Visited the clinic a week ago. Was skeptical at first, after reading the reviews about the hospital. I had a great experience!!! Dr Newman, Dr Benoit, ms Lynda, mr Marvin and all the staff I came in contact with was wonderful, professional and friendly. Thank you for making my experience with this procedure so much better than I thought it would be!!!

Went there for pain/discomfort in left shoulder, ER dr prescribed a battery of tests which I'm so grateful for as I ended up needing to be transferred to Sacred Heart for a heart catheter. That is the only thing good however. While as a patient there I received approx 15-20 blood draws. It was during one of these draws at 12:30am that a nerve was hit in my left arm. The pain was the worst I've ever felt. The technician apologized as she hurried out of the room. The next draw explained to the technician what had happened (different technician). Stated why would she try to draw in that sensitive location. Skip forward to 5 days later as the pain was still terrible in my left arm. I went to the ER to insure no long term damage. Was seen in the waiting room by a practitioner and prescribed a pain killer and anti inflammatory. Over an hour later, still not discharged I asked to leave. Was stopped and had to wait for discharge papers. After I got home saw the discharge papers stated I was there for hypertension, no mention of the injury sustained from one of their employees. On top of that, they sent me a bill and then to collection for failure to pay for a visit resulting from injury from one of their employees. It took 4 months for my left arm to start feeling normal. In summary, they falsified discharge papers, injured a patient, and sought payment for said in jury. Now it's my turn to make things painful for this terrible institution.

Needed a Carotid ultrasound ...had an insurance mix up initially and everybody was very helpful and was rescheduled in a few days for the procedure.
Billing is a different story. 2 weeks after receiving a bill I was threatened with collection and the guy on the phone was heavy handed and rude to my wife. This is unacceptable and I'll be avoiding this place from now on.
(btw. I pay my bills and have good credit)

So basically, the amount of time they take at Santa Rosa to say you have bronchitis- West Florida took a shorter amount to lance me and send me home. There’s one doctor I’ve had a good encounter with at Santa Rosa, the one I did recently was aggressive with my pain, short with me, and everyone was complaining about their break. I understand it’s probably a annoying job. But Jesus Christ you’re handling people in pain and everything else they’re dealing with act like you’re professional. I know for the life of me I would neverrrrr go here if I we’re pregnant or needed a major surgery done. It should say something about your business when you have more 1 stars than 5s you rarely see that.

I have been ti this hospital as a patient twice now, both times coming into the emergency room. The first instance was for a bad burn on my left hand and due to the nature and severity of the burn, I was sent to Mobile because their burn clinic is better equipped.
The second time was this January. I went in with extreme pain and high grade fever that persisted. They came to the car to wheel me into the building because I could no walk. I was given great care and they explained everything that was going on the whole way through. I was admitted and stayed in the hospital for about a week, having surgery while I was there.
There were a few complications, but nothing major and nothing out of the ordinary when in the hospital for an extended stay and you are having IV antibiotics the entire time. The nursing staff is wonderful as are the team of doctors.
I hear people talk bad about this hospital pretty regularly, but I have to say that I have had much better experiences here than any other hospital in the area except West Florida Hospital.