The worst experience ever!
Brought my mother 77 years old with severe abdominal pain. We came around 7pm. She was placed in the room for examination. She was checked by the doctor and the medical student. They had some idea of what it was, and left. Like I said we came there around 7pm and left around 6am the next day. During this time she was administered one dose of pain medication, ct scan and ultrasound. The attending physician never came back. She was left to be cared by medical student, who was nice but not a doctor yet. I understand, this is a teaching hospital, but there still should be room for compassion for people in general, and especially for someone who is older and in pain. Nurses- Sara Jean was just indifferent. She did not care, it was obvious she just wanted to be done with her shift. I have approached her several times, to tell her that my mother is in great discomfort and pain, she was eating some dry food on her station, and would just tell me she did not have any orders from the doctors, but would not even come to the hallway my mother was placed. Then she disappeared, apparently her shift was over. The next nurse, Calsy, was going back-in-force in the hallway but she would never came to introduce herself. We have learned it was her almost by the time we had to go home. When I was asking the personnel where our nurse was, one nurse told me that there was a trauma patient brought in, and everyone had to be there. I told her that my mother is a human too and in pain also to what she rudely told me that my mother is stable. I am not surprised that nurses don't have their last names on the badges.
Test ordering- It took 2-3 hours between the time test was ordered to the time it was performed, and about 3-4 hours to tell us the result.
In the end - we left the hospital exhausted, disappointed, and my mother felt the same, even worse. The tests been ordered were useless, we found out that the next day, in St. John's hospital where we had to go next day. No wonder, she was not cared by a doctor but by a student ( who was actually very caring and compassionate), and ignorant, rude and indifferent nurses.
I am deeply disappointed and shocked. I never want to be cared in UCLA emergency ever, despite enjoying working for UCLA health system, and being proud of my job
