Shands Live Oak Regional Medical Center

Edit to reflect a recent visit to the ER.

My 10 year old daughter had an obvious but small insect bite that was accompanied by a fever. The bite was red, hot to the touch and had grown had & was painful and on her neck. I had tried to get her into the doctors but they were booked up. Walk in clinics wouldn't take her insurance. Both her doctor's office & walk in clinics said take her to the ER. I had gone to the pharmacy and they said take her in.

Everyone was great except for the nurse that we had. She was just rude, condescending and flat out unprofessional. Her attitude was insulting and mean.

When she was asking my daughter if it hurt my daughter was trying to explain if something touched (lightly) neck it hurt. The nurse was out of line with the "Duh, obviously if YOU touch it, it is GOING to hurt". My daughter had a fever and ALREADY not feeling good. She was close to tears because as a 10 year old she was trying to explain it to this nurse. There is NO reason why a NURSE should behave this way towards a child.
It WAS lanced and had stuff come out. It WAS infected and she had to be put on two medications.
After Ms. Not So Nice Nurse was bustling, I started to talk to my daughter about friends of hers whose parent worked there. My daughter later told me that the nurse was like "Oh S" and had started to behave more professionally. So she knew her behavior was unprofessional and out of line. Oh you bet I reported it to several people. They even called me the next day to see how she was. I was like oh everyone other than the nurse were great.

My other way is to leave this review. I hope this woman never has a nurse treat her or a loved one as horribly as she treated us esp a child but then again treat others as how you would like to be treated in return. So maybe she deserve a nurse like herself.

The review is lowered to a 1 since zero is not allowed.

This happened a few years back. My Grandmother lived here locally but moved back to Washington State. While visiting she fell at a local business. She had to be brought to this hospital by an ambulance. She had head trauma. The people working the ER were more concerned with being paid BEFORE she was even seen. My Mother was NOT going to have them harass my Grandmother who HAD a scull fracture which was what they said AFTER she was seen by the doctor. So she got my Grandmother's insurance card and paid it. This should not reflect the doctors or nurses. They were great. This reflects the hospital Administration and how greedy they are. You haven't even seen the person yet you are demanding payment. Here she had to be brought in by ambulance with head trauma and you are demanding payment from her family before she was even seen.

Extremely fast care! Felt well taken care of and well listened to. One nurse was extremely rough with me, but overall it was a nice caring facility.

I waited in the waiting area for two hours and then when I seen the nurse practitioner she insults me. I live with my mom, step dad, and daughter. My mother is disabled and my step dad works alot, so I live there to help care for her. This lady insults me by saying I'm the reason this country is messed up and I'm an adult child. I should've said something, but I was so in shocked she said this to me. I came to get help from an infected ant bite and swollen foot, not to be insulted.

My review is 2 parts. I went for an outpatient procedure and it was a pleasant experience.
I would give that visit 5 stars. Based on that experience I went to the er today. Horrible Dr. ! Staff was nice, efficient . Er room was clean. Dr did not listen to my complaint. His only interest was to make a quick diagnosis and get out. Staff said he had been doing that all day.

If I could give a zero star. I would. This place will let you just sit in the er for over 2 hours. No matter your condition. They don’t check on you. They do not update you on what’s going on. They do not let you know ahead of time that there will be a long wait. This place should be shut down or replaced with an actual facility that wants to help people. My advice to anyone thinking of visiting this place is to just NOT. Skip the aggravation and lost time.