I came in through the ER. once I got to the hospital the staff was nice. in my situation a lot of the nurses really actually went out of their way to try to help me. they were supportive and helpful at all times. checking in, making sure I was good and had everything I needed. overall I have to say I got had a great team in my visit.
February 20, 2018
Attn: Mr. Karl Kim
Seton Medical Center
1900 Sullivan Ave,
Daly City, CA 94015
REG: Penitent name Sharlene Loo
REF: Radiology Department
Dear Mr. Kim
My name is Sharlene Loo I was at the hospital on Feb. 20, 2018 to do a “CT abdomen wi Barium wo IV contrast “ it also mentioned on the order that it was WITHOUT IV, I did not realize until I got home.
First when they called my name I went in and changed, the gentlemen guided me in to the lab and asked me to laid down on the scan bed, after his assistant came by and tried to put a IV needle in my veins, instead he put in on my upper below, he tried to popped in my wrist bone, I was in SO MUCH pain, I keep shout Ouch, every time he touch it, afterward he put it out from my wrist, then the first guy put the IV on my right elbow, which was the right way to do it. I’m sorry but I don’t remember their name.
Afterward I tried to ask the administration office and I mentioned this matter to Ms. Sandy Win, she replies to me why did they do that? He was not supposed to do it there, if I was a nurse I would have them tell the guy not to do that but I’m not, I felt no concern what so ever.
As a patient when you go in to the hospital you expect people to know what to do, but in my case I was in Pain.
I bring this attention to you is because I don’t want anyone to have to go through what I did today. When someone works in the hospital you should know what you need to do because patients depend on hospitals.
Your attention is greatly appreciated in this matter.
I was a patient in the ER and was treated very quickly and thoroughly. The staff was very nice and efficient. I hope I don't have to go to the emergency room again, but if I did, I would go to Seton again.
The people in the registration in the Emergency Room are not empathetic and very rude. It seems the other one is a racist! He was shouting at me while I am wheeling in my patient. I am a caregiver yet I am employed by my patient not by them. He was like yelling and thinks that he knows what he was instructing.
My patient was in a lot of pain and the doctor came in and tried to help her as soon as she can get her hands on her. We had to tell the Nurse that the patient needs her medicine already. It was a 40 minute wait already!
High level of medical care and customer service.