If I could give this hospital 10 stars, I would!!!! Wonderful place!!! Our daughter spent 3 months in a different hospital and it was a nightmare. When she was admitted to Shannon, it was a totally new and great experience. The nurses, doctors, and respiratory people treat you with respect and work with you, instead of treating you like you are beaneath them. They have amazing and new techniques. The other hospital was like the dark ages. Fantastic experience. I highly recommend this hospital.for your care ❤

This review is based on one doctor and I can’t speak for the others. In my experience, the doctor’s lack of education and finding the easy way for his patients was problematic. There was no form of bedside manner or empathy. I was visiting a family member for the weekend and did not see him or any on-call doctors make rounds.

On the flip side, the nurses were very kind, empathetic and easy to speak with (medical jargon/to family members with no medical background). If I could, I would rate the nurses a 5.

Congratulations! Worst hospital and clinics in the Great State of Texas. I have been waiting six days for a return phone call from a nurse, and no one can help me. Good job guys!

I’ve yet to be seen because they scheduled me an appointment and then cancelled it after I showed up because they didn’t have my medical records. Very unprofessional! And yes, I did what was needed on my end and filled out forms so they could obtain them. Their front office and referral/ medical records office has no idea how to do their job. Since my cancelled appointment I have been on the phone for going on 7 days trying to get this taken care of. This is not taking into account that I am 17 weeks pregnant and have not been seen for going on 8 weeks and my situation is urgent. If you’re military/ Tricare aka you need a referral, save yourself the headache and go to Community (that’s who I’m going to try now anyways) Also, I should mention no doctors agreed to see me because we have orders elsewhere and I won’t be delivering my baby in their facility (a nurse midwife did agree to see me). So take that to mean what you want on their stance on offering care to military families.

They have provided exceptional care for my family members and also during the birth of both of my children. While I work here and am proud to be a part of the Shannon family, I can truly say I would choose Shannon for my healthcare based on the experiences I've had. Excellent physicians and clinical staff with care focused on doing the right thing for the patient.