Saint Francis Memorial Hospital
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feedback about Saint Francis Memorial Hospital
Great till they owed me money. They asked for 3000$ over my deductible for surgery. I paid 2100 to be safe. That was over 822. Well they have now owed me $822.10 since June 20th. Been fighting daily. August 19. Still no answer. They transferred me a dozen times to phones that machines said we're full can't leave a message. I tried to complain to hospital. Another machine. DO NOT PREPAY HERE!!!!! YOU will NOT get a refund if you over pay. Not only is the 3rd party billing department unethical apparently the hospital doesn't care. But IF a patient owed them money they would want it immediately. Shame on St Francis to add stress to already stressful surgery.
UPDATE: The review response looks so compassionate. NOT. I called the number 3 times finally got a MACHINE to take a number. If I could rate 0 stars I would. If hospital wanted their money I would already be in collections. HOW DO I GET MY MONEY BACK!!!???????
Update: Spoken to more than 30 people. Now after hours on the phone, I get an answer my refund is finally approved but wait 3-5 days and call back? Or see if it hits the account ok?? WTF? I told them in July the payment method was no good send me a check. No one knows why? How? When? Supervisors call me back and say... Sorry I'm not in that department. So much BS. So last person said. I understand but I can't help you. What happens to sick people there? I can fight to get what I need. I'm sure folks die trying to get a nurse to answer a call button. Sad Sad Sad
I visited their website and clicked on the Billing & Payment tab, and apparently a third party called Dignity Health handles their billing.
The page states they are "committed to transparency" and to call their 888 number, so they can provide actual cost estimates for services in advance of treatment. Great! That's exactly what I'm looking for, a price estimate. Well I called the number, and after being put on hold and transferred three separate times, was eventually told that they would NOT provide an estimate. And that per "the director" they have been instructed to only provide estimates for people already scheduled for surgery, which defeats the entire purpose! People need to know the estimated cost of the surgery before they can make the decision to schedule it or not! CALLING YOU OUT ON YOUR BS ST. FRANCIS MEMORIAL HOSPITAL!!
I had an accident last week and my jaw came away. fortunately, my operation was performed by Dr. Efe Başaran. If you need a doctor who about maxillofacial surgery, you must find him. I can’t thank him and this hospital enough.
Worst place to go. I never went to a hospital or emergency area were the staff will not talk to anyone unless ur a patient's. The staff will talk about there weekend talk about the doctors u never seen a group of stuck up employees. I wanted to be treated at the emergency that after everyone talking about there weekend and food i left and went to General Hospital. Avoid This Hospital..
I was admitted to St Francis on Friday May 10, 2019 at approx 3pm the ER Dept. Dr., RN and X- Ray tech performed with the utmost care, there work and informed me of my fractured upper femoral. I was admitted by a very beautiful Dr.named Nicole and was well taken care by these health care Hero's
The next morning they had a Orthepidic Surgeon by the name of Gaurav Abbi M.D. whom performed a very successful "Intertrochanteric Internal Fixation* Implant surgery. This physican is renowned and literally saved my life and well being along with the St Francis surgery (TEAM) anesthesiologist, RN, surgery tech. I can't emphasize in words the treemendous great debt of gratitude that I owe St. Francis Hospital and there amazing Health Care Professionals. My TRUE *****SUPER HERO'S***** I love them ALL.They treated with Dignity & Love!!! Thank You All Sincerely..... Matthew Hay-Chapman. P.S. The admitting Physician Nicole is the most awesome and amazing woman, she followed up my progress at the. Tunnel Skilled Nursing & Rehabilitation Center.. please let all your miraculous be hospital staff know about my feed back