Santa Rosa Medical Center

I've recently had a few procedures done at Santa Rosa Medical Center from the check in process through discharge it has been a pleasant experience. Everyone was professional, efficient, and provided great care for me. I was totally impressed how well the nurses work together. I noticed that while they were teaching a student, all of the nurses were seasoned and knew exactly what was going on the whole time they kept me comfortable and informed. I live in Pensacola and have 3 hospitals closer to me but appreciate the small town feel of Santa Rosa so I'd rather drive to get individual service.

I don’t know why this hospital has a low rating but I don’t have anything bad to say. I am really impressed with the staffs personality and the service was so prompt. The doctor was in the room in less than 10 minutes of getting the room. Kathy has such an upbeat attitude. She made sure any questions I had were answered. Even the front desk gals were knowledgeable to what my issues were. Just plain courtesy! This staff reminds me of how doctors 40-50 years ago treated their patients. Most hospitals see you have good insurance (which I have) and want to admit you and order test that aren’t needed. Not here they made me comfortable and did everything they could to get me home and we’ll promptly.

Cleanliness is a 10
Service is a 10
Promptness is a 20
And personality is off the charts

I will not be going back way over to Pensacola anymore. This is my new hospital.

Had my baby first baby here Friday. I cannot write a review for the entire hospital but as far as the Labor and Delivery part and the nursery and all it’s staff I’m so so impressed. I learned so much from my nurses and was pleased with every single one of them. I couldn’t have been more comfortable or asked for better women to help me with my baby. Thank you ladies!

Dr. Files is one of the best Dr's ever up there. He treats you with all kinds of respect. He is awesome. My whole family loves him

The Emergency Department is the only saving grace of this backwoods clinic. Patient care is not a priority at all.