San Francisco General Hospital

Address

1001 POTRERO AVENUE, SAN FRANCISCO, CA 94110 USA

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Phone

(415) 206-8000
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1001 POTRERO AVENUE, SAN FRANCISCO, CA 94110 USA

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Consumer feedback about San Francisco General Hospital

Louraine Fagundes
Louraine Fagundes

5 out of 5 stars

posted 3 weeks ago

I came to this hospital and right away they took care of me. They are very attentive and caring. The best hospital I have ever been to.

carrie GRUNDHOEFER
carrie GRUNDHOEFER

5 out of 5 stars

posted 2 months ago

I am a travel nurse and broke my foot while bike riding. Although the wait time was long, as a nurse I know this is due to acuity of patients being seen. The staff was very friendly from the minute I walked in. Security, triage, admissions, and the ER nurses were all lovely and had a great attitude. All this while being yelled at, chaos in the waiting room, and high rates of patients checking in. Thank you all for being so kind!

Matthew Elvey
Matthew Elvey

3 out of 5 stars

posted 1 month ago

VERY mixed experiences:

The good: Fantastic quick diagnosis of NMO and initial treatment by Neurology dept. Mostly world-class care from doctors, nurses and other staff over 4 weeks.

HOWEVER: HUGE errors were made! TWO representatives from 'patient advocacy' a.k.a. the 'office of patient experience' came to my room to receive a grievance, took it, and then FAILED to file it. They never apologized. The grievance was regarding a horribly botched lung biopsy operation. The expert surgeon who obtained my blatantly misinformed consent LIED to me. He didn’t do the operation; a doctor in training did and she was poorly supervised (I heard it) and screwed up, causing my lung to COLLAPSE (!) and I was in HORRIFIC pain (so bad that I was curled over, unable to lie down, and could only whisper) which they didn’t treat for HOURS because they felt the need to consult with the on-call neurologist first, who didn’t respond to an urgent page. I was left ALONE in the OR in unbearable pain. Surgeon did apologize! (months later)

Days later, staff also made 4 medical errors dispensing painkillers which fortunately I prevented. They have “advanced” technology to prevent medical errors but it’s buggy as hell; it should have prevented what I prevented just in time. I would put money on it it hasn’t been fixed, based on the way my grievance was handled.

Also see my ER review.

Richard Fine/1M clinic is GREAT.

UPDATE: WARNING: Be sure to read the ProPublica article, "A Surgeon So Bad It Was Criminal". Because the medical profession has done nothing to keep such disasters from recurring, I'm regretting not posting the names of the known parties involved in this review and not pursuing damages - if only to create a record that would alert other patients.

Diamond
Diamond

1 out of 5 stars

posted 1 week ago

They treat everyone like a HOMELESS BUM there. They DO NOT like BLACK people because there are NO BLACK NURSES, DOCTORS, OR STAFF ANYWHERE . This place needs isis to handle them
After spending hours at the urgent care i went home thinking my inhaler would be enough. I had to go back to the er because my chest was too tight got here at 11 with asthma + flu & I'm still here at 2:20 am with my chest getting tighter & tighter while the nurses are just standing around laughing waiting for the next shift change. My asthma only acts up when I get sick. I kept asking wheres the doctor i want medicine and to go home. My fat boy nurse Nathan kept shrugging his shoulders telling me "we can't make you stay here you can go home if you want" he said it every single time I asked for the doctor. So I left yes f this I'm not going to sit around anymore I can't breathe my back hurts I couldn't even sit down or stand for a long time. They didn't care. Then when I pushed the nurse button no one came so i then pushed the pain button still no one came finally after literally 10 mins of waiting & waiting they came just to reset the thing & walked right out. They treated me like a PEASANT & I'm far from that. I now see why people hurt other people. They made me very bitter & I'm sure I got alot of other people infected with the flu. They should treat asthma patients with top priority. I could have been simply in and out. F Zuckerberg hospital in changing my medical plan or hospitial. St lukes here I come.

Manang B
Manang B

1 out of 5 stars

posted 5 months ago

My mom was taken here three times the last 6 weeks. They have her wait 8-10 hours for the doctors without actual progress. She was released too early each time, and became even more sick than before. The only good thing about the Emergency Room and Hospital Inpatient are 80% of the nurses in Unit 56. I can say more but I’m too furious right now sitting in the Emergency Room watching my Mom in pain while the doctors and nurses walk around acting like we should be grateful when they actually talk to us!

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