Seton Northwest Hospital

Address

11113 RESEARCH BOULEVARD, AUSTIN, TX 78759 USA

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Phone

(512) 324-6000
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11113 RESEARCH BOULEVARD, AUSTIN, TX 78759 USA

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Consumer feedback about Seton Northwest Hospital

Seton Northwest Hospital
Reviewed from Google

2.8 out of 5 stars

rebbeca hinojos
rebbeca hinojos

4 out of 5 stars

posted 2 weeks ago

I had my daughter at this hospital. My OB was beyond amazing. The whole staff and nurses were really great! The only problem I had was with one of the nurses. Her name is Beth and she was working nights when I was there. She was good with my baby, but not with me. Her bedside manner was not good. Being a first time mom everything was a new learning experience, which seemed to her as an annoyance. She made me feel as if I was inadequate . Not a good feeling looking back at the birth of my first born and loving it except when I remember her.

Also when I got the call to leave a review they didn't even tell me to put in my complaint. I had to tell them but I'm not sure if they did.

Jane Jens
Jane Jens

5 out of 5 stars

posted 1 month ago

From the volunteers at the front, to the registration, through to pre surgery and then finally to the surgery: every single person was beyond helpful, supportive and extremely proficient at their job.

I felt completely at ready and in trusted hands for my procedure.

Not that I would to return to hospital but I would only select this hospital, next time:

Patrin Stegall
Patrin Stegall

1 out of 5 stars

posted 1 month ago

I was fine with Seton Northwest until recently. I came in through the EMS with severe abdominal pain and was taken triage. That’s when the horrible began. First of all, the triage nurse Natalie did not even listen to the EMT when he was describing my symptoms. She was casually doodling on a piece of paper clearly uninterested. After he left, she had to ask all the questions of why I was there even though she was just told. When I told her the reason and she asked when it started I said 45 minutes ago. She LAUGHED and said you only waited 45 minutes before coming to the Emergency Room? Who the heck is she to judge when I should have come? After inputting my information she laughed again and said “You’ve been here every year.” Why is that important to say out loud and why is that funny? Incredibly unprofessional.

I thought things would turn around. No. The nurse back in the ER was extremely rude and curt. The doctor was fine and was going to admit me, then suddenly he changed his mind and sent me home with very little instruction on what to do. I ended up hospitalized in another hospital the next day and received much better care. Thanks for nothing Seton.

abaile7
abaile7

5 out of 5 stars

posted 2 months ago

I've had both my boys at this hospital, and I'll be delivering my baby girl here too in July. I loved the labor & delivery nurses both times, but the post-partum nurses during my second birth seemed kind of apathetic to me as a patient (maybe because they saw I had already had a baby and been a mother and should know what to do). Either way, they weren't rude or disrespectful, but they weren't attentive either. Every other interaction I had with the hospital staff was positive and comforting. A special shout out to Bert, L&D nurse from my first birth in Dec 2015. She is incredible! I was terrified the first time I had to deliver a baby, and the L&D nurses made me feel so much better with their support and education. I am so thankful! Also the anesthesiologists who administered my epidurals were superbly efficient and informative. The second one was done within 5 minutes, and I wish I could remember his name. Thank you, Seton Northwest!

Diane Guccione
Diane Guccione

1 out of 5 stars

posted 4 months ago

I Received a $2800 bill (after insurance) for an emergency room visit for IV fluids for my son who had a 104.4 degree fever. I am the responsible party for paying the bill. I have requested an itemized bill 4 times. And, I have yet to receive this itemized bill. I think that they are happy just to waste my time. I am following up from an earlier review of Seton NW emergency room. After many, many phone calls, I received my itemized bill from Seton for my son's emergency room visit. He had the flu and required IV fluids and IV Advil. The cost of this was $2,760 along with an additional cost of $308 for the ER doctor. So the total was $3068. From looking at the coding that the ER doctor submitted to my insurance, this visit to the ER was coded as a level 4. From researching, ER visits, they range from a level 1 for the least complex visit to a level 5 for the most complex visit. Really Seton, the flu ranks as a level 4 ER visit!!!!! As a mom, I diagnosed that my son had the flu before we even showed up to the ER. Seton this is just plain and simple price gouging. It was Sunday evening and all of the minor emergency centers were closed. I had nowhere else to take my son, but to the emergency room. Just for comparison, the next weekend, my husband was ill and we went to a minor emergency center on a Sunday morning and he was tested for strep, mono and the flu. The cost was a very reasonable $142.00