Scottsdale Thompson Peak Medical Center
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feedback about Scottsdale Thompson Peak Medical Center
August 30th, my wife was taken to the ER with a very severe Dog Bite. She was met with kindness, and professionalism. The entire staff was completely on their game. The ER Doctor new that it was more than just a bite, and took the liberty of contacting the Hand Surgeon, who was able to take care of her within 4 hours of arriving. Had the ER Doctor not done this, my wife may have lost complete movement in her hand and fingers.
Once the procedure was done, she was admitted without and snags. Smooth as could be. Nice room, and the staff made you feel like they loved to work with one another, and loved their jobs. Everyone was attentive, and when needed, were there within 2 minutes, every time. Repeat, EVERY TIME.
The Clinical Director came to the room and introduced herself. She was unbelievable. She was extremely professional, and all of the staff that worked with her kept her in the loop.
I have been in many hospitals throughout the years. For my Father, Mother, 3 Kids, wife and myself. Never have I/we experienced the level of care that we received here at HonorHealth Scottsdale Thompson Peak Medical Center.
The best part is when I tell neighbors and friends about our experience, most of them have been there, and absolutely agree that it is the best. When given a choice, we will always choose HonorHealth Scottsdale Thompson Peak. Always.
Very welcoming and very affectionate! I loved my time there. I can't say that about any other hospital I've ever been!
I was admitted for a gall stone in September. I provided my medical card. Now I'm being billed for the doctor (Itty) who worked with me in the emergency room because they're not covered by my insurance. How is that MY problem? I'd think it was the hospital's job to arrange care and coverage properly. Now, apparently, the only recourse I have is to appeal to Medicare which will not work, because, non PAR service provider. Everyone was so concerned about my comfort and pain when I was there. What about the anxiety of being billed for something that should have been handled properly up front? 12/12/18 update: upgraded to two stars. This was all precipitated by my insurance company and their errors regarding my coverage under a prior policy. I still think the providing facility and insurer should have a better method for resolving these things behind the scenes rather than making someone recovering from surgery go thru the anxiety of feeling defrauded. Simply explaining to me that EVERY emergency room uses contractors and so... sux to be me is not an example of going the extra mile to provide exceptional care.
Very efficient and friendly! Went in for spine surgery and everyone had fantastic bed side manor made me feel welcome and relaxed! They didn’t feel like I was a “number” but rather they were there really provide the best care they can!! Best hospital I’ve ever been to by far!
This facility is wonderful. It is smaller and more personal plus it has a great cafeteria. My mom had surgery after being diagnosed with cancer and our whole family was by her side for the entire weekend. Her room was large enough to accommodate all of us (including my 2 year old and me being pregnant) plus there is a kid's area with toys and books. They also had wagons, which my son had fun being pulled around in as nana walked and he also slept in it. We were there for a sad reason but it felt like home for 4 days thanks to the staff.