Round Rock Medical Center
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feedback about Round Rock Medical Center
3/17/19: We are back here again for my Grandmother. Once again, we are feeling she is being neglected.
Please look elsewhere for a more reliable, responsible, well managed, polite and orderly hospital. Four members of my family have stayed here and they all experienced mediocre treatment.
Recently, my 91 year old grandmother fell out of a moving vehicle, was ran over and lost a lot of blood. Went to visit her in the hospital immediately after and she had no IV, no blood bag or machines hooked up to her when we arrived. Yes, she needed all of those. She was taken to this hosptial for trauma but was put in oncology where she was rarely visited by staff. She didn't get a head scan until a day or two AFTER the accident, ONLY because she was no longer able to talk or use her hands. I asked why they didn't do it when she arrived and they said that my grandmother told them she didn't know if she had hit it. She fell out of a MOVING car onto pavement. Every time I asked the nurses what was happening they told me they hadn't seen the doctor and didn't know what was wrong with her. I never even saw her doctor until they gave her another one, days later. After repeatedly complaining, we are FINALLY getting more tests done. Other members in my family have had issues with this hospital, as far as one of them not getting their pancreatic cancer diagnosed. I don't feel a patient should have to beg the nurses to do tests. Everyone was polite, but action was not taken until her condition worsened and we repeatedly asked questions.
Incredible hospital! Amazing staff! I love working there and providing the best care to patients everyday!
The imaging department is a pleasure to deal with! I’ve had multiple visits recently and always easy to schedule appointments and staff are so friendly! I work at St David’s on 32nd St but prefer to do all imaging at Round Rock Mecidal center!!!
A beautiful facility great customer service very quick check in I would give them five stars but the way they bill patients it's a little excessive every bill from the hospital departments come separately.
ER visit under my legal name of Juanita Andrews for severe hip pain suspicion of pathological fracture. I hardly finished my reason for coming to the admission desk when someone was coming to get me. Everyone was supportive and caring and my treatment was done as quickly as someone can expect for unscheduled CT scans. Dr Clarke reported no fracture but was very empathetic when telling me about some other possible problems. This is the best hospital I have ever been to and as a retired nurse I truly believe that.