Scottsdale Thompson Peak Medical Center
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feedback about Scottsdale Thompson Peak Medical Center
Had to visit this hospital for a quick visit and it was one if the best and most professional experiences I have had. Staff was knowledgeable and super friendly, they were efficient and quick and through. It had all the equipment required it appeared as I walked around and the speed with which they operated was to be commended.
Worst experience and least helpful staff I’ve ever encountered at a hospital. The “doctor” clearly had just crawled out of bed and was obviously irritated she had to do her job. We informed her of the situation and she was adamant there was nothing wrong. After her eyes had adjusted she took a closer look, confirmed there was an infection and then offered no services, didn’t even attempt to help the situation just confirmed there was a bad infection and sent us on our way with $1000 bill. Unless you’re brain is bulging out of your eye sockets I’d avoid this place at all costs. There are far better options close by. On second thought, if your brain is bulging out of your eye sockets I would still avoid this place. After a second opinion the infection was reduced and the foreign objects causing the infection were removed.
The emergency room physician found my cancer in 2016 & I have since had treatment. Without his thorough testing I would not be here today to write this 5 star review. Thank you Honor Health.
Not consumer friendly. While the employees are all smiley and nice, they are so driven by corporate policy that they forget that medicine is about helping the patient. Today I was in pain. I couldn't get into my primary care. I couldn't get into a specialist without my primary care's referral. So I called the ER and asked if they could do the procedure I needed to relieve my pain. The charge nurse said that it could be done if the doctor recommended it. So I show up at the ER. I was actually impressed that it only took about 75 minutes from arrival to doctor review. But the doctor was worthless. He and the radiologist decided that while they could have done the procedure, they would not take on the liability for the follow-up lab work. It is part of my PCP network. Why in the world couldn't they coordinate with my doctor for the lab work while giving me the relief I needed today? Why? Because it was their stupid policy. Honor Health does not honor patients.
Lucky to have very minimal wait time. The service was good.