Rollins Brook Community Hospital



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(512) 556-3682
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Consumer feedback about Rollins Brook Community Hospital


1 out of 5 stars

posted 4 months ago

My sister went in ER for severe abdominal pain. They said it was a stomach ache gave her pain meds and sent her home. Took her directly to a different hospital where they performed emergency surgery because she had appendicitis and her appendix was about to burst. They didn't do anything about the misdiagnosis.

Stephanie Pacheco
Stephanie Pacheco

1 out of 5 stars

posted 10 months ago

The wait to see a doctor is ridiculous.
I went in with a severe gall bladder attack and I was in so much pain, they didn't do anything for it.
No pain meds or anything.
They let me just lay in bed in pain.
The doctor took forever to come see me and when he did he gave me fluids and had the nurse give me some disgusting drink that numbed my throat but did absolutely nothing for my gall bladder, if anything it made the pain way worse.
I repeatedly told the nurse I was in pain and she did nothing.
They tested my blood but didn't find anything out.
After being there for 2 hours they sent me home.
Still in pain but not so severe. The pain started going away on its own but certainly not because of any help they gave me.
Next time I'll just save myself the trouble of waiting 2 to 4 hours at a hospital where they won't help me and I'll just stay home.
If my Gall Bladder explodes then be it.

aswalker517 Ashley
aswalker517 Ashley

2 out of 5 stars

posted 5 months ago

I will say that the service we received at the hospital was wonderful and my husband was seen quickly to stitch his finger from cutting it during hunting season. The doctor called in antibiotics and took extra precautionary measures just to make sure everything was on the up and up. The reason I'm rating them so low is because I've been trying to get a hold of billing for MONTHS now to get a receipt or copy of the services billed for my TexFlex account. My husband and I have left multiple messages at the billing line (which is hard to understand because the woman they have for the automated directions is slightly garbled on both my cell phone and land line). They said they emailed my receipt to me but I never received it at either email address I gave them (work and personal) and they told my husband they couldn't send him a scan through email. Looks like we're going to have to drive from Lubbock to Lampasas just to get a copy of our bill that we've already paid. Needless to say if we're ever down at our farm and have another accident or anything we'll be going elsewhere.

Update: After leaving this review we were contacted by someone in the billing department and they did end up mailing us a copy.

Angie Sheets
Angie Sheets

1 out of 5 stars

posted 6 months ago

Absolutely worst hospital and rude people. Every visit In the last 15 yrs was miss diagnosed and twice in the last 2 weeks. Just got done telling dr Apple that I was on a medication and he gave me a medicine that can cause serious side effects. Missed kidney dis function on my husband go somewhere else!

Amber Darby
Amber Darby

5 out of 5 stars

posted 8 months ago

The staff is amazing! I took my 3 year old son in around 1am because he was struggling to breathe. We signed in and barely had a chance to sit down before we were called back. We saw the doctor quickly, she answered all my questions and even ran all the “extra” tests I wanted without me having to ask (which I normally have to do). My son is currently going through testing for Aspergers Syndrome, he has his struggles especially in public, but every single staff memeber was incredible with him! He even interacted with some, which he never does. We got a diagnosis and his medicine quickly. The guy who did his x-rays was very patient with him and caring. One of the nurses even brought him a color activity packet to keep him occupied while we waited for the papers to leave. I did not feel judged or like the overbearing mother that brings her kid in over nothing (turned out he had croop), like I normally feel when it comes to him since he can not communicate. It was a VERY rainy night, they helped us out and made sure we’d be safe while driving home, even offered to let us stay until it lightened up. Overall a very pleasent visit, which is completely different than I am used to from my old town or any other town.

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