the ER staff deserve to be sent to North Korean prison camps.