Saddleback Memorial Medical Center

Address

24451 HEALTH CENTER DRIVE, LAGUNA HILLS, CA 92653 USA

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Phone

(949) 837-4500
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24451 HEALTH CENTER DRIVE, LAGUNA HILLS, CA 92653 USA

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Consumer feedback about Saddleback Memorial Medical Center

Sheila Colcord
Sheila Colcord

1 out of 5 stars

posted 1 week ago

Their emergency room sucks. We waited for almost 7 hours to be transferred to CHOC hospital by ambulance for a broken arm for my son. Don’t bother coming here. They can’t help you. Go to Mission or CHOC directly instead. Worst service. It took an hour to get into the back. An hour to get an X-ray. 2 hours for the orthopedic surgeon to look at the X-ray and say he didn’t want to touch it as my son is 4 and another 2 hours to get an ambulance to take him to CHOC. I will never go back here. Horrible horrible service.

Tina Rad
Tina Rad

5 out of 5 stars

posted 3 months ago

I am beyond impressed by the experience I had delivering my first baby at Saddleback's Women's Hospital. I hate hospitals in general, but I chose this one because of (1) the warmer, friendlier feel and aesthetic of the (newly renovated) delivery rooms, (2) the fact that you get to stay in the same room for both the birth and recovery, as long as the hospital isn't overflowing with patients, and (3) the fact that I had never heard anything but glowing reviews from moms who delivered here. I had high expectations to start with, yet the nurses here exceeded my expectations in every way. I am beyond delighted with the care and compassion every staff member showed me during my stay.

A special shout-out goes to Kathy, who coached me through three hours of pushing. With her help, I finally managed to squeeze out my baby girl, who had her arm wrapped around her head with her umbilical cord, and avoid a C-section. Another nurse, whose name I unfortunately didn't catch in the throes of delivery, also stepped in near the end to offer extra motivation and an alternate pushing method that really did the trick. Had I had any other team, I could very well have ended up with a C-section I didn't want. These nurses helped me dig deep for motivation and thoroughly earned my confidence and trust.

After delivery, every nurse treated me and my baby with the utmost care. I felt absolutely confident leaving my baby with the nursery night nurse for two 3-hour stints overnight on both nights of our stay, allowing me to get some much-needed sleep. The nurses inspired complete confidence that she would be in good hands any time my baby was out of my sight.

Another great thing about this hospital is they actually coordinate so there isn't a steady steam of people waking you up every two minutes after you just spent 36 wakeful and exhausting hours in labor, in contrast to the experience of some of my friends at other hospitals who felt their needs were ignored. At Saddleback, I felt my needs were accommodated in every way.

I honestly can't say enough good things about my entire experience at this hospital and am truly grateful for the care I received.

Zane Dale
Zane Dale

5 out of 5 stars

posted 1 month ago

I have to say that saddleback hospital has the best medical team and security. My son was in the hospital on a mental illness situation and they were remarkable. Rita the nurse was amazing and corporal Cathy the security needs a promotion. My son had a episode I. The er room and she did an awesome job keeping him calm. Thank you to all the doctors and nurses on his case. Plus the have a fridge full of sandwiches and nice drinks LOL!!

Z Robertson
Z Robertson

5 out of 5 stars

posted 4 months ago

Saddleback Memorial is an outstanding hospital. Their medical team is truly caring, especially in the ER department.

Dr. Schultz ER physician is one of the best I have ever met. I have been in the healthcare industry for over 30 years, and must say Dr. Matt Schultz' clinical expertise and patient interaction is absolutely amazing.

I also need to recognize Janine and Fabienne, best in the business nurses.

Jon Robertson

Tiffany Atabek
Tiffany Atabek

5 out of 5 stars

posted 8 months ago

The Women's Hospital is a great place to deliver a baby! My husband and I had a great experience. The nurses were so helpful during the labor & delivery process, as well as after birth - helping me learn the ropes about being a new mom such as breastfeeding support. Love the room service, free snacks... and fresh baked chocolate chip cookies!!

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