San Antonio Regional Hospital

Our 97 year-old mother was taken there in the evening after she was exhibiting anxiousness and her speech was garbled. After the test were done, they quickly diagnosed a bladder infection which affected her brain function and began treatment. The next day she was unresponsive and we thought it might be her last. However by the second day she rallied and was lucid again. The nurses are kind, compassionate, and very efficient. It is a busy place with lots of activity but the staff is highly professional and level of care is wonderful.

Outstanding service and staff here! I know not everyone will be able to relate to my visit here at San Antonio Hospital but during my visit I had no line to wait in and there was only one other person in the waiting room. This was at around 0600 when I needed to make this trip. That aside, when I arrived as a walk in patient I was met with only friendly, polite, patient, and very professional staff throughout my entire 4 hour stay. I can't say I've ever had a visit like this at any other hospital ever. The waiting room as well as the emergency room was very clean, quiet, odorless, and full of medical professionals enjoying their job. That was easy to notice just by speaking with or just looking at anyone of them. That of course made me feel better considering the reason I ended up there in the first place. I especially felt comfort from the RN the checked up on me with a genuine smile regularly to make sure I was okay and to see if I needed anything. She had even brought me water because she thought I might have been thirsty. I didn't ask or expect it and that's what made that so nice. I can say so much more but I can sum it all up by saying that this hospital has truly does have their patients in mind. I will now refer to San Antonio Hospital in Upland as my favorite Hospital in the Inland Empire! Great Job All Who Work Here!

I went to the emergency room on a Saturday afternoon. The check-in was easy and every employee I encountered was incredibly helpful and kind. The doctor who attended to my issue was professional and courteous. The nurses I spoke with were both amazing. As an emergency room, this place was great!

The wait time is RIDICULOUS! The staff suck! And the doctors NEVER COME on a reasonable time! All the nurses in the ER rather gossip than reassure patients. These doctors.. sorry NOT sorry rather waste your TIME/ MONEY then help people. DO NOT COME HERE YOU WANT TO FEEL SAFE AND HEARD. The clerk Nurses give attitude when you ask “when can the doctor see my family member or do you know when they are coming to see us? No body wants to help speed the process... the doctors overall suck with they bed side manners and over care!”

I came to the ER and received great care! Everyone was nice, and I didn’t wait too long. It was extremely busy when I came in though. Mostly non-emergency patients with toe pains, arm pains, and mild stomach aches. The hour that I waited in the waiting room, I heard multiple complaints from patients about the wait time, but they simply lacked the knowledge of how an EMERGENCY room works. Mild headaches, stomach aches, toe pains, colds, and coughs are for URGENT CARES. Don’t complain that you have been waiting in the lobby for 3 hours for a sour tummy. Truly sick and dying patients will continue to be given a room before you. I also heard someone complaining that they had to wait in the lobby even though they went in by an ambulance. *PSA: An ambulance is not a sure ticket to a room. If you go in by ambulance for a mild bloody nose, rest assured that you will wait with the rest of the urgent-care-problem patients, but now you’re also stuck with an expensive ambulance bill. Good luck with that. Anyway, this hospital has been great to me, and the staff know what they are doing. If you’re a true emergency room patient, you'll never have to worry about a long wait or delay in care. Even if you’re not, they are happy to take care of the rest, even though you may have to wait for a bed to open up.