Santa Clara Valley Medical Center
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Address

751 SOUTH BASCOM AVENUE, SAN JOSE, CA 95128 USA

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Phone

(408) 885-5000

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Consumer feedback about Santa Clara Valley Medical Center

Wendy McMullen
Wendy McMullen

1 out of 5 stars

posted 4 months ago

Do everything you can NOT to go to ICU there. My boyfriend died there, the doctors were great. The NURSES----charge nurses---absolute bullies. Watch out for them...have the customer service at the hospital be your ally if you have to go there. DO NOT PUT UP with BULLY NURSES! Whatever you do. The whole experience 2 months ago traumatized our entire family. I will repeat: either do not go there if you have to be in ICU or your family member does. The Nurses in Charge are terrible! The regular nurses under their charge are wonderful. But the Charge nurses made our 5 days there a living hell. My boyfriend was a donor, so we needed to have him stay until the donor network could remove his body. Therefore he was still hooked up to machines and we still felt that his spirit was there. But during the 5 days we were there, we were constantly harassed by charge nurses. The rules change with every charge nurse."Yes, the 4 of you can be by your dying loved one at the same time" Second nurse: "What are you doing? You can't all come in here at the same time." Depending on the nurses EGO you can all come in and be by the side of your loved one while they are taking their dying breath. OR if you're unlucky (which I guarantee you will be if you stay there more than one day) Your emotions will be like a yo-yo even more so because the charge nurse will be watching your every move! And if you complain in front of anyone in ICU, you have the entire group of nurses mad dogging you from there desks is the center of ICU. As if having you loved one dying in front of you isn't traumatic enough. Depending on the EGO of the Charge nurse. Don't take any chances. DO NOT go to Santa Clara Valley Medical. DO NOT let your loved one near the place. Believe me, they'll clean up their act for awhile and then the nurses will begin the bullying and harassing once again. If you absolutely must be there or find yourself there because of a loved one; the SECOND you get a nurse bully go right to the Customer care unit and complain. Get someone on your side. Tell the doctors, they will go to bat for you. But DO NOT, I repeat DO NOT let the nurses bully you.

Wesley Bohannon
Wesley Bohannon

4 out of 5 stars

posted 1 month ago

I was brought here by ambulance due to a DVT in my right leg and a PE. Aside from a couple of exceptions, the staff have all treated Me with the courtesy and respect that I deserve as a human being. People complain about long wait times, etc. You have to remember, SCVMC is classified as a County Hospital. Ergo, you WILL see more patients in the ER, and experience longer wait times.
The care I've received here so far has been outstanding. And I would recommend this place to anyone needing top-notch care.
(Special thanks to Doctor Wang, 3 Surgical floor for going, what I believe to be, above and beyond the call. Much appreciated Doctor Wang)

Mostafa Mosa
Mostafa Mosa

1 out of 5 stars

posted 2 months ago

Do not recommend anyone to visit this hospital. My daughter just did X-ray and the doctor informed us that they cannot do anything for her and her solder will heal normally. Then finally we found the bill is more than $2500 for nothing.

Wes Weber
Wes Weber

3 out of 5 stars

posted 3 months ago

The expected cost for a visit to the ER was $500, 15 minutes meeting with doctor consult and the doctors bill is over $1000. Totally outrageous.

Yesterday talked with the med insurance company, they paid Valley Med and our cost is a little over $200, a lot more reasonable. Now I have to get Valley Med to correct their accounting error.
Any insurance for the pain that's going to cause?

Mike Humble
Mike Humble

4 out of 5 stars

posted 1 day ago

I worked in multiple medical settings in approximately eight hospitals over a decade. These hospitals included "big names" such as Stanford and Kaiser facilities to lesser known "mom and pop" venues with 500 beds or less.

Regardless of whether you have a PPO, HMO, government-subsidized Health Care, the key to getting all of your needs met is advocacy, self as well as from others. Having just gons pretty horrific house change and being too sick to able to advocate for yourself not having any support ended up costing me what will be probably years from my life as well as a lower quality of life for the time I have left.

So please try and involve as many friends and family as possible while in the SCVMC sysrmw. All of the extra eyes and ears will do you good... Especially during times in which your ears or eyes are not up to snuff.