Robert Wood Johnson University Hospital Somerset
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I spent 3 weeks on the Critical Care Unit at RWJ Somerset from 9/18 to 10/18 after suffering a cardiac arrest. My wife and I experienced the most outstanding and compassionate care imaginable. Everyone from the unit's administrator to housekeeping were professional, competent, and caring. Subsequent to this stay, my wife and I accepted an offer to serve as volunteers on the hospital's Patient and Family Advisory Council and we continue to be impressed by the competence and culture of the organization. Hopefully, I won't need their services in the future but would return in a heartbeat. (No pun intended!)
Our family is grateful to the care and services our father received from RWJ during his admissions in the past two years. Staff has been excellent. Karen Odom from Medical Records reinforced our experiences at RWJ, going above and beyond in coordinating with my father’s health care provider to ensure necessary documentation was received by end of day for his acceptance into skilled nursing. Karen recognized the sensitivity of the request, and eased our concerns by following up. It all starts with caring; Karen did just that.
This hospital does not have a pediatric department, however I have to say I was pleased with the staff when I had to bring in my 9 year old. Our nurse Ian, and ultrasound tech John were absolutely amazing with my daughter and made her feel at ease.
I have had great and terrible experiences with this hospital. The first time my father had a stroke and I kept distributing Baha’i prayer cards to the staff, the nurses really appreciated my prayer cards and they took such good care of my father that he was taken to a rehab of our choice and back home for a couple of Happy Years! However, during my recent stay with my father who was suffering from a blockage in his arteries, I was so tired that I completely forgot about bringing Baha’i prayer cards to the nursing staff and as per my father’s kind request, I kept buying chocolate for the nursing staff as a token of appreciation for their hard work of dealing with so many ill patients! However, I noticed that the nursing staff is a combination of heavenly angels and a group of very ignorant nurses who just want their job to get done and no sympathy for the conditions of my poor father!!! They absolutely tortured me by not responding to my questions most of the time or double crossing what they had confirmed before! My father finally took his flight up to heaven after 8 days of being starved and constantly being injected by insulin and adding also diabetic pills to his daily medication although I don’t think his blood sugar was that high because he wasn’t eating anything! To me, they facilitated his death much sooner than he was supposed to go!!! We all go sooner or later but it will be nice if we take care of our duties and do it correctly especially if we are a nurse!!! The Almighty God is omnipotent, Omniscient and Omnipresent and nothing is hidden from the eyes of God! So I have no doubts that all those nurses who were giggling and cracking up by making me and my father quite puzzled by their behavior will be reflecting on what they have done in this world once they take their passing to the next world too! I hope I never end up in that hospital since I lost all my trust in its medical staff after 8 days of witnessing how miserable it can be to be hospitalized!!!
I just want to thank to Humberto Garcia Santana for all the help and the excellent service that he provide me. He’s a great guy!!! God bless you !!! They should be really happy to have a really good worker on your department thanks again !!!