San Antonio Va Medical Center - Va South Texas

Absolutely horrible installation. Medical records never answer the phone and was misdiagnosed multiple times in the ER. No one here wants to help vets, they just want a paycheck for doing nothing. They need restaffed from the ground up.

Don't think my experience was totally rare. Went in for radiology, checked in and was seen in about 20 minutes. Tech was pleasant, professional and quick. Basically short and sweet . Things don't always go this way but I truly believe that what goes around comes around and if you're decent and respectful , the way you want to be treated, you'll get the same in return . Basically, don't start none, won't be none .

I have been given different diagnoses for the same problem. A couple doctors were running late before my appointments and it felt like they made the time up on me. They completely couldn't see an obvious deformity. Primary Care and an Orthopedic surgeon. Primary care from Frank Tejeda told e I had a sprain. Which I read online you can't confirm with just a x-Ray which was all they did. At some point that doctor even said to me "I don't know." A sprained shoulder didn't even match all my symptoms like issues with my right bicep. They were running behind that day and my appointment was short. The Orthopedic Surgeon wanted to talk to me about arthritis and I'm 34 and they were also running behind and my appointment was short. They brought in a specialist after that visit and that person saw the deformity like my family and the occupational therapist they had me see. The specialist agreed with the occupational therapist. The occupational therapist kept asking questions about my personal life which had nothing to do with why I was there and got rude a few times. I stopped seeing her. Thus the problem has been going on for over 6 months. Have an MRI scheduled (2nd for the same issue) and show up on time. Nobody there to check in with. Someone finally shows up and I go to the MRI waiting room. Those of there were waiting for a while and trying to figure out if there’s anyone to see us. Someone finally comes and helps people that got there after me one at a time. It took them a while. But at least they were seen. He told me I was waiting on a different person. At that point I had enough. Just try and reschedule I guess. I never even saw the “other person” I was supposed to see. Time to contact my congressman.

Veterans rule...even of you do think that the VA hospital is slow or outdated. Just remember that it is free...just like this Great country we got lucky enough to have been born in. So the wait can be a little long at times, my wife pays a lot for her insurance and waits just as long as I do sometimes or even longer. So give the VA a break next time you're having to wait a bit...

I am in the processing of pulling my care from here. They are doing absolutely nothing about my chronic pain except giving Motrin and Tylenol. Seriously, I have had this issue over 20 yrs, I think we hav tried it all by now. They cut me off a regiment that was working great. I went from losing weight, working at the gym 4 times a week, working full time, and going to school to someone that can barely clean her apartment. Way to go! I used to be a productive member of society...