Seton Northwest Hospital
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feedback about Seton Northwest Hospital
I Received a $2800 bill (after insurance) for an emergency room visit for IV fluids for my son who had a 104.4 degree fever. I am the responsible party for paying the bill. I have requested an itemized bill 4 times. And, I have yet to receive this itemized bill. I think that they are happy just to waste my time.
There was no wait. The staff was wonderful! I felt comfortable the whole time I was in the E.R. I loved the doctor, all nurses and staff.
I do not recommend having your baby here at all they basically do what they want not anything you ask.i was dialated 6 wanted epidural didn't get one until I was already dialated a 8 then epidural didn't work.then I told my nurse I felt my baby coming and she was like my doctor was in a meeting and we had to wait so as soon as my doctor walked in I pushed and my son came.i also had my 4 year old at Seton northwest and that experience was just as worse they left part of the placenta in me and I thought I was having another baby and they were rude then as well. it seems nothing really has changed 😟
I was happy about the care and service that was provided during my wife's delivery and hence the single star. The billing dept is absolutely shoddy. We got a couple of calls from the hospital regarding outstanding charges.We humbly asked them to send an itemized bill so that the charges could be verified with insurance and a payment plan could be setup.I even offered to visit their local office for the bill. Finally got the bill after 5 months.After doing the needful we called them to setup payment plan only to know the account was already handed over to collection agency. Ya you read it right! Without intimating the customer. Then they said the bill can't be pulled from collection agency and the telephonic calls should have served as indicators. What non-sense? Are we supposed to get detailed statements over telephone? I never denied the pending charges nor I was unreachable or trying to evade bills. Many people have complained same thing on BBB. Hope concerned folks are reading this. Else i will need to dispute on CFPB or my insurance.
I've been here twice for emergencies and both times it was superb! They treated me like family, like they truly cared. I always felt like I was in good hands and the food there was very good too! Rooms are comfortable, too.