Seton northwest"s billing dept is painfully slow and very misleading to the point of lying ! They have been stringing me along for over 2 months now on an overpayment I should be receiving. I have contacted my health plan and they have told me Seton has been paid and no new revision of the original claim has been filed. Seton keeps telling me they have never received a response for the revision from my health plan. I hope they don't know what they are doing because if they do they are either withholding my money illegally or they hope we don't inquire about it and keep it. Make sure you know what your responsible for because you have to pay them upfront before you have your surgery then they are required to pay you back the overpayment of your deductible.

Visited..emergency room yesterday morning..due to an emergency with severe pain..--the doctor (primary) was closed..so because of the severe pain and heart issues...decided to go to emergency room. After being admitted..to the emergency room..the nurse..proceeded to advise us that we should have gone to the primary care physician, instead of utilizing the hospital as a primary care-- We felt that she had no business telling us how to proceed with potential emergency situations..--we felt that since we were hispanics..she chastized us and was not aware as to how we were going to pay...We have excellent insurance coverage for that matter..--it seems the environment of today..we felt that it was related to a race issue..and she had no business telling us what she said.-- We have been going to this hospital now..for 8-10 years..She kept talking about how bad our medical care system was which we had no business to listen too..she was an RN....and needs to leave her personal comments to herself..and stick to doing the nurses job..

They truly did not give a damn about me. Only help I got was a cup of water to take my own Tylenol's. I felt there disdain for me in my time of need. Absolutely hands down, this experience made things worse. In pain, no help, hopeless, and now deeply depressed. I know, not think, but I know, I was not a person to these people

ABSOLUTELY AWFUL! My best bud was rebuilding his drone when something went haywire and the propellers went Bruce Lee on his fingers. Thankfully only the pinkie finger was gashed pretty deep, but it looked like it might need stitches. We went in, and from there it was downhill. The doctor was saccharine sweet and insincere. My buddy HATES needles and asked for a mild anxiety med when they were going to stitch him up. They said no because had a drink (not even half of it) four hours prior. I understand refusing that for liability reasons; that's not what upset me. What upset me is that I COULD HEAR THE STAFF ACCUSING HIM OF JUST WANTING DRUGS IN THE HALLWAY! My buddy was in full-on melt down mode when they were sticking him and the doctor simply ignored everything and kept talking down to him in a condescending tone as if to trivialize his issue. The doctor said she would send the nurse in to dress the finger after the stitching, the nurse came in to stick him with ANOTHER needle (still no anxiety aid) and when he refused, and asked for the dressing, she almost scoffed at him and said
“Yeah, I guess I can dress that; let me go talk to the doctor.”
No communication whatsoever. Lastly, the hospital was dead, but it took us over three hours to get out, they insisted on an x ray for liability reasons, it took over 35 minutes for discharge papers and they said registration STILL needed to come by and we were waiting for about an hour (we watched two episodes of Family Guy in his hospital room waiting for registration papers). They treated him like he was a drama queen and KEPT TALKING ABOUT HIM WHEN THEY WOULD EXIT THE ROOM. I COULD HEAR THEM! At one-point Courtney (the patient/my buddy) heard them and said shook his head upset about what they were saying about him. He got up out of the hospital bed in tears, upset ready to walk out. One nurse (blonde, tallish) was very sweet and x ray tech was cool too but the nurse and the doctor - my God they were the absolute WORST! It took so long to get registration papers we started walking out and the nurse rolled her eyes at us, got on the phone in a rude, unprofessional sassy tone and said
“Can you get registration over here; these guys are threatening to walk out.”
What?!? Were we doing something wrong? What was taking so long?!!? He checked us out up front and we got out as soon as possible. If it can be avoided DO NOT GO TO THIS HOSPITAL! I’ve attached a pic of the “professionals” that were on duty that night.
Please heed my warning. Don’t go!

Waited 2.5 hours, while watching countless other patients who arrived after I did go to a room while I still sat, before I realized I was in a circus, not a hospital. The clowns were very craftily disguised as hospital workers, tho, so beware. Yeah, we know hospitals treat the patients by order of medical severity. We get it. Guess that sprained ankle and migraine were surprisingly life-threatening....