Took my grandma in to the ER on Wednesday morning around 2:30 am, and from the get go this was a pretty horrible experience. When we first arrived there was literally no one in the waiting room so we went straight into triage where the horror began. After asking all the questions the nurse placed the blood pressure cuff over my grandmas oversized jacket which was the first mistake, causing the cuff to constrict so tightly around her arm that her entire arm and hand turned purple as her veins bulged under her skin and she screamed in pain. The nurse had the most disgusting look on her face and just demanded my grandma calm down and remain still instead of taking it off and letting her relax. The cuff was so tight my grandma broke out in little red spots all over her forearm and her upper arm was completely red. We walked back to a room where a very kind nurse came and spoke with us and asked some of the same questions.. She placed the IV needle in a rather small vein and practically had to massage the blood out in order to run the tests which ended up clotting which resulted in another nurse coming in to draw more blood out of another vein (tying the tourniquet so tightly around her shirt that she winced and moaned in pain yet again) . She was wheeled off to ultra sound very quickly and while she was gone quite a few people came in via ambulance which took up all of the staff and left us in our room for nearly 2 and a half hours without seeing anyone. Once the doctor came back with the results it took about 45 minutes longer to get her antibiotic for the infection she has and another 45 minutes to actually be discharged.. But before that she had to go through her another traumatizing blood pressure reading and then ANOTHER because the pain was so horrible that they couldn’t get a proper reading. Overall I’m left in shock over the treatment, experience, and care my grandma received. I only give them two stars because while the experience was absolutely horrible, her main nurse was very sweet and the doctor was gentle and caring.