Sentara Norfolk General Hospital

Not very happy with this place. Took wife to emergency room and it took them two hours before they took her to a room. Told her they needed to do some procedures, never saw anyone for another hour. Finally after another hour, they finally took some blood, didn't see anyone again after that. Told her they wanted to do a CT scan, got her prepped, after two hours still nothing. Called three times for pain medicine, nothing. The staff here does not seem to know what they are doing. They are good at walking around. They may have a reputation for being a great hospital, but I don't see that reputation right now. Edit: Admitted to hospital after being in emergency room for 12 hours. Dr. was about to send her home, until another Dr. looked at her chart. Nurses are not to friendly. Takes their time to respond to pages and then they forget to come back. Hospital needs to send their staff to customer service school. The security officers at the airport are a lot nicer. They have a free parking lot, but it only has about thirty spaces in it and it's always full, so you basically have to park in the pay garage.

Worst experience ever they take forever to see you then they don’t tell you what’s really wrong they just tell me the symptoms I told them I have they do all this blood work just to tell you nothing . Once you are considered an inpatient they really have poor personality they show no genuine care for you as a patient. God forbid you express to them some discomfort they give you very vague responses and doesn’t make the initiative to do anything to see you feel more comfortable. In addition the staff gossip is ridiculous highly unprofessional.

Looking into filing a lawsuit for neglect. They put patients’ health at risk and then make money off it. I’m moving to Michigan simply to get away from Optima/Sentara. Don’t trust these people- I was better off sick at home.

Amazing staff from the second I stepped in the door! Fast in and out, and made sure constantly I had what I needed and was taken care of! Thank you!

Avoid this hospital at all costs. My father was flown here barely alive and his belongings were brought to the hospital. A nurse put his wallet in his shoe and when my dad woke up his wallet wasn’t in his shoe. What kind of nurse puts a wallet in a shoe when they have lock boxes in each room made for that purpose?! For all we know she stole his wallet. She was not reprimanded and the hospital staff was absolutely no help. It’s disgusfing to me how they think they can get away with being so careless with patients belongings. What kind of hospital has the policy of putting valuables in a shoe?!?! My dad nearly lost his life and now he has to worry about the money he lost, getting all new cards, and getting a new birth certificate and SS card. Absolutely sickening.