To be blunt, this place is GARBAGE! DO NOT GO HERE!! Unless you are literally bleeding out and dying, do everything you can to go elsewhere!!
I went to the ER with a severe dog bite, bled a lot from a cut artery, had a literal hole through my hand. First, I am standing there light headed from loss of blood and “Oh just sit and we will be with you.” Second, a child with pink eye was seen before me. I have children and understand having pink eye, but I was bleeding with a huge hole in my hand!! I finally get in and you better believe they got my insurance info and Co-pay before they did a single thing. Then the Dr. at the time told me we can’t do much for a dog bite, because of infection, so go see a specialist on Monday (this was a Saturday). The nurse seeing how severe my injury was kept telling me he was uncomfortable with this decision and began to contact the specialist himself. Thank god for him! Long story short, specialist saw the pics of my hand and told them to transport me to Providence Memorial for surgery right away. Let me say this again, the Dr. was trying to send me home!!! Luckily, I had surgery that night and will make a full recovery.
The fact that they were trying to send me home was insane and clearly THE WRONG DECISION. They were more concerned about insurance and payment before care. They couldn’t even arrange the ambulance to send me Providence Memorial in a timely fashion. It took them about 90 minutes to get me out of there after the Surgeon told them to send me to Memorial. The complete and utter incompetence of everyone I dealt with there, excluding the nurse, was just unbelievable. Again, if you are not literally dying DO NOT GO HERE!! EVER!!