Robert Wood Johnson University Hospital Somerset
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The only thing worse than the Emergency Room services at RWJ Somerset is their billing department. I went to the ER around midnight on 2/14/18 with severe pain in my side. The emergency room was not busy but it took nearly 3 HOURS for a doctor to come in and see me. The doctor wanted me to give a urine sample. TWO HOURS LATER the nurse came in and I mentioned that the doctor wanted me to give the urine sample – she said, “Oh really? Let me go check…” TWO HOURS LATER she came back and said, ”Yes…you are right…I need a sample.” Basically I spent nearly 10 hours in the ER for them to check my blood, check my urine and give me a CT Scan. They said everything looked fine and sent me home.
How much did all that cost? I won’t give an exact figure but it was an obscene amount. They wanted a co-pay while I was there and I offered to give them money but after trying for a half hour their card machine would not work. So I told them to bill me. My insurance company paid them on 3/2/18. Over 9 MONTHS later they finally decided to send me a bill for the amount my insurance didn’t cover. How are you going to send me a bill 9 MONTHS later right before Christmas? And why should I have to pay this HUGE amount of money for basically nothing? Now I am dealing with harassing phone calls from their billing department.
My father, mother and wife have all had horrible experiences with the ER department at this hospital. You will wait for HOURS and HOURS and hardly get any help once you finally see a doctor. Then get ready for a HUGE bill to arrive many months later. I would avoid this Emergency Room at all cost if you can. Go to Hunterdon or anywhere but here if you need a competent ER.
ER is very unorganized, and discriminates on people! Kept me waiting for more than one hour and let everyone in even who is behind me or who just arrived and looked healthier than me. When my husband asked them will I be the next? They just answered everyone is busy, but next moment they let someone else in without busy thing?! I don’t feel I was treated fairly!
I wanna give this hospital 5 stars.The labor and delivery department are far the best i have ever encountered. I gave birth a 2 weeks ago to a beautiful baby girl. All thanks to my wonderful doctor and nurses. The private room that we had was very nice, spacious and clean. The nurses made sure we have all the things we need and more. We all were treated really great from day 1 until we got discharged. However the billing dept needs work.
Patients are having their door closed unable to get a nurse to respond to them. This has happened several times to my family. Please know that nurse response times appear to be slower than average. Hey, I know they all get 'busy' but this hospital is actually relatively mellow compared to the hospital I go to in California. So since it's not as busy, they need to know patients notice if people aren't paying attention to them.
Professional, clean, kind, and caring!! I was here for 4 days and 3 nights and I never felt that my pain, discomfort, and or concerns were not the #1 priority of all the staff I interacted with! I came in through the ER and was transferred to a private room within a few hours. From intake, to ER, to MRI's, to doctors, and most importantly all the attending nurses; I was always treated with respect.
If you read a lot of my reviews they are mostly about food and this place will be no different... I know it is going to sound weird but I had 10 meals during my stay and I loved the food! Very large and diverse menu!