My husband was admitted as a patient twice now at this hospital. Their care, professionalism and expertise has been excellent. The staff, nurses, physical therapist and doctors have all been outstanding. The case manager worked tirelessly to make sure my husband had the care that he needed once he was discharged while also making sure that the providers were in network for our insurance. I thank you all so much for everything you did for my husband and for me. God bless you!
I have been to this place 3 times because it’s the closest to my home .. each time has been horrible I honestly don’t know why I went this time again , maybe because I was in the worst pain of my life and it was the closest place . The doctor was the only kind person everyone else was extremely rude and not helpful at all .. I was so drugged up on medications they gave me I told the nurse I was in pain and he snapped at me saying “ I asked u 5 minutes ago and u were fine “ and he walked away while I was saying “ I am in pain now” .. then I mentioned to 2 different people that I felt nauseous and they ignored me and I ended up vomiting the sink was close by so I threw up in the sink. The nurses outside the door stood there socializing and watching me vomit as soon as I was done one walks in and says “ next time ask for a bucket cuz now we have to close the room to fix the sink “ I was shocked she didn’t ask once if I was ok nothing she just told me off and walked out. I was so dizzy from the medications the nurse literally pulled the iv off my arm gave me the discharge papers and told me I can go. My sister was gone to get her car to bring it up front. I asked them for help getting out and they blew me off as they watched me hold on the to walls walking out . Luckily my sister walked back in and helped me walk out . If you are dying I still wouldn’t recommend this place because they will probably speed up the process. This was by far the most horrific experience I have had dealing with medical “professionals “ I normally go to John Muir and have nothing but amazing and positive things to say about the staff. I would NEVER go to this place again it was the WORST experience especially after feeling the way I did and having to deal with that type of behavior and service. I have never gone out of my way to leave a negative review but this place deserves it. I will for sure take these complaints to the administration as well so that no one ever has to feel as I did .
My visits to the ER on occasions were excellent. The doctors, nurses and staff were all very courteous, knowledgeable, thorough and detailed. I am happy that a good ER exists in the area much needed for confidence, based on my good experiences at San Ramon Regional Medical Center.
I had to wait over an hour in emergency while in excruciating pain with a bulging disc flare up before a nurse gave me medicine to dull the pain. I had to wait two hours before the nurse took my bed pan of bowl movements in the hospital room.
I was in the Respiratory section on the 2nd floor with wonderful caregivers both day and night shifts. I had pneumonia. Thank you for such great care.