Seton Northwest Hospital
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feedback about Seton Northwest Hospital
I was happy about the care and service that was provided during my wife's delivery and hence the single star. The billing dept is absolutely shoddy. We got a couple of calls from the hospital regarding outstanding charges.We humbly asked them to send an itemized bill so that the charges could be verified with insurance and a payment plan could be setup.I even offered to visit their local office for the bill. Finally got the bill after 5 months.After doing the needful we called them to setup payment plan only to know the account was already handed over to collection agency. Ya you read it right! Without intimating the customer. Then they said the bill can't be pulled from collection agency and the telephonic calls should have served as indicators. What non-sense? Are we supposed to get detailed statements over telephone? I never denied the pending charges nor I was unreachable or trying to evade bills. Many people have complained same thing on BBB. Hope concerned folks are reading this. Else i will need to dispute on CFPB or my insurance.
I had a procedure done in the middle of October. They had me preregister and charged me ~$1,000, saying that was my portion. I trusted them and I paid. A month later, I discovered that my procedure was 100% covered and that my insurance had already paid them. I immediately called them and they confirmed that my account showed a credit for ~$1,000. They told me to expect a check "in the next 60 days". You do the math. These people will keep the money for almost 3 months interest-free. As a side note, one of the ladies at the admission counter the day of my procedure was extremely rude. Go anyplace else if you can. If you have to use this facility, ignore them when they call you for pre-registering trying to get you to pay in-advance.
I've been here twice for emergencies and both times it was superb! They treated me like family, like they truly cared. I always felt like I was in good hands and the food there was very good too! Rooms are comfortable, too.
Seton northwest"s billing dept is painfully slow and very misleading to the point of lying ! They have been stringing me along for over 2 months now on an overpayment I should be receiving. I have contacted my health plan and they have told me Seton has been paid and no new revision of the original claim has been filed. Seton keeps telling me they have never received a response for the revision from my health plan. I hope they don't know what they are doing because if they do they are either withholding my money illegally or they hope we don't inquire about it and keep it. Make sure you know what your responsible for because you have to pay them upfront before you have your surgery then they are required to pay you back the overpayment of your deductible.
They truly did not give a damn about me. Only help I got was a cup of water to take my own Tylenol's. I felt there disdain for me in my time of need. Absolutely hands down, this experience made things worse. In pain, no help, hopeless, and now deeply depressed. I know, not think, but I know, I was not a person to these people. ( management will look into it, Lmao, yeah right!) Even McDonalds can hire better)