I'm only posting on here because I tried to reach out to the facility more than once and in different ways and have yet to hear back!
I presented to the ED entrance stating that I was having an allergic reaction and that I had used my Epipen twice.
After triage where my first and only vital signs were taken, I was then told to wait in the waiting room. I was not within the line of site of any employees. I was called back approximately 55 minutes after I arrived. During that waiting room time I was never checked on by any staff members. As we were walking to the room my nurse chastised me stating “You really should have come to the ER within an hour of using Epi.” This seemed like an odd statement since I was just waiting in the waiting room for an hour without anyone checking on me.
Once in the room the nurse then went over to the computer and asked my current symptoms. I replied that I was experiencing facial swelling including my eyelids, lips and that my sinuses were starting to feel pressure. I then explained that my throat and chest felt tight. I reiterated that I had a terrible headache and requested Tylenol. The nurse mentioned that she was a traveler. She was pleasant and personable. However, she never performed an assessment. She never looked into my mouth. She never listened to my lungs. I was not placed on a monitor. She never took any vital signs. She did not wash her hands nor use the foam wash during the entire visit. She did wear gloves when she gave me the Decadron injection. After she finished charting my intake, she left the room and returned with the IV bucket. She stated that she needed to start a line and asked where a good spot was on my arms. I told her that I was a difficult stick. She placed the tourniquet high on my upper arm and palpated my hand and AC, then switched arms. She then stated that she did not see a spot for an IV. My friend, who was at the bedside, pointed out two possible sites. The nurse asked my friend if she was a nurse and my friend stated yes. She then asked what department and where. My friend replied the emergency department in Colorado. She then asked if I was a nurse and I replied yes. At that point the nurse said she would see if I could just be treated orally and left without attempting an IV. This was concerning as I had expressed that I have a history of biphasic reactions. If I were to decline they would not have access. I do not feel that my nurse would have been able to place an IO in an emergency.
The nurse turned down the light and stated, “Well, you are a nurse and your friend is an ED nurse. I’m going to let you be with the call light. We are very busy. (She brought up the track board to emphasize this point) As you can see we are understaffed. I have no idea when the doctor will see you.” She left. One hour after the nurse left I pushed the call button to again request Tylenol for my pounding headache. During the 2 hours I was waiting in the room no one ever checked on me other than when I pressed the call light. The doctor did a thorough history and exam and stated that he would be ordering medications and would be observed for another hour post medication administration. The nurse brought my medications approximately 45 minutes later. After the observation period I was cleared for discharge. No discharge vital signs were obtained. My main concern is that I have a history of being stable and then declining very quickly. I do not feel that this facility and their staff would have been equipped to handle an emergency that required IV medications and/or intubation. I would not feel comfortable with this emergency department taking care of my loved ones.