Seton Northwest Hospital
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feedback about Seton Northwest Hospital
I was happy about the care and service that was provided during my wife's delivery and hence the single star. The billing dept is absolutely shoddy. We got a couple of calls from the hospital regarding outstanding charges.We humbly asked them to send an itemized bill so that the charges could be verified with insurance and a payment plan could be setup.I even offered to visit their local office for the bill. Finally got the bill after 5 months.After doing the needful we called them to setup payment plan only to know the account was already handed over to collection agency. Ya you read it right! Without intimating the customer. Then they said the bill can't be pulled from collection agency and the telephonic calls should have served as indicators. What non-sense? Are we supposed to get detailed statements over telephone? I never denied the pending charges nor I was unreachable or trying to evade bills. Many people have complained same thing on BBB. Hope concerned folks are reading this. Else i will need to dispute on CFPB or my insurance.
I had a procedure done in the middle of October. They had me preregister and charged me ~$1,000, saying that was my portion. I trusted them and I paid. A month later, I discovered that my procedure was 100% covered and that my insurance had already paid them. I immediately called them and they confirmed that my account showed a credit for ~$1,000. They told me to expect a check "in the next 60 days". You do the math. These people will keep the money for almost 3 months interest-free. As a side note, one of the ladies at the admission counter the day of my procedure was extremely rude. Go anyplace else if you can. If you have to use this facility, ignore them when they call you for pre-registering trying to get you to pay in-advance.
Had a hernia surgury scheduled. Called multiple times last week to ask how much the bill will be. No response. Went in person - got the run around for 2 hours (they wanted to provide the amount due a few days before the operation) i got a bill where the negotiated rate with insurance is 13.5k. Ive gotten comparable quotes for a fifth of that in town.
Save your time. If your surgeon schedules here, ask if there are alternative facilities you can consider. This place is either dishonest or incompetent, idk.
I've been here twice for emergencies and both times it was superb! They treated me like family, like they truly cared. I always felt like I was in good hands and the food there was very good too! Rooms are comfortable, too.
This hospital ranks lower than the ones in Tijuana in my opinion. My wife had to go in to the ER because she was incapacitated and in a bradicardic state. Once she got admitted to the ER the only thing that was done was hook her up to an IV and we literally spent 3 hours waiting to get an answer from a Dr. Her heart rate was so low that she lost all color and was going in and out of consciousness for 6 hours. During which time I had to ask for blankets for her 4 times. She was vomiting uncontrollably and when the nurse finally came in I asked for a bag so the nurse gets one and tosses it on my wife's lap. We got her admitted FINALLY after her bloodwork showed elevated cardiac enzymes. She also had 2 ecg tests done within 3 hours with no explanation. An MRI done that night. An EKG done the following morning. We get discharged with having NEVER seen a cardiologist!!?? The discharge papers listed "dizziness" as the diagnosis!! Are you kidding me? We will be seeking legal action for this obscene level of incompetence and malpractice. Luckily I was able to obtain a copy of every test they took while she was there.....to which the nurse explained "these are just a bunch of numbers. All I really focus on is the summary." This place is a hell hole. We also had to wait for half an hour in some empty area while they made an er room ready. Not once did they check on her, give her blankets, offer her any type of care. I wouldn't go back there if my life depended on it