Santa Clara Valley Medical Center

Address

751 SOUTH BASCOM AVENUE, SAN JOSE, CA 95128 USA

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Phone

(408) 885-5000
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751 SOUTH BASCOM AVENUE, SAN JOSE, CA 95128 USA

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Consumer feedback about Santa Clara Valley Medical Center

mai nguyen
mai nguyen

5 out of 5 stars

posted 4 weeks ago

The new hospital is like a 5 star hotel - so clean and so beautiful. The room Is bigger than my daughter apartment. The nurses are so nice. The doctors are very attentive and compassionate! I was on PCU for 4 days and really appreciated all the treatment I received there.

Kiki Lucas
Kiki Lucas

4 out of 5 stars

posted 1 month ago

Nice place. Awesome security in the baby unit. Amazing art displayed in corridors. I was not a patient..there visiting a newborn!

Mike Atkins
Mike Atkins

5 out of 5 stars

posted 1 month ago

They have always treated my brother very diligently with great attention to detail and. compassion even when they are over booked

Wendy McMullen
Wendy McMullen

1 out of 5 stars

posted 7 months ago

Do everything you can NOT to go to ICU there. My boyfriend died there, the doctors were great. The NURSES----charge nurses---absolute bullies. Watch out for them...have the customer service at the hospital be your ally if you have to go there. DO NOT PUT UP with BULLY NURSES! Whatever you do. The whole experience 2 months ago traumatized our entire family. I will repeat: either do not go there if you have to be in ICU or your family member does. The Nurses in Charge are terrible! The regular nurses under their charge are wonderful. But the Charge nurses made our 5 days there a living hell. My boyfriend was a donor, so we needed to have him stay until the donor network could remove his body. Therefore he was still hooked up to machines and we still felt that his spirit was there. But during the 5 days we were there, we were constantly harassed by charge nurses. The rules change with every charge nurse."Yes, the 4 of you can be by your dying loved one at the same time" Second nurse: "What are you doing? You can't all come in here at the same time." Depending on the nurses EGO you can all come in and be by the side of your loved one while they are taking their dying breath. OR if you're unlucky (which I guarantee you will be if you stay there more than one day) Your emotions will be like a yo-yo even more so because the charge nurse will be watching your every move! And if you complain in front of anyone in ICU, you have the entire group of nurses mad dogging you from there desks is the center of ICU. As if having you loved one dying in front of you isn't traumatic enough. Depending on the EGO of the Charge nurse. Don't take any chances. DO NOT go to Santa Clara Valley Medical. DO NOT let your loved one near the place. Believe me, they'll clean up their act for awhile and then the nurses will begin the bullying and harassing once again. If you absolutely must be there or find yourself there because of a loved one; the SECOND you get a nurse bully go right to the Customer care unit and complain. Get someone on your side. Tell the doctors, they will go to bat for you. But DO NOT, I repeat DO NOT let the nurses bully you.

Wes Weber
Wes Weber

3 out of 5 stars

posted 6 months ago

The expected cost for a visit to the ER was $500, 15 minutes meeting with doctor consult and the doctors bill is over $1000. Totally outrageous.

Yesterday talked with the med insurance company, they paid Valley Med and our cost is a little over $200, a lot more reasonable. Now I have to get Valley Med to correct their accounting error.
Any insurance for the pain that's going to cause?

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