Sacred Heart Hospital
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feedback about Sacred Heart Hospital
OB Emergency Care needs work. Very slow service, whether they are busy or not your time doesn't matter to them. You will wait for hours to get any kind of results (blood test, urinalysis, etc.) Sent from my doctor's office twice to monitor my blood pressure and always was there for 2 hours or more when it wasn't necessary. Nurses need to pick up the pace. What if the care I or others need is time sensitive? Then you may have some one's blood on your hands if it gets that serious. Poor bedside manners as well. Nurses have never introduced themselves to me. I get better service from a waitress at a restaurant than someone who is being entrusted with my health care. I do want to acknowledge ONE nurse who took over my care last night in OB, Emily W. She was THE BEST nurse I've ever had at Sacred and she sets the standard of what patient care should look like. I'm sure there are other great nurses at Sacred but I haven't come across any but her. Advice to management: train your staff to treat patients with quality, prompt care. I expected more from Sacred Heart's staff.
Sacred heart is a very nice facility although I choose to go to West Florida. My problem is with the housekeeping department. I can never get in contact with a manager, whoever answers the phone isn't so polite and I'm always told to call back. I wish their hiring process was better than what it is.
I would not even give them a one, they were poor in patient acknowledging, poor on the time given to patients waiting time, poor on patient care over all. I would not recommend Sacred Heart whatsoever. We left and came to Baptist and we were in, to see a doctor in less than an hour.
My father had surgery yesterday. Checked in at 7am, surgery started at 11-1130am. Dr. Called me at 121pm to let me know his surgery went well & he'd be taken to his room soon, so I could see him. At 325pm, I was told to go to his room on the 7th floor (heart, lung, vascular unit) & was given his room number. I walked in the room to find it filthy, empty & my dad was nowhere to be found. I looked over & noticed 4 people sitting at the nurses station (directly across from his room). I let them know I'd just been told to come to his room, to see him. A "nurse" informed me that they were waiting on "housekeeping" to clean the room. What? Is this a hospital or a hotel?! & are your "housekeeping" emoloyees OSHA trained/certified? By 530pm, the room STILL hadn't been cleaned. I asked the nurse again, what was taking so long? I explained that we'd been there for 10.5 hours already, & waiting for the room to be cleaned for 2 hours now. She couldn't care less. I called the nurse's station at 6pm & he was FINALLY in his room. I walked in to see him, & he informed me that he wasn't able to have any pain medication until he got in that room (remember, his surgery was completed at 121pm). Day 2/discharge day: Dr. cleared for discharge at 6am & told us we'd be out by @9. Nurse came in to do vitals @ 8 & said he'd be released by lunchtime. We explained that the Dr. had already cleared him for discharge & told us he'd be out by 9am. She didn't know this, but removed his IV & removed all of his leads. By 10:30am, my dad asked me to check on the progress. I asked the lady at the nurse's station if the discharge instructions were ready. She looked over at the board & said "let me call the nurse so she can get started on those." At that same time, there was another young lady checking on her father's discharge, as they were told at 6:30am he'd be leaving as well. My father was rolled out about 11/11:15am. The young man who rolled him out was nice, but told my dad he complained too much. Wow!
My husband was told at the ER that he wasn't in enough pain for them to help him even though they had the resources. I called so I could get a proper explanation and was hung up on by a male nurse. They are neglectful and rude.