Saddleback Memorial Medical Center

Address

24451 HEALTH CENTER DRIVE, LAGUNA HILLS, CA 92653 USA

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Phone

(949) 837-4500
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24451 HEALTH CENTER DRIVE, LAGUNA HILLS, CA 92653 USA

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Consumer feedback about Saddleback Memorial Medical Center

Leticia Verhines
Leticia Verhines

1 out of 5 stars

posted 1 month ago

Never using Saddleback Memorial again. The attention and care itself was fine however their billing is TERRIBLE. They have a strict 6 month payment plan option and under no circumstances are they willing to work with your budget. Due to some recent medical issues, I had a large number of medical bills and I explained this to them. Letting them know that once I started paying them down I could increase my monthly payment, but nope didn’t matter. Ended up sending me to a collections agency despite me making monthly payments because they weren’t the almost $200 they wanted each month. Also had a Hoag bill and they were perfectly fine with the amount I was able to pay each month, no questions asked. I can’t imagine how other patients have been treated with more severe cases. I was treated there only twice and didn’t have to stay over night. You pretty much have to be dirt poor in order for them to extend the payment plan or offer assistance. Terrible policy. It’s not like I was trying to ditch the bill.

Steven Ortiz
Steven Ortiz

5 out of 5 stars

posted 2 months ago

AWESOME HOSPITAL!!! - I have medical issues that have me in the hospital A LOT and honestly, I used to beg my Doctor not to admit me here. I can tell you first hand, this hospital has changed and it's really amazing! The nurse to patient ratio is great and the medical attention I've had over my last 4 or 5 stays has been incredible. I'm about to be admitted again in less then a week and I honestly see the nursing staff as family more than caregivers because they treat me like a family member.
Food wise, instead of bringing you terrible hospital meals, often while you're asleep, you're given a menu and you call the kitchen at your convenience and order the meal you would like to eat and great food is brought to you hot and fresh! The build your own omelette breakfast is honestly every bit as good as any restaurant.
I've been very fortunate to be treated by some of the best doctor's in the country and their choice of hospitals is Saddleback Medical Center. I can't really argue with that!

Nicole Bell
Nicole Bell

5 out of 5 stars

posted 1 month ago

They took such wonderful care of my mom there, especially at the end of her life. The nurses and staff are extremely kind and caring. I couldn’t have asked for better care.

Zephyr Aerial
Zephyr Aerial

1 out of 5 stars

posted 4 weeks ago

I had a horrific experience there. The Amen clinic diagnosed me with PTSD because of the memory. I wasn’t feeling well, went in and, even though I had NO drugs or alcohol in my system, I had low blood sugar. They didn’t check me, examine me, treat me, care for me. They just made me LAY/SIT ON A GURNEY in front of the very loud, super bright and busy emergency room desk FOR 72 HOURS! I was unable to get cellular service so could call NO ONE and my kitten was in my room with dwindling food & water.

Saddleback Hospital in Laguna Hills did not feed me, they has no doctors there, they had no clue I was in Diabetic shock. They would not give me my medication. I could not sleep. I did not see me once except for water In 72 hours. It was my worst experience of my life

I am young. I can’t imagine them doing this to other people too and I know they do.

Ricardo S
Ricardo S

5 out of 5 stars

posted 1 week ago

Thank you guys for saving my life and also my dads when he had a heart attack. I wish I knew everyone who was involved but I don’t remember. Thank you so much!