Santa Clara Valley Medical Center
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feedback about Santa Clara Valley Medical Center
Reading other reviews validated my experience, it wasn’t anything I did wrong. This hospital is very poor quality. I think that’s sad because of where it is situated within a valley that is economically booming, yet basic care is sloppy careless, uncaring, rude, half-fast, and so on. It not an inclusive caring accepting or helpful environment for a lot of people who come here. I think it can and should improve. I think it reflects a sad and ignorant sentiment about upper class groups in this valley treating marginalized groups that need county health care poorly. This hospital needs to get some HR that can verse everyone who works here on basic human rights and what that looks like.
Been here 5 hours cut my finger tip off still have not been seen none of the nurses or doctors have even looked at my finger and I still have it wrapped in a paper towel. And im with my one year old son who is just loving the visit here showing it by screaming yelling and crying. I'm going to go to another hospital.
They're one of the better hospitals out here. I got hurt badly and they helped stitch my right up. Stitched me up very well
I had a broken leg and surgeon here fixed it in one day. All the medical staff was professional, friendly and helpful, was a pleasant experience. BUT, the billing/customer service is very low. I knew my insurance company Cigna was rejecting the claim in Dec, 2018, so I called the billing department to ask them to file for appeal. They said "we haven't receive the response from Cigna, at this stage, there's nothing we can do." Now they do receive the rejection, and they STILL CAN'T DO ANYTHING. I want them to file appeal as medical provider, and the billing department told me to ask doctor's office(because "only doctors can write appeal"), the doctor's office told me to ask referral department(because "we don't deal with insurance here, referral department handles that"), the referral department told me to ask billing department(because "We don't have the bill here."). WTF?? Insurance company is rejecting claims for no reason these days, I bet they encounter this kinds of thing everyday, and there's no established SOP for filing a medical provider's appealing? I guess they are simply too kind to accept any money for the service they provided because I'm not able to pay the bill on my own and the only way to get it paid is through my insurance.
What the wheelchair dealers in the Occupational therapy wing did not tell their customer is that the static manual chair they sold me is as high maintenance as the family mini-van. In 40 years of life I have never had a manual wheelchair that needed regular maintenance and repair, until Valley Medical sold the Tilt-in-Space (to my public insurance plan ). Since when do you have to bring a wheelchair with no motor back into Valley Clinic to get an oil change? Every few months I have to go back for a procedure in which the therapist dismantles the chair that Medicare paid the manufacturer to assemble,, in order to apply a silicone based lube treatment to the parts. Such backtracking undermines the price-tag insurance paid for the original labor at the assembly plant.
Within a year of acquisition I went back to Valley Medical clinic for comprehensive maintenance on the new chair. Within 3 weeks of that appointment, parts of the wheel chair that are fixed beyond reach of my spasticity are already loose and require a professional touch-up. I guess we all need -Coaches-