had Gall Bladder surgery in April. The Doctors, Nurses and medical staff were truly outstanding. The business end is so substandard that it actually effects your recovery and health. With 3 weeks notice Seton did not have enough time to check with my insurance and demanded I pay $2925 on the day of surgery when I checked in, before I could receive medical care. My insurance co pay was actually $1113.53. Since then I have made 9 phone calls and spoken to 2 supervisors in the billing department trying to get a refund. BTW the local number you dial is actually in MI. I have been told anything and everything in order to mollify me and get me off the phone. In the mean time I have outstanding bills with my Seton doctor and other service providers who email, text, and call trying to get their payment and I am currently in collections on 2 account. All that would be more than covered by the refund being held hostage by Seton. I am left to conclude that this run around is not isolated but actual policy in order to hold on to my money as long as possible and drive my health to the point of requiring additional medical care that they can charge for in an effort to eat up the pending refund with additional billing.