Sacred Heart University District

Address

1255 HILYARD STREET, EUGENE, OR 97401 USA

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Phone

(541) 686-7300
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1255 HILYARD STREET, EUGENE, OR 97401 USA

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Consumer feedback about Sacred Heart University District

Victor Keith
Victor Keith

1 out of 5 stars

posted 2 months ago

We drove ourselves there when my wife's knee was split to the bone. ER was pretty much empty but we waited HOURS. WE WERE TOLD that we would have been seen sooner if we accepted a ride from the ambulance (and paid thousands of dollars). It seems like they only honor their hypocratic oath if you agree to pay them extra money for their money sucking services.

Maxwell Smart
Maxwell Smart

1 out of 5 stars

posted 2 months ago

I have been waiting for 8 1/2 hours to go to a different hospital because this place sucks and cannot do anything at all to help.
horrible experience,I broke teeth and facial fracture and they tried to feed me regular food and have done nothing at all to help me out the whole 8 and 1/2 hours I have been here . So do not come here at all unless you like having to pay lots of money for nothing at all and wasting your time.

E S
E S

1 out of 5 stars

posted 3 months ago

The hospital seems to make an effort to serve the community, the outpatient rehab services on the other hand has room to improve. I received services earlier this year that were based on imaging done for me - MRI and x-ray, and was told the recommended method works with 80% of patients. Unfortunately I was in the 20% and my symptoms deeply worsened to the point of needing to use a cane. The assessments at Peacehealth were done using computerized questions little to no hands on. I switched to another practice, they quickly stopped the treatment and said imaging is only a piece of information and that treatment is always assessment based - their assessment took 1 hour. End of story, I slowly improved following my new therapist's plan, but will never be quite the same, but so grateful I changed to a new clinic as advised by my doctor. Bottom line - seek a second opinion if you feel at any point that you are not receiving individualized care.

Wayne Pierce
Wayne Pierce

1 out of 5 stars

posted 1 month ago

After a spinal surgery at another clinic that sent me home too soon, I was suffering severe pain. Friends became concerned and called 911 for help. Firemed showed up and witnessed my pain level and called the ambulance. I told the ambulance driver to take me to McKenzie hospital and not to Peace Health. I was still groggy from the surgery anesthetic and Oxycodone, so was not aware that they took me to PH ER rather than WM. I was in a fog when the ER doctor told me I was suffering sepsis and he was admitting me. When I awoke next morning, I learned that I was in Sacred Heart. When I asked why I was there, they told me I had been confused while it ER. I was not running a fever and had no symptoms of sepsis. The beds at SH are killers and caused additional pain, so I was fed lots of Oxycodone and given shots that kept me drowsy. I kept asking when I could get out of there and they told me the physical therapist had to test me and release me. I was heavily drugged and couldn't think or I would have got out of bed, got dressed, and headed for the door. I had had seven previous spinal surgeries and had never been hospitalized more than one day. But each time I asked why they were keeping me, they talked about my being confused. Never once did they mention sepsis, which I assume was just a way they keep their beds occupied.
Though I had never before had to pay for hospital stays after spine surgeries, PH charged me $1600 out of pocket for the four days they made me stay in their hospital--for no properly diagnosed reason. When I complained to their doctor protection person, sort of like Eugene's stupid Police Auditor who only talks with the cops about what happens and then takes their side. Without the PH "doctor protection" officer ever talking with me, she wrote and said that I was basically full of BS--that they had done everything properly. Wrong hospital, false claim that I had sepsis, forced me to stay in the hospital for now valid reason, what a crock. For being totally mistreated by the ambulance crew, the ER doctor, and hospital doctors, I have the privilege of owing them $1600.

Patrick Robertson
Patrick Robertson

3 out of 5 stars

posted 2 months ago

This place has nice people but wait time is ridiculous. My doctor was extremely helpful and effective. A+ doctor.

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