Sierra Providence East Medical Center

Address

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Phone

(915) 856-7349
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3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Consumer feedback about Sierra Providence East Medical Center

D Garcia
D Garcia

1 out of 5 stars

posted 1 week ago

Pretty much a useless hospital. I am a 54 years old who had a terrible fall. When I fell I felt bones cracking and breaking. I drove myself to the nearest hospital barely making it without passing out. Not earlier than four hours after arriving the attending physician discharged me simply saying that I had a simple clavicle fracture after his X-ray tech took a rushed x-ray. It is to be noted I was not seen for the first couple of hours. I argued and pleaded with the doctor that I felt more was wrong with me and that I needed to be admitted I explained that I could not eat nor feed myself and that I lived alone. I tried to explain that I was paralyzed and could not move my arm not even a fraction without agonizing pain. But to no avail, I was forcibly discharged and that was with me having the highest class of blue Cross blue shield there is available. He simply said that the insurance would not cover a hospital stay I guess somebody has to pay for all the free medical going around. Come to find out later on that my clavicle was broken in 5 places never the less I was discharged with a prescription for 5 low dosage pain pills and one volume what do I want the volume for I have no idea. I had to leave the hospital grounds still in the gown like a crazy person being it was to agonizing to even take it off. At midnight I found myself outside the hospital grounds in agonizing pain and cold and in need of surgery in the United States with blue Cross blue shield I was treated like this!
I could feel all kinds of bones churning, turning and moving all around my upper clavicle area. I ended up having to stay in pain in a sitting position not being able to eat or even go to the restroom over the weekend until I was able to see a real doctor on monday still in the original hospital gown!. I ended up having a five hour surgery to rebuild my clavicle and surrounding area. I also had a fractured shoulder blade and ribs. The doctor refused to admit me and according to him my condition was not severe enough to be admitted. In the future I would rather go to a hospital in Juarez and pay cash then visit this hospital again never again will I go there, to bad such a beautiful and expensive-looking place but it's utterly worthless. PS when I spoke with an attorney about it the attorney informed me that Congress has protected emergency room doctors from their wrongful decisions and until the law changes they're going to continue doing it.

Lorena Torres
Lorena Torres

2 out of 5 stars

posted 5 days ago

I delivered my baby here and I must say that it was not a great experience. First I must admit that I was late to my achedsced c section 30 minutes but I was constantly getting reminded that I was late by all the nurses making me feel like I shouldn't be there. As if I did not have enough stress/nerves to undergo surgery. As professionals they should have an action plan for every situation, yes I was late, I won't be the first or the last, now move forward. The manager or at least so she said she was put my iv and was very aggressive with me, very careless. I was poked 4 times and I got bruised. After I delivered I was breastfeeding and I would not get fed as often as I should. I was starving my whole stay. I will never deliver here again.

Eva Bermudez
Eva Bermudez

5 out of 5 stars

posted 1 month ago

I love the facility, the staff, their nurses Pat, Emily!! Dr. Square has been amazing and their PA Thelma Diaz they're both have great acknowledge in wound care, they're caring, understanding, compassionate!!! I've seen two elderly women come a long ways with care at this facility and the cleanest are exceptional!!!

I greatly recommend this facility with a high thumps up...

Not only the staff or the physicians are great but they're receptionist Anthony is truly a jewel he went out of his way to get us in, in a time of need and crisis!!!!

Amber Lockamy
Amber Lockamy

1 out of 5 stars

posted 5 months ago

I came to the ER because I'd had many seizures in just a few days. I was dizzy, disoriented, slurring words, not thinking clearly, emotional, distraught... Everyone was dismissive. They didn't listen to me. They didn't want to talk. They wanted to ask what was on their check list and move on. The neurologist did not speak with my husband which I thought would be necessary, as he was witness to my seizures and also I was unable to communicate clearly. The tests showed only that I was not physically dying at the moment. So literally, they showed me the door.... Despite the fact that i was in crisis mode.. Crying, confused, extremely upset. My husband had to take my daughter out earlier because they wouldn't let her walk with me to radiology, even to wait outside the door there. She was hysterical when they took me away from her. She's five and autistic. So, I was alone when they discharged me. They were rude. Dismissive. Cold. Indifferent. The only person I remember being nice was a triage nurse who took my blood. He talked to me so I didn't pass out. He seemed nice. The rest all need some lessons in compassion and caring. I know it's the E R. I know they deal with a lot. But, it wasn't busy that day at all. It's been two days and I'm not better yet. It's taken me nearly an hour to write this paragraph. But, people should know that this place isn't a good place. They treat people poorly.

Valerie Romero
Valerie Romero

1 out of 5 stars

posted 5 months ago

I had the worse experience delivering my son here. I had two nurses that actually made my stay a little comfortable. but for the rest of them? they were they were too rough, When I was getting prepared to get my room to deliver they poked me 6 times to get an IV going 3 different nurses tried and popped my veins. Then when I told them you are hurting me all they would say was " I know". I got my room to wait for my sons arrival. My night nurse was great she made me feel very comfortable but unfortunately her shift was coming to an end. I got 2 nurses that talked more than help me out. When it came down to pushing I felt as if I was just pushing but not feeling any improvements of my son dropping. The doctor got in and was upset that he was told to come in already when baby wasn't ready to come out. Tension in the room made it very uncomfortable. After my son was finally delivered and doctor was out of the room I asked for more blankets, never got them. After asking over and over again I gave up. I asked the nurses if I would be getting lunch they said yes they would have them bring me something, I never got anything.. being in labor for almost 24hr and not being able to eat anything imagine how hungry I was? When we got moved rooms the 1st nurse I had was great she took very good care of me and baby, but the shift was over in a few hours. Then the night nurse was never really there to help or check on me and baby. Then that morning the next nurse I had so much attitude every time I asked a question, I'm a new Mommy of course I have questions!!! She came to our room maybe twice the 1st time she came to tell me she was my nurse then to tell me we would be getting discharged. My son still had gunk in his hair I had to ask if we would wash it out before we left since no one came in to show us how to bathe him again getting attitude I got the ok to wash his hair but she didn't offer to show us she just stormed out of the room. she did let us know that she would send someone up to take us down to my car. How to care for the babies umbilical cord? nope they didn't tell me. Asked for help with breast feeding asked if I was doing it right they just brushed it off. I would not recommend anyone deliver at this hospital! The nurses do not know how to explain anything they have attitude for everything. If you don't have the patients for questions and concerns don't become a nurse, don't make new mommies or any mommies feel like they can not ask you questions bout their newborn. Never again!

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