On June 10, Saturday Morning, I went to the ER because the night before I had injured my ankle. I could not walk so they met me at the door with a wheel chair. I was the only person in the ER. I was taken back and put on the table. The Check in and nurse were great, she took all my info and told me the Dr. would be in shortly. My foot and ankle were swollen and i had a rope burn on it. The Dr. came in and examined my foot, told me to elevate it and treat the burn. He then said a nurse would be in and treat my burn. No Xrays were ordered. I was wheeled back out to my truck. 3 days later, my ankle still swollen, i called my Dr. and went in the next morning. I describe what happened. They examined me and said lets xray it to be safe. The next morning I received a call from my Dr. office and was told that I have a severe fracture in my ankle and i needed to go to Panama City Bay Med to have surgery to repair my leg. The ER doctor at SHPSJ lack of concern and not ensuring that he had done everything for me put me in danger of losing my foot. His lack of professionalism and pure laziness is inexcusable. Fortunately for me Proactive Doctors have been able to get me headed to recovery. I have received one phone call regarding this and have been told that it is not how they do business. Injured person beware. I will drive to Panama City in the future
Our 3 year old son contracted strep throat while vacationing at the Cape, so we brought him here for treatment. Dr. Jones and the rest of the staff we came in contact with were all so kind and efficient. We were only there for about an hour total, but we never felt rushed or like they didn't have time for us. The best hospital staff we've had. Thank you all for taking such good care of my kiddo!!
I kept in constant communication with the billing department,letting them know the status of my "share of cost" medicaid insurance. I followed every step I was given and they sent the bill to collections, even though I had been in communication with them trying to get medicaid on board to pay the remainder.
Not only that, my one hospital visit left me with a $6,000 bill to be told "there is nothing we can do for you, you are not dying today". I was then billed from two separate departments for this visit. $500 from one and $400 from another. A sum of nearly $7,000 to do absolutely nothing for me but tell me "you'll need to go see a specialist" ....
I also agree with the guy below. I was constantly questioned as to why I did not go to a hospital in bay county. The closest hospital to me was St. Joe. I was asked if I wanted pain pills which I declined and was told "we fix you if you are dying today" otherwise you are told you go see someone else during normal hours.
THANK YOU SACRED HEART for being a complete and utter fail.
My recent gallbladder removal went so well with the wonderful staff. Dr. McAlpin is so kind, understanding and an excellent surgeon. All of the staff from admitting forward was cheerful and efficient. I can't recall all of their names right now but two remain in my memory. Brandi in surgery is sweet and patient. Holly in recovery made my day. When she asked if she could do anything for me, I said - sing me soft kitty. She didn't miss a beat and started singing that little song as if patients requested that all day. We are so happy to have this hospital in our area so that we don't have to drive 1 hr and 45 min. to another location.
While on vacation in Cape San Blas I got a infection in my forehead. From the time my wife and I walked in the front door we were impressed. All the staff was amazing. Although we were not in a fun place they made it great.