Scripps Memorial Hospital - Encinitas
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My son was born in the Family Birth Pavilion and we cannot say enough good things about the staff. The nurses were all very experienced and caring and helpful. As a new Dad, I had a lot to learn, but the staff were very helpful and taught me the basics. We were provided a private hospital room for the next two nights post-birth, and staff were wonderful. I highly recommend giving birth at Scripps Memorial Hospital in Encinitas.
My mom had a heart attack a couple of days ago and had to be rushed to the ER. The treatment was very quick and they were able to get her into a Room and to be seen by a doctor quickly and to ease her anxiety as well. She is now in a Room being treated with medicine and fortunately does not need surgery. The staff has been very nice and accommodating. We wish her a speedy recovery.
The physical appearance of the hospital is beautiful. Great technology & a beautiful location. Although for it’s nice looks I can not Continue to stress how rude the nurses are. There was this nurse named Nicole. Very rude and came into the room raising her voice on purpose trying to wake my dad up who has been up all night fighting seizures. Overall the nurses are rude. I wouldn’t reside here if I had to.
My wife has had two recent cataract surgeries at the Surgery Center, both with very positive results - and one trip to the Emergency Room, again with a positive result. In those three trips, the front desks, nurses, and doctors were all caring and professional!
On May 1, 2019, I fell while playing ball with my son outside on the pavement. I landed on my left side on my ribs. The area was tender to the touch, but it was mild. More baffling was that my abdomen became very distended. When it remained after several days, a doctor friend suggested I get it checked out. I visited a dr. at an urgent care clinic the morning of Sunday, May 5th. He examined my ribs and abdomen thoroughly, found nothing obvious, but was concerned enough by the feel of my abdomen that he recommended I go the ER. I had to work the rest of the day (I am a realtor and had to show property to a client for several hours), but promised to go afterwards. I arrived at the ER at Scripps Encinitas at around 4. The doctor heard the description of what happened, and said he'd order some blood work and a CT scan of my abdomen. He did not examine me. He also ordered everything at once (classic defensive medicine) instead of one step at a time, ordering each test based on the results of the previous test.
The results of the tests were all negative. He had no explanation for my swollen abdomen, but suggested it was just "coincidence", as if it were trivial and I was just suffering from random gassy bloat. As he was about to discharge me, he realized he hadn’t examined me, so he reached over and pushed on my abdomen literally twice. Yes, “just coincidence”, he shrugged. Hugely patronizing. I was relieved the tests were negative, ruling out anything serious and hoped the symptom would pass over time.
Then I received the bill. I was charged over $10,000. I met with Patient Relations Coordinator Chuck Gunter who agreed the bill seemed excessive and promised an audit. He got back to me several days later that the hospital had completed its internal review and stood by their charges (surprise, surprise!). They eventually offered a tiny courtesy discount (written as a line item from “risk management”!), but didn’t address either of the most egregious points:
1. the doctor never examined me. I complained about this fact that day and in the coming days to several friends who would be happy to testify in this regard.
2. I was charged for a level V visit (CPT E/M code 99285), the highest level! I met none of the requirements for this level. I walked in on my own after working all day, had no pain or other presentation of distress, my vital signs were healthy and normal, and I needed no interventions.
In talking to others, including my insurance company, this particular hospital is notorious for padding the bill and over charging. I am fighting this bill and will avoid another visit here at all costs.