Seton Medical Center Austin
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My son was transferred from another hospital's emergency room. He was taken to a room. But then they, nurses, doctors or orderlies, never came back. We waited for an hour and still no one came. We turned on the call light so that we could alert a nurse to call us back or come to the room. No response. It took another hour with no response before I finally decided to go search for help.
It turns out that the call light cannot be seen from their desk because of the way the corridor lights come out of the ceiling. The room call lights are completely obscured by the boxes from the ceiling lights. (See photo)
So just a heads up folks. If you are admitted to this hospital and you need a nurse, it's best if the patient has an advocate to go look for a nurse instead of waiting for them to notice the light go on. Or get a phone number at the nurse's desk and that way you can call them from your cell phone or the room phone instead.
I shudder to think what would have happened if it had been a medical emergency and the nurse never came because they cannot see the emergency call light if they are in the hall or not near the desk.
The excuse was because of a shift change and the evening shift was not updated on his admit so no one knew he was in the room despite the call light being on. Had I not gone looking for a nurse or orderly, no one would have known he was there. The delay could have been avoided had they properly transferred from one shift to the next. Also it could have been avoided had the lights not been obscured. Had it been a life-threatening emergency or he was in tremendous pain or needed to see a doctor immediately, the consequences for the patient could have been deadly.
Because of delays in the transfer, my son did not get to see a doctor until well into 9pm that evening when he had been admitted between 4 + 5.
We delivered our baby girl here a few weeks back and it was a great experience. From the staff checking you in, the labor and delivery folks, to the postpartum nurses, everyone was a joy to work with. Our nurses were top notch and made sure we had everything we could possibly need. They were nice, courteous, and went above and beyond. One of our Labor and Delivery nurses came to see us in the postpartum area to see how were were doing.
They also have a level 3 NICU here, which you hope you never need, but if you do it's there close by.
Actually, if i could, I’d rate this hospital-1000. DO NOT DELIVER YOUR BABY HERE. They are just awful. My on call OB, can’t remember her name, was terrible. She wasn’t my OB which i didn’t mind, but she would “guess” how dilated i was. My labor went smooth but as i was delivering my son, she was so rough that i tore from the inside. And the postpartum nurses, they were worse. I had a 15.5 hour labor, starving, on pain meds, AND breastfeeding. They didn’t even hand me a menu to look at so i went 12 hours without eating until my mom said something to the nurses and cafeteria manager. And then every time i ordered my food, they’d take 4-5 hours to bring it up. My son is now 16 months old and is super healthy and has a 2 month old baby brother. Baby brother was delivered at St. David’s South Austin Medical Center, so if anyone is looking for recommendations on where to deliver, I’d HIGHLY recommend that hospital. They’re absolutely AMAZING
Had an iron transfusion appointment since I was anemic and about to give birth. Had an apt at 5 pm didn’t get to the back room until 7:30 pm. Nurses kept coming in asking the same questions, for 2 hrs they had me waiting with the iv in my arm telling me that my iron iv order was sent to the pharmacy and they were waiting for it. At 9 I ask a nurse how much longer it will be. She calls the pharmacy, turns out no one even ordered my iv so I had just been sitting there for 2 hours with a needle in my arm for nothing. At this point I’m pissed and tell them I want to leave. Now all of a sudden “it’s really important” so now I have to take more time to go in the next day. I go in the following day, this time they are fast at taking me back to the room. The lady sticks me and it immediately hurts. I ask her if she’s sure it’s in correctly. She assures me it is and a couple minutes later they start the transfusion. The whole time my arm is in severe pain and no nurses come in to check on me or anything. Towards the end I can no longer take the pain I tell my husband to go out and get a nurse since they haven’t bothered to come check on me in two hours. When the nurse sees my arm swollen I see the shock in her face. She takes the iv out although I still hadn’t finished absorbing all the iron. She tells me that the Iv wasn’t in correctly and the iron is just stuck in my arm but that my body will still absorb it. It’s been a couple months and I still have the stretch mark on my arm on how badly my skin was getting stretched out. Then the nurse asks me “why didn’t you call us sooner”. I almost lost it. I should’ve said “why didn’t you bother to check on me?!”.
Our baby delivery experience back in July was fantastic. The staff was caring and competent, and we felt well supported throughout. Thank you Seton labor and delivery team for what you do.