Seton Medical Center Austin
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Had an iron transfusion appointment since I was anemic and about to give birth. Had an apt at 5 pm didn’t get to the back room until 7:30 pm. Nurses kept coming in asking the same questions, for 2 hrs they had me waiting with the iv in my arm telling me that my iron iv order was sent to the pharmacy and they were waiting for it. At 9 I ask a nurse how much longer it will be. She calls the pharmacy, turns out no one even ordered my iv so I had just been sitting there for 2 hours with a needle in my arm for nothing. At this point I’m pissed and tell them I want to leave. Now all of a sudden “it’s really important” so now I have to take more time to go in the next day. I go in the following day, this time they are fast at taking me back to the room. The lady sticks me and it immediately hurts. I ask her if she’s sure it’s in correctly. She assures me it is and a couple minutes later they start the transfusion. The whole time my arm is in severe pain and no nurses come in to check on me or anything. Towards the end I can no longer take the pain I tell my husband to go out and get a nurse since they haven’t bothered to come check on me in two hours. When the nurse sees my arm swollen I see the shock in her face. She takes the iv out although I still hadn’t finished absorbing all the iron. She tells me that the Iv wasn’t in correctly and the iron is just stuck in my arm but that my body will still absorb it. It’s been a couple months and I still have the stretch mark on my arm on how badly my skin was getting stretched out. Then the nurse asks me “why didn’t you call us sooner”. I almost lost it. I should’ve said “why didn’t you bother to check on me?!”.
I work for Ascension; so, I know the programs available as well as the culture of the organization. When my mom was advised to have a knee replacement surgery, I recommended to have her surgery at Seton Medical Center Austin. I am thankful that she had it there. The optimization clinic was amazing. They made sure my mom is ready for her surgery by ensuring she is healthy enough to do it and she had all the information she needed to know and her questions were answered. The day of surgery was impressive. The staff was very accommodating and courteous. It was comforting to meet all the providers that were involved in her surgery. They were all very nice and genuinely kind. The surgery was timely and they took good care of my mom from start to finish. I think the reason why my mom, who is 71 years old, was able to go home the next day after surgery was because of the attention and care of everyone at SMCA. I am so thankful to work for an amazing health organization where I feel confident referring my family to for their health care needs.
DO NOT DELIVER YOUR CHILD HERE.
They LEFT GAUZE IN MY UTERUS post delivery, and will not accept responsibility. This is a sentinel event and should NEVER occur. During my 6 week checkup the obstetrician identified it was stuck to the lining and could cause permanent damage, I could have become septic and died. Their response? Deny deny deny. Thanks for harming my body and failing to practice sound medicine. I contacted numerous entities trying to resolve this correctly, but they want to hear none of it. I have already contacted risk management as well as their claims dept, all of which told me they have no responsibility.
Was charged a copay when I attended, which turned out wasn’t required after insurance. Here we are nearly 3 months later, I just called and I am being told it will take another 7 weeks to produce a refund check. Good grief, how is it in the 21st century it takes a company 7 weeks to process a refund?
Five star hospital all the way! I was there Halloween 2018 for knee surgery. I’ve been in a few hospitals in my time and Seton Hospital on 38th Street is the best. The nursing staff like Kent, Amy and Mary Beth on the orthopedics floor were very competent & professional with a genuine bedside manner. Father Anthony also paid me a visit and gave me a blessing and prayer. Food was also customized for my vegetarian diet. I highly recommend this organization. Thank you Seton Hospital