Sierra Medical Center

Address

1625 MEDICAL CENTER DR, EL PASO, TX 79902 USA

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Phone

(915) 747-4000
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1625 MEDICAL CENTER DR, EL PASO, TX 79902 USA

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Consumer feedback about Sierra Medical Center

Sylvia Trevizo
Sylvia Trevizo

5 out of 5 stars

posted 2 weeks ago

My dad was hospitalized there for a whole week. The whole hospital was friendly. The nurses were very helpful and very positive. The doctors were outstanding, including the housekeeping, and the kitchen staff. I had never been so satisfied with a hospital before. Keep up the good work and hats off to all the nursing staff on floor 3!!!!

Jessica Machristie
Jessica Machristie

5 out of 5 stars

posted 3 weeks ago

My father was in the icu over Father’s Day weekend and the experience was very positive. All the nurses were attentive to my father, however Jennifer A the charge nurse went above and beyond for my father after surgery. Her attention to detail and thoroughness to go every extra mile really made this experience worth while. She does an awesome job and it really made me happy to see that people still care!

Nikki Parker
Nikki Parker

1 out of 5 stars

posted 1 month ago

This was the absolute most horrible experience I have ever had. They slapped me with some BS diagnosis because they didn’t care that I was actually in pain and didn’t want to figure out the problem. They are just out for the money. I will not be back to any of their locations ever. I just moved here a little over a month ago and this is not a good way to start my healthcare experience.

Danielle Kokinda
Danielle Kokinda

1 out of 5 stars

posted 4 months ago

I was taken into the ER Sunday morning by paramedics between 2-3 for epileptic seizures I had suffered at home. I sustained multiple bumps, bruises, cuts, and scrapes. I was processed and put into a room. At the time of arrival, my clothes were soaking wet from the drink that was spilled during my seizures at home, I was never offered a hospital gown to change into. I did not have socks on and I asked for pair of socks to get warm and was never given them. I was visibly shaking from being so cold, and nothing was done. The doctor came in to introduce himself and asked me a couple of basic questions, then left. I complained of being in pain and I wasn't give any remedy options. My wounds were not even looked at, let alone treated. I informed the nurse that I had a pain in my neck from the seizures and it was never looked at. I was then wheeled back to CT scan, and the technician was so amazing, very nice. I was brought back after a few moments, and then was not visited by my nurse for at least an hour, even though all of the machines I was previously hooked up to were beeping incessantly the whole time. I was never visited again by the doctor after his introduction, he did not come back to provide an explanation, direction, nothing. My nurse then appeared, still no socks in hand, and asked me if I had a ride to be discharged. I stated yes, and she then handed me my paperwork and put me in a wheelchair. She wheeled me out to the waiting room that was empty and left me behind a pillar. I had just suffered multiple seizures and a mild concussion - please tell me how it was safe to leave me unattended, unstrapped to the wheelchair? I am disgusted and saddened by this experience. I will NEVER attend any Providence facility again, and I will ensure that my friends and family follow suit. Shame on you, Providence. Just another example of our failing health system practices. I have received better care from a 3 year old with play doctors instruments.

Ray Teruel
Ray Teruel

2 out of 5 stars

posted 1 week ago

Had surgery here 3rd of july and day shift was punctual but night crew is poor I waited in pain for 40 mins and asked twice for meds and for someone to turn off my IV I am not impressed and patient care seems poor. I will make sure that next time I have a procedure done i ask not to come to Sierra. What a DISSAPOINTMENT! Upper management needs to fix ASAP.