I don’t know why this hospital has a low rating but I don’t have anything bad to say. I am really impressed with the staffs personality and the service was so prompt. The doctor was in the room in less than 10 minutes of getting the room. Kathy has such an upbeat attitude. She made sure any questions I had were answered. Even the front desk gals were knowledgeable to what my issues were. Just plain courtesy! This staff reminds me of how doctors 40-50 years ago treated their patients. Most hospitals see you have good insurance (which I have) and want to admit you and order test that aren’t needed. Not here they made me comfortable and did everything they could to get me home and we’ll promptly.

Cleanliness is a 10
Service is a 10
Promptness is a 20
And personality is off the charts

I will not be going back way over to Pensacola anymore. This is my new hospital.

0. 0 should be possible.

Visited the ER with a relative who was brought via ambulance after falling down 25ft of stars and hitting her head on concrete, which caused an open wound with profuse bleeding. I arrived before the ambulance and was told no pt was there/would arrive. I waited for roughly 30-45 minutes, calling her neighbors and trying to make sure I was in the right place until one arrived and they verified that my relative was there but they weren’t allowing her visitors yet, maybe in 15 minutes. We checked every 15 minutes and still nothing. After an hour and a half I was finally brought to my relative by the receptionist.

She was in extreme pain, being forced to lay in a prone position with a collar that was pressing into her head wound, which was never cleaned or taken care of. She had been told that no one was there. Her nurse had not checked on her since she arrived. She had not been given nor offered pain medication even though anyone with eyes could see she needed something.

I may not be a doctor, but leaving a person with a bleeding head injury and a possible concussion alone for OVER AN HOUR, after telling them no one was there for them, doesn’t seem like appropriate care. She could have easily gone to sleep or begun to dissociate alone in that room. She wasn’t even properly connected to monitoring equipment—the alarms were going off constantly (and could be heard from every room.)

They only checked and dressed her wound after I demanded that she be discharged, because if they were not going to care for her I was going to take her home and do it myself.

Awful. Disgusting. Near criminal.

Visited the clinic a week ago. Was skeptical at first, after reading the reviews about the hospital. I had a great experience!!! Dr Newman, Dr Benoit, ms Lynda, mr Marvin and all the staff I came in contact with was wonderful, professional and friendly. Thank you for making my experience with this procedure so much better than I thought it would be!!!

Went there for pain/discomfort in left shoulder, ER dr prescribed a battery of tests which I'm so grateful for as I ended up needing to be transferred to Sacred Heart for a heart catheter. That is the only thing good however. While as a patient there I received approx 15-20 blood draws. It was during one of these draws at 12:30am that a nerve was hit in my left arm. The pain was the worst I've ever felt. The technician apologized as she hurried out of the room. The next draw explained to the technician what had happened (different technician). Stated why would she try to draw in that sensitive location. Skip forward to 5 days later as the pain was still terrible in my left arm. I went to the ER to insure no long term damage. Was seen in the waiting room by a practitioner and prescribed a pain killer and anti inflammatory. Over an hour later, still not discharged I asked to leave. Was stopped and had to wait for discharge papers. After I got home saw the discharge papers stated I was there for hypertension, no mention of the injury sustained from one of their employees. On top of that, they sent me a bill and then to collection for failure to pay for a visit resulting from injury from one of their employees. It took 4 months for my left arm to start feeling normal. In summary, they falsified discharge papers, injured a patient, and sought payment for said in jury. Now it's my turn to make things painful for this terrible institution.

Needed a Carotid ultrasound ...had an insurance mix up initially and everybody was very helpful and was rescheduled in a few days for the procedure.
Billing is a different story. 2 weeks after receiving a bill I was threatened with collection and the guy on the phone was heavy handed and rude to my wife. This is unacceptable and I'll be avoiding this place from now on.
(btw. I pay my bills and have good credit)