Shannon Medical Center Rating
104 reviews
3.4 Rating 3.4
104 reviews

About Shannon Medical Center

Shannon Medical Center is the largest locally based healthcare provider for the Concho Valley and surrounding region serving the residents of West Texas.
The hospital is licensed for 400 beds and provides a variety of clinical services, it is a designated Level III Lead Trauma Facility for the region, Primary Stroke Center, and has a nationally recognized intensive care unit. Shannon Women’s and Children’s Hospital specialized in women’s services and critical care to newborns.
The hospital provides many other services as diagnostics services, laboratory, Physical Therapy, Rehabilitation Center, and outpatient clinics.

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Special Care Services
  • Intensive Care Unit
  • Neonatal Intensive Care
Emergency Services
  • Emergency Department
  • Joint Replacement
  • Spine Surgery
  • Cardiac Cath Lab
  • Cardiac Rehab
  • Cardiac Surgery
  • Coronary Interventions
  • Vascular Intervention
Radiology / Nuclear Medicine / Imaging
  • Computed Tomography
  • Computed Tomography-Angiography
  • Digital Mammography
  • Magnetic Resonance Imaging
  • Positron Emission Tomography
  • Single Photon Emission Computerized Tomography
  • Physical Therapy
  • Speech Therapy
Oncology Services
  • Chemotherapy
Surgery Services
  • Inpatient Surgery
  • Robotic Surgery
Neuroscience Services
  • Electroencephalography
  • Lithotripsy
  • Obstetrics
  • Home Health
Emergency Service Available


Group Service


Hospital Type
  • Acute Care Hospitals
Control Type
  • Voluntary Nonprofit
  • Other
Subprovider Units
  • Psychiatric
  • Rehabilitation
  • Skilled Nursing
Total Staffed Beds 369

ICU Beds 17

Licensed Beds 299

Bed Utilization


Total Discharges


Total Patient Days


Total Patient Revenue


TPS Quality Score 33.38 Rating 3.4
(104 reviews)

Robin Hill

Up until now.... I love everything about Shannon . Except not getting food and nobody's worried about it is 7:30. Somehow it's made my fault because I didn't call earlier. I was sleeping ..I shouldn't have to call. I'm a diabetic. They forgot my food tray how does that happen. Well they're closed so figure something else out. The nurse goes on to say will check your sugar. And then find you something to eat. I don't care how much my sugar is you have to feed me. I am diabetic if I did not have other food I would be in trouble.

Daniel Norton

We had a wonderful experience with service at Shannon. Their doctors are wonderful. That being said, the business end of Shannon has been impossible. We are a low-income family and have made at least two attempts to apply for financial charity. We were denied any form of assistance because we live one county away. This is apparently out of their area to assist according to their financial aid policy, even though their policy does not explicitly state such a thing. On another note, the hospital tried to call my wife (the patient) due to a billing issue. My wife so happens to suffer from continual migraines and is fairly impaired. They left a phone number to call and a confirmation number. My wife tried multiple times to call back. She missed a return call and tried to call back again and was told, "We have no idea why we are calling you. If it's important, they will call back." A few days later, we received a notice that we had been sent to collections, even though I had a paper bill stating that payment was not due for another 10 days. Nevermind the fact that I had already sent in the payment and they said it was one day late!! Upon calling to fix the situation, I was told that they tried to call and there was no record of anyone trying to call them back. And finally, I spoke with them on the phone today. I finally felt I could pay off the bill if I could get some sort of discount like many hospitals do. I was told they don't do that kind of thing. That seems highly unlikely. Maybe I'm a whiner, but it seems like Shannon is out for my money in the end. I'd give you zero stars if I could.

Christine Vasquez

I find it extremely upsetting the experience I had with a near miscarriage a few months ago. I went in at 16 weeks with bleeding. The ER doctor was amazing, he was kind and helpful through this scary time. My complaint is with the follow up the next day. It turns out I didn't miscarry and still had a healthy pregnancy, which the ER doctor confirmed. I got a call the next day from a nurse telling me she was "sorry for my loss" and when I asked her what she was talking about she said "you lost your baby" I informed her that I did NOT lose my baby and that my baby was fine. The nurse proceeded to give me information on their counseling program for infant loss AFTER I told her she was incorrect. I'm guessing that she believed I was in denial, but I in fact was not. The nurses should thoroughly read the patients charts before making such scary and uninformed calls.

a r.g

Was going to move to the local area after checking this hospital ratings and learning there staff is mostly P.As and there is no trauma center. Or cardiac center there I rather move to dallas or houston were they actually have better staffed and ..better equipped hospitals

Teddy Wilson

Was admitted with 7 broken ribs. The staff on the 5th floor are amazing. They deserve medals, a raise, a vacation or all 3. If I ever have to go back in the hospital I will demand to be taken there.