VERY mixed experiences:
The good: Fantastic quick diagnosis of NMO and initial treatment by Neurology dept. Mostly world-class care from doctors, nurses and other staff over 4 weeks.
HOWEVER: HUGE errors were made! TWO representatives from 'patient advocacy' a.k.a. the 'office of patient experience' came to my room to receive a grievance, took it, and then FAILED to file it. They never apologized. The grievance was regarding a horribly botched lung biopsy operation. The expert surgeon who obtained my blatantly misinformed consent LIED to me. He didn’t do the operation; a doctor in training did and she was poorly supervised (I heard it) and screwed up, causing my lung to COLLAPSE (!) and I was in HORRIFIC pain (so bad that I was curled over, unable to lie down, and could only whisper) which they didn’t treat for HOURS because they felt the need to consult with the on-call neurologist first, who didn’t respond to an urgent page. I was left ALONE in the OR in unbearable pain. Surgeon did apologize! (months later)
Days later, staff also made 4 medical errors dispensing painkillers which fortunately I prevented. They have “advanced” technology to prevent medical errors but it’s buggy as hell; it should have prevented what I prevented just in time. I would put money on it it hasn’t been fixed, based on the way my grievance was handled.
Also see my ER review.
Richard Fine/1M clinic is GREAT.