Santa Clara Valley Medical Center
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feedback about Santa Clara Valley Medical Center
Called the police on a mother who'd JUST given birth who asked for a new nurse because her original nurse was basically useless in helping her patient out with a breast pump. SHAME ON YOU!!!
“We appreciate your concern and want to assure you that we are taking this seriously, and we are doing everything possible to address the situation fairly and impartially”
Is that the only response you can give, seem to me like you don’t even care.
I wish I could give them 0 or - review. I was hospitalized last year and I spent almost 4 hours in the emergency room when finally one of the nurses noticed my presence. It is so funny considering that I was in the cabin which is literally in front of the doctors. I was feeling so bad because of my kidney infection that I wasn't even able to speak. Doctors on the other hand were more enthusiastic discussing their kids and families vacation. Classic! They did some blood work, gave me a medicine and as soon as they get to know that I don't have an insurance they let me go. It is like they didn't care how I am gonna get home. I contacted the financial counseling office and explain the situation and that I can't pay my bill and they said "Sorry, you live in Fremont we cant do much". Luckily I had my school insurance that I totally I forgot about. I sent them the insurance card and they covered most of the $6000 bill. There was $180 deductible which I sent late in about 3-4 months because of financial problems and guess what? Up to today they are keep sending me the bills for $1300. They are even making a tax department to get involved. Like seriously? What's wrong with you guys? Is your goal to treat people or to make them sick looking at the bills? What I need to pay that amount for? For doctors who does nothing but talk about their personal life while patients are almost dying? For hospital which never followed up with me after 10 days to ask if I am doing OK? For 4 hours waiting to be helped? It is just ridiculous. I am not going close that hospital again. It is clear to me that their purpose is making as much profit out of healthcare as they can.
E.R. waitingroom is a nightmare. Some of the faculty staff (clerks) are hard to deal with. They turn difficult situations impossible. They need to learn how to be more patient focused.
The Doctors and the Registered Nurses are spot on friendly and helpful. They educate and answer all my questions. I have nothing but good things to say about my doctors.
This hospital has finally improving their service finally about time in a long time they have finally approved their service first time I've ever seen them treat me with great service very impressed with the hospital finally at this hospital is best now it has finally inproving
I waited for 5 hours for a doctor to tell me I need a sling for my arm and that it's mostly fine ... the staff is nice but the facility is dirty and there are not enough doctors.
Don't waste your time, unless you have all day