VERY mixed experiences:
The good: Fantastic quick diagnosis of NMO and initial treatment by Neurology dept. Mostly world-class care from doctors, nurses and other staff over 4 weeks.
HOWEVER: HUGE errors were made! TWO representatives from 'patient advocacy' a.k.a. the 'office of patient experience' came to my room to receive a grievance, took it, and then FAILED to file it. They never apologized. The grievance was regarding a horribly botched lung biopsy operation. The expert surgeon who obtained my blatantly misinformed consent LIED to me. He didn’t do the operation; a doctor in training did and she was poorly supervised (I heard it) and screwed up, causing my lung to COLLAPSE (!) and I was in HORRIFIC pain (so bad that I was curled over, unable to lie down, and could only whisper) which they didn’t treat for HOURS because they felt the need to consult with the on-call neurologist first, who didn’t respond to an urgent page. I was left ALONE in the OR in unbearable pain. Surgeon did apologize! (months later and not for anything specific)
Days later, staff also made 4 medical errors dispensing painkillers which fortunately I prevented. They have “advanced” technology to prevent medical errors but it’s buggy as hell; it should have prevented what I prevented just in time. I would put money on it it hasn’t been fixed, based on the way my grievance was handled.
Also see my ER review.
Richard Fine/1M clinic is GREAT.
UPDATE: WARNING: Be sure to read the ProPublica article, "A Surgeon So Bad It Was Criminal". Because the medical profession has done nothing to keep such disasters from recurring, I'm almost regretting not posting the names of the known parties involved in this review and not pursuing damages - if only to create a record that would alert other patients.
