Sierra Providence East Medical Center

Address

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Phone

(915) 856-7349
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Emergency service available

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Consumer feedback about Sierra Providence East Medical Center

Norma Salas
Norma Salas

5 out of 5 stars

posted 1 month ago

Took my daughter to the er with high fever and vomit. She was real nervous and scared to go. As soon as we walked in, she was seen immediately. They took her in, and everyone of the people that came into contact with us treated us very good. They spoke to her, explain everything and made her feel very comfortable. This has been by far one of the best hospitals I've been too. They tested her for everything! I love how they interacted with her more and made her feel important yet comfortable in her stay while there. Thank you for all that you guys do on a daily basis!!!

Ellie Loran
Ellie Loran

5 out of 5 stars

posted 3 weeks ago

Yesterday I was taken to the Providence by the EMTs for a total knee dislocation. There was concerns of artery damage and therefore permanent loss of circulation and tissue damage. The hospital was extremely professional and immediately addressed the circulation issue. They put me under, put the knee back, got a CT scan and kept me overnight for monitoring. I will have to have knee reconstruction surgery and they referred me to the best place to get it done. I worked with the trauma surgeon, orthopedic surgeon, physical therapy, multiple nurses, MRI, x-ray, and CT techs. All were extremely professional. I feel so blessed by their care.

D Garcia
D Garcia

1 out of 5 stars

posted 2 months ago

Pretty much a useless hospital. I am a 54 years old who had a terrible fall. When I fell I felt bones cracking and breaking. I drove myself to the nearest hospital barely making it without passing out. Not earlier than four hours after arriving the attending physician discharged me simply saying that I had a simple clavicle fracture after his X-ray tech took a rushed x-ray. It is to be noted I was not seen for the first couple of hours. I argued and pleaded with the doctor that I felt more was wrong with me and that I needed to be admitted I explained that I could not eat nor feed myself and that I lived alone. I tried to explain that I was paralyzed and could not move my arm not even a fraction without agonizing pain. But to no avail, I was forcibly discharged and that was with me having the highest class of blue Cross blue shield there is available. He simply said that the insurance would not cover a hospital stay I guess somebody has to pay for all the free medical going around. Come to find out later on that my clavicle was broken in 5 places never the less I was discharged with a prescription for 5 low dosage pain pills and one volume what do I want the volume for I have no idea. I had to leave the hospital grounds still in the gown like a crazy person being it was to agonizing to even take it off. At midnight I found myself outside the hospital grounds in agonizing pain and cold and in need of surgery in the United States with blue Cross blue shield I was treated like this!
I could feel all kinds of bones churning, turning and moving all around my upper clavicle area. I ended up having to stay in pain in a sitting position not being able to eat or even go to the restroom over the weekend until I was able to see a real doctor on monday still in the original hospital gown!. I ended up having a five hour surgery to rebuild my clavicle and surrounding area. I also had a fractured shoulder blade and ribs. The doctor refused to admit me and according to him my condition was not severe enough to be admitted. In the future I would rather go to a hospital in Juarez and pay cash then visit this hospital again never again will I go there, to bad such a beautiful and expensive-looking place but it's utterly worthless. PS when I spoke with an attorney about it the attorney informed me that Congress has protected emergency room doctors from their wrongful decisions and until the law changes they're going to continue doing it.

lysa heart
lysa heart

4 out of 5 stars

posted 4 weeks ago

My in-house experience was a good one. The tech who did my throat ultra sound was professional and took her time. I do want to say that the young man who checked me in, needs to liven up a bit. No customer related skills to make a patient feel calm. I was going to rate this hospital a 5+, quickly changed my mind two days later. Called medical records and the medical records employee was RUDE, not once but three times. I worked in the medical field and i would have fired him if i heard him talk to a patient the way he spoke to me.

Lorena Torres
Lorena Torres

2 out of 5 stars

posted 2 months ago

I delivered my baby here and I must say that it was not a great experience. First I must admit that I was late to my achedsced c section 30 minutes but I was constantly getting reminded that I was late by all the nurses making me feel like I shouldn't be there. As if I did not have enough stress/nerves to undergo surgery. As professionals they should have an action plan for every situation, yes I was late, I won't be the first or the last, now move forward. The manager or at least so she said she was put my iv and was very aggressive with me, very careless. I was poked 4 times and I got bruised. After I delivered I was breastfeeding and I would not get fed as often as I should. I was starving my whole stay. I will never deliver here again.

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