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feedback about Sequoia Hospital
I had an exceptional outpatient experience here. I was there for a routine health procedure. I couldn’t do it in a surgical center because I needed an anesthesiologist in a hospital setting due to allergies. The service was so personal. They called me to set everything up (I didn’t have to call them). The registration process when I got to the hospital was very expedited. The anesthesiologist was AWESOME ... personable, kind, and I had zero reaction to the anesthesia. I’ve had 4 surgeries in the past few years because of a bad hiking accident. I ALWAYS get violently ill when I wake from anesthesia ... not this time. The nurses were wonderful. I want my next ankle surgery at Sequoia Hospital. They called the next day to see how I was doing, then I got a card in the mail from the nursing staff. I loved the personal touch.
Nurse Joel in the E.R. , Awsome guy! Thank you for making my visit so quick and easy for me!! P.s The p.vitamins took the nausea away thanks😁
It is going to be two years next month of my deliverer at Sequoia Hospital and much needs to be said about that bad experience. Let me tell you a little bit about my deliverer, with 20 weeks I discovered that I had previous Placenta and with other complications I would absolutely have to have a c section, so My Doctor made a reservation at Sequoia Hospital for October 4 with 20 weeks in advance. During my last 19 weeks of pregnancy I had to go to my doctors 1 or 2 times in weeks every week because of risky pregnancy. So Sequoia knew I was going to check in with many weeks in advance. I fill out my documents online and send everything I had to send to them, when I got there I needed to do all over again, because the nurse could not find.
So I had my C section and what happened after that was not humiliating. I was put in a room with no bathroom, let me repeat: I had c section and I had to walk and use a public bathroom to shower, the whole bathing thing was a problem hazard, I was full of sticking, the bathroom was never clean, I was bleeding a lot, no place for me to hang my clean clothing, or my very dirty bloody clothing, everything was wet, no place for me to put my shampoo or my tooth brush, to get in the shower I had to jump a foot long step, each harm me every time I did it, and I got bruises from that. I believe Osha would not let their employees use that bathroom, that bad it was.
My friends came to visit and told they see many empty rooms, but I was in that room where my bad made noise and I was in front of the ice machine each work loudly the whole night long and didn't let me and baby to sleep.
On my second day in the hospital I asked for painkillers more than 5 times, no one gave any, and every time I asked they treat me as I was addicted. I don't have any addictions, and I was in so much pain I cried when I cried they treat me as I had postpartum depression!!!!
More than once someone would come asking if I speak english because of my surname (Rodrigues), and did I mention that I'm blond and have green eyes? Can you imagine how they must treat people who had color in their skin and a latino surname??? They took a long time to bring me food, when they did they did not come to pick up dirty dishes, my friend and husband clean the room many times because they didn't. They continue justifying saying the hospital was too full. Can I repeat they knew I was coming in 20 weeks in advance??? The nurses were very rude, and if I got up set for the rudeness or the lack of medication they would treat me as I had depression… They offer hospital pictures that I was really looking forward, but the photographer never came. I had problems breastfeeding and they sent a lactation consultant that could care last for my bleeding breast or my beautiful crying baby, only to the fact that she need to run to see another patient. It was my second child and I wanted to enjoy that moment so much, I couldn't because of they way they treat me, I ended up leaving the hospital a day early, because I was tired of being badly treated. It took the nurses 3 hours to free me after my doctor sign the realize, again, there was another person needing her too much… They only came because I got my stuff and tread to leave with no paperwork. I was not feeling better, in fact I was in a lot of pain, but I figure I could be at home taking the medication stand there waiting in tears for pain medication. They made a beautiful moment of my life to be sad, painful and full of bad memories.My company has customer service, if someone called me crying like I did, if someone left my business that up set, they company would send the customers a beautiful card apologizing, send them flowers and a basket of goodies, to make it batter. They send me a letter that was a joke.
Just don't have your kids in there at all, only enter if you were unconscious and could not ask to be taken to a better hospital.
Horrible early morning ER visit which included a critical misdiagnoses which resulted in immediate readmission to another hospital
A family member of mine woke up ill at 4AM. An ambulance picked us up and took her to Sequoia. Once at Sequoia, they injected her with Narcan and she became semi-functional momentarily and was able to complete a single sentence. They MISDIAGNOSED her. I found out later that day she had NO OPIOIDS in her blood stream. The Narcan made her symptoms worst. She began throwing up and had no control of bowels. They gave her an anti nausea shot and convinced me she was ok to be released. The only people to visit the room I recall is the RN and a man in his residency. I don't recall seeing a doctor. The only interaction with the doctor was an approval from him sitting at his desk that she was fine to be released. He said it with confidence. Despite her slurring speech, having no control of her bowel movements, and inability to remember the past five minutes. She was deemed releasable.
SYMPTOMS WORSEN AFTER RELEASED
The nurse helped us her into an Uber. We got back to the hotel and as soon as she got out of the Uber she got terribly sick. She could not stand on her own, despite not eating in the past 15 hours she was vomiting, and was in worst condition than when we arrived to Sequoia Emergency Room.
BROUGHT HER TO ANOTHER HOSPITAL
We made our way to another hospital, Mills Peninsula Hospital in Burlingame as recommended by family. She was placed in good care and PROPERLY DIAGNOSED with a SEIZURE an hour after arrival. They gave her proper medical tests and a proper diagnoses of the root cause of her seizure AT MILLS PENINSULA HOSPITAL in BURLINGAME.
Post-seizure repercussions were established because of MILLS PENINSULA HOSPITAL such as a suspension of her driving privilege. The possibilities of what could of happened if she wasn't correctly diagnosed for example at Sequoia Hospital still haunt me exactly a month later.
Please don't trust your love one in the hands of the Sequoia Emergency Room.
Completely INCOMPETENT emergency room doctor.
I really really love this hospital and all who work here. It never fails, from registration to the nurses to the doctors to the surgeons, they’re really ALL amazing! I don’t know who works in HR but they are doing a great job at hiring the BEST people ever! No one has a evil bone in their body they’re all literally loving & caring people. I was recently admitted to have surgery here and the entire time I was here I could not complain at all. I don’t care if I had to wait 12 hours they made every minute to the hour count. They even remember my son from when he was a toddler and he is now 11! I always come here and get the same love every time! keep up the good work you guys ROCK!