Sierra Medical Center

Address

1625 MEDICAL CENTER DR, EL PASO, TX 79902 USA

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Phone

(915) 747-4000
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1625 MEDICAL CENTER DR, EL PASO, TX 79902 USA

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Consumer feedback about Sierra Medical Center

Danielle Kokinda
Danielle Kokinda

1 out of 5 stars

posted 1 week ago

I was taken into the ER Sunday morning by paramedics between 2-3 for epileptic seizures I had suffered at home. I sustained multiple bumps, bruises, cuts, and scrapes. I was processed and put into a room. At the time of arrival, my clothes were soaking wet from the drink that was spilled during my seizures at home, I was never offered a hospital gown to change into. I did not have socks on and I asked for pair of socks to get warm and was never given them. I was visibly shaking from being so cold, and nothing was done. The doctor came in to introduce himself and asked me a couple of basic questions, then left. I complained of being in pain and I wasn't give any remedy options. My wounds were not even looked at, let alone treated. I informed the nurse that I had a pain in my neck from the seizures and it was never looked at. I was then wheeled back to CT scan, and the technician was so amazing, very nice. I was brought back after a few moments, and then was not visited by my nurse for at least an hour, even though all of the machines I was previously hooked up to were beeping incessantly the whole time. I was never visited again by the doctor after his introduction, he did not come back to provide an explanation, direction, nothing. My nurse then appeared, still no socks in hand, and asked me if I had a ride to be discharged. I stated yes, and she then handed me my paperwork and put me in a wheelchair. She wheeled me out to the waiting room that was empty and left me behind a pillar. I had just suffered multiple seizures and a mild concussion - please tell me how it was safe to leave me unattended, unstrapped to the wheelchair? I am disgusted and saddened by this experience. I will NEVER attend any Providence facility again, and I will ensure that my friends and family follow suit. Shame on you, Providence. Just another example of our failing health system practices. I have received better care from a 3 year old with play doctors instruments.

Sarah Q Stevens
Sarah Q Stevens

1 out of 5 stars

posted 1 month ago

I literally have been in my mom’s room for over 30 minutes AFTER pushing the call button. She is a Fall risk. Has to use the bathroom. I have since taken her myself. No one has yet to come. She is a FALL RISK. Her IV has not been connected in no telling how long. And I have seen no one. This is a disgrace!!! Patient safety and care is not a concern. We will be filing a formal complaint.

Lauryn Jones
Lauryn Jones

5 out of 5 stars

posted 1 month ago

Staff there is very nice. Not a long wait. Loved it ❤️

Vaney Lamas
Vaney Lamas

1 out of 5 stars

posted 1 month ago

Horrible experience at the E.R. I took my husband to the E.R. at about six, I spoke to the lady at the front and advised her what was wrong with my husband. He was really bad with Vertigo that didn't allow him to walk properly. We got seen for his vitals and the nurse tells us that they don’t have rooms but, as soon as they do my husband will be seen. Meanwhile, a gentleman is crying with pain since the time we arrived. The gentleman is called in after an hour and half after we arrived. We continue to wait, a lady arrives with a cough and her son that is in scrubs calls someone over the phone, so she can get seen quicker. Well, to our surprise they take her in an put her in a room and my husband and I are still waiting. She was only there about a whole 10 minutes. After waiting three hours and twenty minutes, they continue to call in people who arrived after us. I go to the lady at registration and let her know that they’ve called people whom arrived that after us and that we are leaving. She apologizes and says they take people in dependent on pain level. That is non-sense. I’ve worked at a hospital and know that if someone’s vitals are bad they should bring them in ASAP. We procede to leave and pick hey calls us again to verify my husband information. What!? So, within the three hours and twenty minutes she couldn’t have done that. If I’m going to get billed for what your hospital doesn’t do. I will make sure my husbands health insurance Tri-West will hear about this.

Vanessa Martinez
Vanessa Martinez

1 out of 5 stars

posted 5 months ago

Never in my life have I been treated in such way before. I dont understand how this hospital is even allowed to practice. I went in to the emergency room due to a severe pain I was having. There was no waiting and I was taken in right away. However, after I gave them the history of what was happening, Dr. He came in with a very nasty demeanor, claiming everything was already tested and I had absolutely nothing. Mind you, she had just reviewed the results from my last visit at another ER 5 days prior. She didn’t even examine me and she was already practically calling me delusional. She then said very rude “they already tested everything and you’re fine. Do you really want me to check again?” And I replied “well I’m still in a lot of” And she cut me off, not even allowing me to finish and walked away furious and demanded the nurses to do examinations. She seemed upset at the fact that she actually had to work. I spoke calmly to her and I never gave attitude even though I was being treated like trash. After that, she came and said “all you have is fatty liver. You’re fine.” And gave me pain killers and sent me on my Way. After this, I felt so humiliated and most of all frustrated because I knew my pain was not normal. I went to a different doctor and turns out there was something more severe happening. Thank goodness I found out on time, because God knows what could’ve happened if i listened to that so called doctor. Don’t go here unless you just want to pay thousands of dollars to a facility that cares not one bit for humans and just want to cash a check.

And the only reason I’m posting this is to prevent another person from going through what myself and others have gone through. Because we all know that the people who work there can careless.

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