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San Francisco General Hospital

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(415) 206-8000


1001 Potrero Ave, San Francisco, CA 94110, USA
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Emergency services?

Hospital group service?

Consumer feedback about San Francisco General Hospital

Rating: 2 /5

0Live DoesntLiveHereAnymore

You won't get decent reliable medical attention in the emergency Dept. Sub-standard staff mostly, outdated equipment, lack of adequate basic supplies ( for instance, for simple wound care, among other things). I could go on but don't want to relive some of my worst memories. Especially since the entrance is set up like a prison...worse than airport security... All bags, pockets dumped, searched, huge delay while they're wasting your time looking for....what? Weapons? Drugs? Terrorists?... It's demeaning, disrespectful, in convenient and insane! I find the individual specialty clinics such as wound care, urology, podiatry, etc more adept at providing necessary health care. However, don't expect to find a competent primary care provider in Family Health clinic. They're living in the dark ages... Understaffed, overcrowded, overbooked, long waits, chaos, old smelly outdated offices/ examining rooms (building 80 should be condemned). Zuckerberg's name on new building does nothing except, yeah...a decent restroom, which is in short supply in old buildings which have useless restrooms for disabled in wheelchairs. PS... Of most SF hospitals.... General's cafeteria has mostly overpriced mediocre food... Too bad, since it's a nice cafeteria otherwise.

Rating: 1 /5

Conde Patula

Bad hospital ever The new extension Security are RACIST against Latinos. Really bad they don't pay attention to u at all unless you are afroamerican or white. Very very bad. Inside maybe I'm wrong but. IS EVERYONE students ? My dad got a blood transfer and the nurse did no get the nail where it has to be and blood was everywhere in the floor like damn horror movie. Another nurse try to get the ive in the vain and she couldn't get it and leave a couple purple hits on the arm. Doctors took over an hour to see what's wrong with him. I know they won't be just waiting and ready for us.. but doctors don't look professionals to me My dad got transfer to San Luke's and the experience was way different

Rating: 5 /5

Morgan Hua

good doctor from ucsf and recovery fast for my dad had surgery there and now is cancer free thanks zuckerberyg hospital

Rating: 5 /5

Pamela Alden

My brother was brought here with a severe brain injury after a brutal attack by some random guy he didn't even know. The staff in ICU, the social worker, chaplain, nursing staff, doctors and everyone we encountered were kind, caring, compassionate, professional and thorough. Unfortunately my brothers injuries were too severe and he died a week later without ever regaining consciousness. I can't say enough how much we appreciated everyone here.

Rating: 1 /5

Breanna Baker

When I called to ask for a wait time they said they aren't allowed to give it out. When I got to the emergency room I was very unsure if I was in the right place, despite the big "EMERGENCY" sign on the door because the design does not look like an emergency entrance & I've never before been to a hospital where you have togo through a TSA-style metal detector. They said they can't check insurance or anything like that at the front like most hospitals. The waiting room was small, dirty, & smelly. It's more pleasant to sit in the bathroom then the waiting room. When the nurse called me back she was going through questions so fast it was hard to understand what she was saying. When I answered her questions she kept interrupting my answers to ask the next question. It's like she wasn't listen & didn't have the time of day to care for patients. The nurse said they couldn't do anything for me until I pee in a cup then knock on the door when I'm done. The main reason I came to the hospital is because I can't pee. After about 30 minutes of trying, I knocked on the door. Every time they answered they wouldn't talk to me. I didn't know who to go to for help & was not fond of the atmosphere there so I left to take a Lyft to Marin Hospital. Most hospitals in SF are terrible for emergency, but this one is the worst experience next to SF General where you sometimes wait 6+ hours & never get seen. Go to Marin if you want to be seen faster, have a better cleaner atmosphere, & better treatment.