Seton Medical Center Austin

Address

1201 W 38TH ST, AUSTIN, TX 78705 USA

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Phone

(512) 324-1000
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1201 W 38TH ST, AUSTIN, TX 78705 USA

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Consumer feedback about Seton Medical Center Austin

Lora Coyle
Lora Coyle

5 out of 5 stars

posted 4 weeks ago

I’m 43 years in age and had several surgeries and hospital experiences in my life. I stayed overnight in hospital June 3 for a hysterectomy surgery . Starting from admissions and registration to the nurses was the best experience! All the people who worked there are very friendly and helpful. My Oncologist Dr. Lynne Knowles performed an excellent surgery and is informative/personable , understanding, where I felt at ease , wonderful person!

The hospital staff and nurses gave the best care to me that I’ve ever experienced! They were all friendly, on time, attentive, courteous and CARING. I was extremely impressed by Melissa RN, who went beyond and above making my recovery comfortable and happy. Melissa has an outstanding personality and professional! She’s a light and gifted soul!

Thanks to all the wonderful people for giving me a great experience!

AM D
AM D

4 out of 5 stars

posted 1 week ago

I have been visiting Seton Main for outpatient shots for the past month or so. The check-in process is pretty excruciating, and I don't know why they have to verify and type all of my information in every single visit. I guess there must be a good reason. On the plus side, the nurses on the oncology floor are amazing. I've had to deal with 5-6 different ones so far and they're all very caring and helpful. I usually have to wait while the pharmacy makes my shot, and they always make sure I'm comfortable, check and see if I need water or if I want the TV turned on, and come back to give me updates as often as they can. I really appreciate that. Would be 5 stars if only the check-in were faster for a repeat visitor.

Shir-El Akiva
Shir-El Akiva

5 out of 5 stars

posted 4 days ago

I was recently rushed to this hospital and had a very good experience the whole way through. First, the paramedics had a great sense of humor and really made me feel calm throughout my confusion post concussion. Once I arrived to the ER the nurse that was taking care of me "Tiffany" was so kind and attentive. I cant thank her enough for her patience, regularly checking on me to see if I needed anything and making me feel as comfortable as possible. You can tell she truly loves her job and helping people. Later, Dr. Steinour came to chat with me and answer my questions. Despite it being an emergency room, he was very patient and knowledgeable! The facility was very clean and I really appreciate everyone that helped me.

Elizabeth M
Elizabeth M

2 out of 5 stars

posted 5 months ago

My son was transferred from another hospital's emergency room. He was taken to a room. But then they, nurses, doctors or orderlies, never came back. We waited for an hour and still no one came. We turned on the call light so that we could alert a nurse to call us back or come to the room. No response. It took another hour with no response before I finally decided to go search for help.

It turns out that the call light cannot be seen from their desk because of the way the corridor lights come out of the ceiling. The room call lights are completely obscured by the boxes from the ceiling lights. (See photo)

So just a heads up folks. If you are admitted to this hospital and you need a nurse, it's best if the patient has an advocate to go look for a nurse instead of waiting for them to notice the light go on. Or get a phone number at the nurse's desk and that way you can call them from your cell phone or the room phone instead.

I shudder to think what would have happened if it had been a medical emergency and the nurse never came because they cannot see the emergency call light if they are in the hall or not near the desk.

The excuse was because of a shift change and the evening shift was not updated on his admit so no one knew he was in the room despite the call light being on. Had I not gone looking for a nurse or orderly, no one would have known he was there. The delay could have been avoided had they properly transferred from one shift to the next. Also it could have been avoided had the lights not been obscured. Had it been a life-threatening emergency or he was in tremendous pain or needed to see a doctor immediately, the consequences for the patient could have been deadly.

Because of delays in the transfer, my son did not get to see a doctor until well into 9pm that evening when he had been admitted between 4 + 5.

Raul De Leon
Raul De Leon

5 out of 5 stars

posted 1 week ago

My wife and I just had our first child here and I've gotta say everyone was wonderful all the nurses made sure she had everything she and the baby needed during our stay thanks guys.