I've been here twice for emergencies and both times it was superb! They treated me like family, like they truly cared. I always felt like I was in good hands and the food there was very good too! Rooms are comfortable, too.

Seton northwest"s billing dept is painfully slow and very misleading to the point of lying ! They have been stringing me along for over 2 months now on an overpayment I should be receiving. I have contacted my health plan and they have told me Seton has been paid and no new revision of the original claim has been filed. Seton keeps telling me they have never received a response for the revision from my health plan. I hope they don't know what they are doing because if they do they are either withholding my money illegally or they hope we don't inquire about it and keep it. Make sure you know what your responsible for because you have to pay them upfront before you have your surgery then they are required to pay you back the overpayment of your deductible.

I went to the emergency room on Saturday. I was having a anxiety attack. I was in the emergency room for 12 hours waiting to talk to a doctor. It was a total nightmare . I would have done better going anywhere else.

The billing department is a nightmare..I am waiting for financial assistance for 2 ER visits,for 4 months....when will I get an answer and in the meantime they added 2 bills that arent evem mine!!!!!telling me to get a police report......really?DO YOUR JOBS!!
I never seen anything like there negligence
and unprofessionalism,makes you wonder
if they cant do simple billing /financial application processes what about the hospital care?
I will never go to this hospital again!!

Visited..emergency room yesterday morning..due to an emergency with severe pain..--the doctor (primary) was closed..so because of the severe pain and heart issues...decided to go to emergency room. After being admitted..to the emergency room..the nurse..proceeded to advise us that we should have gone to the primary care physician, instead of utilizing the hospital as a primary care-- We felt that she had no business telling us how to proceed with potential emergency situations..--we felt that since we were hispanics..she chastized us and was not aware as to how we were going to pay...We have excellent insurance coverage for that matter..--it seems the environment of today..we felt that it was related to a race issue..and she had no business telling us what she said.-- We have been going to this hospital now..for 8-10 years..She kept talking about how bad our medical care system was which we had no business to listen too..she was an RN....and needs to leave her personal comments to herself..and stick to doing the nurses job..