San Juan Regional Medical Center
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I took my son here to get a few stitches. They were completely useless. No one bothered to be concerned that the area had been numbed They kept saying how they were going to do a process of numbing the area so he wouldn’t feel a thing but ended up doing the complete opposite. When it was time for my son to get his stitches they just started and my 4 year old screamed his heart out. But the ER doctor didn’t seem to be concerned he just told me to hold my son down. When I had asked about lidocaine or numbing gel the response I got didn’t make sense. He said that since my son handled a washing, he will be fine with the stitches. My son is 4 years old not a teenager or grown adult. He needed better pain management. They need to get better training to handle smaller kids or get a pediatrician on call. I did not like how they treated my son.
This hospital took my mother in law from a simple bowel obstruction to almost death from there lack of concern for people on medicare. They allowed her to bleed internally for 4 days till she had a heart attack and then a stroke. They then broke her hip and then her pelvis. Then after 3 surgeries that did not need to be done. Then she got an infection prompting a 4th surgery which leaves her on deaths door. If you need good care do not go here.
I worked here for more than a year in the Medical Surgical Area- 4th floor. So my "bias" point of view will be focusing how we nurses, nursing aides and medical secretaries are working as a team. I gave 5 stars for my experience here, so I can NEVER speak for the staff at the emergency unit. I experienced here superb diversity, team work, love for our patients and giving them the best care when I worked here as a nurse since 2016. Carmelita Begay, Mary Elizabeth, Trisha Hickerson, Phyllis Mike, Tasha Garnenez, Krista Wagner, Kylie John, Shaquille Hogue and Callee Holladay
Liz Acosta and Chandler Villegas. I can say, these are the people who will take care of you with utmost concern. In terms of doctors, all i can say is that I never met an oncologist with a ghetto bedside manner so far- all of them were very refined, compassionate and culturally sensitive.
Terrible place. Almost no sense of wanting to help people. Where has the want to help people gone? The want to do others right? I've read other reviews and can relate with their experiences. This hospital needs a formal investigation and if the hospital is reading this, you should be scared.
Dr. Chang and team where amazing during Labor and Delivery. The Nurses and staff on the 5th floor were more than we ever expected. They helped us every step of the way and we couldn't be more grateful. Thank you Ladies!!!