Same Day Surgery Center Llc

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651 CATHEDRAL DRIVE, RAPID CITY, SD 57701 USA

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651 CATHEDRAL DRIVE, RAPID CITY, SD 57701 USA

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Consumer feedback about Same Day Surgery Center Llc

Same Day Surgery Center LLC
Reviewed from Google

4.2 out of 5 stars

Karen C
Karen C

1 out of 5 stars

posted 2 days ago

My husband and I both had procedures at Same Day Surgery Center earlier this year. While we had excellent care and no complaints about that, we are now in a months-long battle with them over our insurance and payment. Due to a clerical error on a new insurance policy, we were placed in the wrong network. Never once did Same Day Surgery Center tell us they were not a participating provider in our network. They told us the procedures were approved and, once done, sent us notices for the full amount as if we were self-insured. Now, when our insurance company is working to resolve this with them (they got us switched to the correct network and Same Day Surgery Center is an approved provider in that network) and offer them the full payment they would have received as an in-network provider, they are refusing. The difference in the amount they billed us as self-insured and what the insurance company is offering (full amount to in-network provider) is minimal compared to the overall bills. Other care providers have agreed to the insurance company's settlement they would have received if we had been in the correct network and they have been paid. Not this outfit. They won't even talk to our insurance company. Everything must be in writing and so far, any attempt to settle the claims have been rejected by Same Day Surgery Center. They are threatening to send my bill to collections, all the scare tactics. I will not recommend them and I will never do business with them again. They could at least negotiate in good faith with our insurance company, but they won't. It's all or nothing for this place. Not only that, but if you are self-insured, nice to know you pay more for the same procedure...
I would give the care department five stars, but their billing department, no stars if this review would let me!

Mary Lee Schrader
Mary Lee Schrader

5 out of 5 stars

posted 7 months ago

I would highly recommend this surgery center. My daughter had nasal surgery there and they all took very good care of her. The entire staff is fabulous, especially nurse Sally! The atmosphere is warm and relaxing. Everything is very clean and comfortable. It was well above any of my expectations!

Austin V
Austin V

5 out of 5 stars

posted 3 months ago

Just going to start off by saying from the moment I stepped in to the moment I stepped out the staff were some of the kindest people I have had the pleasure of meeting. I am a medical professional so very few things said or done go over my head so coming in I knew exactly what to expect and was very nervous. The nurse did an amazing job inserting the IV even used Lidocaine which I’ve never seen done before. Also when I was laying on the operating room table the staff made sure I was comfortable and wrapped me up in a blanket and gave me ample warning before administering sedatives. The nurse also did an amazing job ensuring I understood what medications were being prescribed and how to properly take the meds. Overall my entire experience was great, definitely going to recommend friends and family and with out a doubt would go again if I ever need to

Sandra Besser
Sandra Besser

5 out of 5 stars

posted 9 months ago

My daughter recently had surgery and I stayed with her overnight. The staff is amazing. Very friendly, efficient and knowledgeable. They seem to maintain a low patient to nurse ratio which allows them time to provide excellent care. They have a very comfortable and relaxing atmosphere, good food and go out of their way to make family welcome as well. All these things combined, make a great recipe for recovery. I would highly recommend the surgery center.

Karen Athans
Karen Athans

5 out of 5 stars

posted 10 months ago

The entire staff was wonderful. Very accommodating and concerned about your every need. Thank you Everyone, I wouldn'tbe doing as well with my re over y if it weren't for them.