Sentara Norfolk General Hospital
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feedback about Sentara Norfolk General Hospital
Do not I repeat do not go here. My sister and I had the worse experience here. They no longer allow family members to go to the back with you. Instead of telling us why although both of us where patients there. The doctor there began to yell and scream. Stating that they didn't have to tell us. I also asked to see where in their policy did it say family members could no longer accompany their love ones in the back. It was my God given right as a US citizen to see this. The doctor jumped up and called the police back there. Mind you I had just been discharged for abdominal pain. The officer who's name and badge number I collected later told me to leave AND WALK FASTER!! Because he I quote had better things to do. I reminded him I was just a patient myself. He stated he didn't care. Well obviously! The nurse who was treating my sister also got upset and refused to give her her medication!! After she was diagnosed. This is an extremely unprofessional establishment where they treat patients like criminals. I am beyond shocked Norfolk General used to be one of the best hospitals.
As a health professional myself, I can honestly say this place is awful. I suffered burns, went to Sentara Norfolk, and felt like no one knew (or even cared, frankly) the entire time I was there. It is a little concerning when a hospital gives you paper instructions on how to take care of your burns without even having an MD or PA examine the burns for infection, etc before discharging you (LPN [yes, not even RN]: oh, take these papers and follow the instructions on how to take care of your burns - awful patient care). I was brought into the ER at 5, had my last interaction with a resident at 5:30-6 pm. Didn’t see another resident until 8 am the next day. And was forced to sit and wait in my hospital room until 8 pm the next day before being discharged with the PAPER INSTRUCTIONS on how to dress BURNS. I was held in the hospital overnight until 8 pm the next day, with only nurses to care for me, administering ibuprofen, checking vitals, and bringing me food (I can do that myself at home.) Long story short, if my family member is injured and needs to go to an ER, they will not be going to Norfolk, they will be going to Richmond. Awful patient care and this is coming from a health professional himself. Do NOT send your loved ones here.
ER staff spot on with diagnosis & decision to admit. Need to move from floor to ICU identified a bit slowly; but, move made expeditiously once need diagnosed. ICU staff amazing! Step down unit staff was also top notch.
Cleaning staff also friendly and efficient.
Only dud was woman from dietary who was impatient when my bride dithered a bit with her meal choice. She seemed a bit self-important. Sadly, I didn’t catch her name. She was not one of the very nice staff who delivered trays.
Best hospital I ever been to. My wife went to other hospitals and they could not find why she was having pain so the other hospitals sent her home. She kept having pain so we decided to go Norfolk general and they found the problem with the same test where the other hospitals looked and said there was nothing. Thankfully they found it just in time because if she had continued with this issue it could have been bad. They took her in and had emergency surgery and now all is well. They saved my wife’s life. I am forever great full for that. Staff is great and doctors are some of the best in the country
Worse food EVER!!!! Stairways are locked and can’t be used for those with anxiety and have issues with elevators. Most nurses are great but Marie in labor and delivery started having an attitude and being rude to me when she had to deal with my situation with the elevator.