Robert Wood Johnson University Hospital Somerset
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My mom went in there for pneumonia. Within 8 hours she got considerably worse. She was in the hospital for 11 days. Near the end of her stay, they checked her hemoglobin and it was very low, so they gave her a pint of blood. Normally, you should be checking the levels every few hours just to make sure the levels are stable. They didn’t check for 26 hours. That 26 hour difference could’ve saved her life. And unfortunately, within technicalities, they did “everything they could’ve.” They neglect their patients. Only time they’re a good hospital is if you are in the emergency room with a broken bone. I highly suggest going to rejection in New Brunswick over this place.
Today I had an appointment with Nutritionist at 3pm, I was there 20 minutes early for my appointment at 2:40pm at out-patient registration to check-in. When I approached the lady in the out-patient registration main desk she told, the registration staff will call me and she did not take my name. Then I asked her, do they know my name to call me? She said they will call me and told me to wait. I was called by the out-patient registration staff around 3:07pm and the staff asked when is my appointment time, I told 3pm. At that time, he was searching for the Nutritionist department extension which he didn’t had it handy and got it from other staff. He called the Nutritionist directly that I am here for the 3pm appointment, the Nutritionist refused to take me in and told me to come back on Monday as she is getting ready for the next appointment. I told her that is not my problem as I was there 20 minutes before my appointment time. The out-patient registration staff was also explaining to the Nutritionist that they were running late, and they could not register me early. Simply suggesting me to reschedule even though it was a mistake on their side, there were no apologies. The response was ridiculous and disappointing without owning their mistake. If they believe their time is important, my time is more important than theirs. I won’t go back again.
I rarely write reviews. This warrants the effort considering the possible ramifications should I have just walked away.
My youngest daughter was swinging herself between 2 pieces of furniture and fell on her face putting her teeth into her lip. Our family is a early to bed family and being this happened at 740pm all of us were getting ready to turn in for the night. I threw on a flannel jacket, boots with sweat pants, and ran out with her to the hospital because the urgent care would be closed by time I got there.
The time it took to go from the front waiting area to the back was not long. However my four year old and I were in the hall, as was the other child I saw. Don't know if that is policy or just how it happened. Either way, I ended up being in the hall for an hour before I was seen. Now its 10pm after 830-845 arrival.
Once I was seen by the PA she said that she doesn't think we need stitches. The doctor that was half her age comes over and parrots the same thing. I was asked what I wanted to do because the area heals quickly and it would be traumatic for my daughter to get stitches. I sat and contemplated.
I am thinking speech impediment, scar tissue development bumping her lip out, etc. The doctor stated something to the effect that stitches would make the scar worse because the scar tissue would build on the sutures, which I never heard of. Scar tissue builds on the area the body is trying to close. In this case it would be on 2 cuts one about quarter inch long and half centimeter thick, and the other slightly smaller. This in my child's mouth the rest of her life as she learns to speak and form more complex words. She is four, she isn't going to leave it alone as it heals. I voice my concerns to the doctor and the tone changed. She took a picture and sent it to plastic surgeon who stated the same thing to her (apparently) that its my call. She said one stitch at most.
Did the tone change because I sounded educated? I didn't look it with work boots, flannel shirt, and sweat pants on.
To wrap this up... The PA that first came over saying no stitches ended up putting them in and giving her 3 not the doctor. I agreed to that because it was inside the mouth. No stitches to 3 stitches. Why the cat and mouse with doing the work? Is it hard to stitch a 4 year old? I bet it was I had tears in my eyes as I heard her scream. The trauma felt from three stitches far out weighs the possible speech issues or disfigurement.
That is life long trauma.
Unfortunately I understand why the back and forth. Yes, it cost time, man power, and risk with the 4 year old.
But thats your job. Make sure my little girl grows up and can have a chance, not talk with a lisp because you don't feel like putting in the stitches.
The only thing worse than the Emergency Room services at RWJ Somerset is their billing department. I went to the ER around midnight on 2/14/18 with severe pain in my side. The emergency room was not busy but it took nearly 3 HOURS for a doctor to come in and see me. The doctor wanted me to give a urine sample. TWO HOURS LATER the nurse came in and I mentioned that the doctor wanted me to give the urine sample – she said, “Oh really? Let me go check…” TWO HOURS LATER she came back and said, ”Yes…you are right…I need a sample.” Basically I spent nearly 10 hours in the ER for them to check my blood, check my urine and give me a CT Scan. They said everything looked fine and sent me home.
How much did all that cost? I won’t give an exact figure but it was an obscene amount. They wanted a co-pay while I was there and I offered to give them money but after trying for a half hour their card machine would not work. So I told them to bill me. My insurance company paid them on 3/2/18. Over 9 MONTHS later they finally decided to send me a bill for the amount my insurance didn’t cover. How are you going to send me a bill 9 MONTHS later right before Christmas? And why should I have to pay this HUGE amount of money for basically nothing? Now I am dealing with harassing phone calls from their billing department.
My father, mother and wife have all had horrible experiences with the ER department at this hospital. You will wait for HOURS and HOURS and hardly get any help once you finally see a doctor. Then get ready for a HUGE bill to arrive many months later. I would avoid this Emergency Room at all cost if you can. Go to Hunterdon or anywhere but here if you need a competent ER.
I am medical guardian for my daughter. I have had nothing but trouble. One nurse was so rude and told me never to call again. One nurse has a mission on the afternoon shift to terrorize my daughter and upset her. I tried to speak with the nursing supervisor and she never returned my call. I have found this hospital very difficult to work with. Unaware of how a court appointed legal guardian is empowered to advocate for the patient - they are rude and uncooperative. I think this requires the public to know. It requires the Court be notified.