0. 0 should be possible.
Visited the ER with a relative who was brought via ambulance after falling down 25ft of stars and hitting her head on concrete, which caused an open wound with profuse bleeding. I arrived before the ambulance and was told no pt was there/would arrive. I waited for roughly 30-45 minutes, calling her neighbors and trying to make sure I was in the right place until one arrived and they verified that my relative was there but they weren’t allowing her visitors yet, maybe in 15 minutes. We checked every 15 minutes and still nothing. After an hour and a half I was finally brought to my relative by the receptionist.
She was in extreme pain, being forced to lay in a prone position with a collar that was pressing into her head wound, which was never cleaned or taken care of. She had been told that no one was there. Her nurse had not checked on her since she arrived. She had not been given nor offered pain medication even though anyone with eyes could see she needed something.
I may not be a doctor, but leaving a person with a bleeding head injury and a possible concussion alone for OVER AN HOUR, after telling them no one was there for them, doesn’t seem like appropriate care. She could have easily gone to sleep or begun to dissociate alone in that room. She wasn’t even properly connected to monitoring equipment—the alarms were going off constantly (and could be heard from every room.)
They only checked and dressed her wound after I demanded that she be discharged, because if they were not going to care for her I was going to take her home and do it myself.
Awful. Disgusting. Near criminal.