Sentara Norfolk General Hospital

I just had the worst experience EVER. I went into the emergency room to be seen. My husband was not allowed to go back to the room with me so they informed me I can keep him informed via phone. Hours passed and my phone was about to die. My nurse informed me that I could seat in the visiting area with my husband to wait on my results. The head discharge nurse walked up to us literally fussing telling us to go to another waiting room even after me telling her my nurse sat me her so my husband can get updates. Then they tried to discharge me without telling me my results I had to ask for someone to tell me my test results. Norfolk General have gone down hill compared to how great they was years ago.

Avoid this hospital at all costs. My father was flown here barely alive and his belongings were brought to the hospital. A nurse put his wallet in his shoe and when my dad woke up his wallet wasn’t in his shoe. What kind of nurse puts a wallet in a shoe when they have lock boxes in each room made for that purpose?! For all we know she stole his wallet. She was not reprimanded and the hospital staff was absolutely no help. It’s disgusfing to me how they think they can get away with being so careless with patients belongings. What kind of hospital has the policy of putting valuables in a shoe?!?! My dad nearly lost his life and now he has to worry about the money he lost, getting all new cards, and getting a new birth certificate and SS card. Absolutely sickening.

I can't say enough about the wonderful and thorough care I have received from the emergency department to my current room.
My nurses and the staff have been my rock, my voice when I thought life was over. My Angel's thru my suffering. They wear their heart on the outside and work tirelessly to keep their charges on the path to recovery. I pray heaven has a special reward for these folks, especially the nurses, they certainly have earned it!

Service here is good. Valet taking all the free parking. Are they liable for your car? This is supposed to be a tobacco free facility. You can almost feel yourself getting cancer at the river pavilion entrance where the benches and valet parking are located from the second hand smoke. In the courtyard between river entrance and emergency, I counted 25 folks all sitting and smoking. A couple were obviously as they were pulling their IV carts. Security walked but said nothing to anyone, he did pickup a discarded cigarette pack. My advise, take down the signs or enforce your rules
Hope I don't get sick from all the smoke!

Fast check in, friendly staff and really quiet and clean. Definitely coming back if another emergency arises.