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feedback about Saint Agnes Medical Center
No words can describe how disgusted I am by how I was treated by the NP (Jaime) at their ER dept. Don’t work with patients if you have no customer service skills. It was as if I was a burden for coming there for help. With a snobby attitude, she asked me what I wanted her to do (if I could treat myself, I wouldn’t have wasted time going there; isn’t this what you're paid for??). I made it very clear the moment I saw her I did NOT want medications or a temporary fix. What I said to her wouldn’t have mattered at any point because it was clear she had already made assumptions of the type of individual I am the moment she saw me. I left my meds and prescriptions with her so she can go to hell. I understand there are individuals out there who are there for wrong reasons, but unless you know for sure, get it together. The attitude and remarks were uncalled for. I did not come to be belittled. I do give the other staff credit, they were welcoming; she should learn a thing or two from them. Doesn’t matter how much credentials you hold, your worthless with an attitude like that. That will be my first AND LAST time ever stepping foot there. A little suggestion, get rid of employees who lack the skills of dealing with the sick and I bet the ratings for your hospital will increase.
I fell and broke my hip and fractured my femur. Ambulance brought me in and I was screaming non stop as loud as I have every screamed in my life. I was in excruciating pain. I came in on Saturday morning at 1130 am. I laid on a bed against a wall until 730am Sunday for them to fix me. Ridiculous!!! During that time I was given so little medication for my pain that I literally screamed the entire time. The nurses messed up my meds daily. Didn’t even bring me a fourth of my daily medication regime. This was the worst hospital experience ever. They really need to overhaul these hospitals in Fresno area and everywhere for that matter.
Spent more than 12+ hours in the ER. During that time, they lost 2 blood samples and 1 urine samples so they couldn’t do anything further. Not only that, no one took initiative to correct it by getting more samples until I notified them that we’ve been waiting for so long. During the last 5 hours of our stay in the ER, they redid everything and it took forever still! All we needed was for the doctor to review the lab results and tell us what it was. Soo many people left and we were still there! If you come to this ER, you just get lost. The nurses’ station was empty 80% of the time that we were there. Worst experience ever!
The staff was attentive and very friendly they made sure my family and I had every thing we needed. I 100% recommend this hospital.
Saint Agnes is one of the finest hospital in California. The staff are all very friendly and genuinely caring. Everyone there gets an A+ in my book. You couldn’t ask for anything more. They’re the BEST!!!