San Francisco General Hospital
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1001 POTRERO AVENUE, SAN FRANCISCO, CA 94110 USA

Address

1001 POTRERO AVENUE, SAN FRANCISCO, CA 94110 USA

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Phone

(415) 206-8000

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Consumer feedback about San Francisco General Hospital

carrie GRUNDHOEFER
carrie GRUNDHOEFER

5 out of 5 stars

posted 1 month ago

I am a travel nurse and broke my foot while bike riding. Although the wait time was long, as a nurse I know this is due to acuity of patients being seen. The staff was very friendly from the minute I walked in. Security, triage, admissions, and the ER nurses were all lovely and had a great attitude. All this while being yelled at, chaos in the waiting room, and high rates of patients checking in. Thank you all for being so kind!

Manang B
Manang B

1 out of 5 stars

posted 3 months ago

My mom was taken here three times the last 6 weeks. They have her wait 8-10 hours for the doctors without actual progress. She was released too early each time, and became even more sick than before. The only good thing about the Emergency Room and Hospital Inpatient are 80% of the nurses in Unit 56. I can say more but I’m too furious right now sitting in the Emergency Room watching my Mom in pain while the doctors and nurses walk around acting like we should be grateful when they actually talk to us!

Christopher Donlon
Christopher Donlon

1 out of 5 stars

posted 3 days ago

5 stars for doctors and nurse but negative stars for billing dept. How can the only trauma center in SF not accept UNITED insurance? I've never heard of a major county run hospital not taking United. Poorly done, Zuck.

Rashod B
Rashod B

1 out of 5 stars

posted 1 month ago

This has turned out to the hospital visit from hell. The treatment I received during my visit was mediocre at best. The worst part was the billing on the backend. The long and short of it is, they ended up sending me to collections for $150 (my copay) while Cigna and the hospital reconciled the balance of $7K. I never got any notice from the hospital once they reconciled the balance so I wasn't clear what I actually owed. The billing department NEVER answers the phone. They never return your phone calls. I had to pretend to be a lawyer calling the legal department to get a live person on the phone. Once you get someone on the phone, they are polite but unhelpful. They won't put your account on hold while the insurance company resubmits the claim. You basically have to pay the balance or risk being sent to collections. My advice...Avoid visiting this hospital if possible. Demand to pay your copay during the visit. (Don't wait for the billing to be reconciled.) When calling the billing department, hit the prompts to call the legal clerk who can then transfer you to a live person. This was a really unpleasant experience. I really don't understand why it happens to so many people who visit this hospital.

Tao Zhang
Tao Zhang

1 out of 5 stars

posted 1 month ago

Agree with other reviewers that this hospital "takes" your insurance but it is out of network for most medical insurance. They also say that because it is out of network, everything in this hospital is more expensive. The billing office makes confusing bills and don't work with insurance company to clarify the bill. The billing office does not answer phone calls in stated business hours. A lot of other unprofessional or questionable communications. Avoid this hospital if you can.