I took my elderly relative to the ER. She was admitted to the hospital that evening, but we were told there were no available rooms. So she had to sleep in the ER treatment room on what was more of a camping mattress than an actual bed. The ER nurse knew my relative needed a walker but rather than finding one, she stated stated there probably wouldn't be one available because the hospital was full. She made my elderly relative walk to the restroom down the hallway. My relative spent 18 hours in the ER until a hospital room became available.
The nurses and CNAs on 4SE were exceptional. Each was patient and respectful in how they treated my relative. The transportation team members, the therapists, and the phlebotomists were all pleasant and helpful. If I gave this group a separate review, it would be five stars.
Due to poor planning and coordination by the social worker, my relative will be staying in the hospital three nights longer than necessary. The social worker did not provide us with the information necessary to secure at-home skilled care in time for the proposed discharge. The need for at-home care was discussed at least two days prior to what should have been the discharge date. The lack of planning and communication by the social worker is adding to what my relative, Medicare, and the insurance company will be charged. It is that type of incompetence that drives up the cost of healthcare and insurance.
