Sierra Providence East Medical Center
Are you a current or past patient of
Sierra Providence East Medical Center?

We may have a special offer for you!

Find Affordable

Health Insurance

Compare

Medicare Plans

Address

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

Get Directions

Phone

(915) 856-7349

Emergency service available

Are you a current or past patient of
Sierra Providence East Medical Center?

We may have a special offer for you!

Find Affordable

Health Insurance

Compare

Medicare Plans

Need your medical records from Sierra Providence East Medical Center?

We can Help!

1Complete a simple secure form

2We contact healthcare providers at Sierra Providence East Medical Center on your behalf

3Have The National Center for Medical Records send your records as directed by you.

Get My Records

Consumer feedback about Sierra Providence East Medical Center

Michael Lozano
Michael Lozano

1 out of 5 stars

posted 1 month ago

To be blunt, this place is GARBAGE! DO NOT GO HERE!! Unless you are literally bleeding out and dying, do everything you can to go elsewhere!!

I went to the ER with a severe dog bite, bled a lot from a cut artery, had a literal hole through my hand. First, I am standing there light headed from loss of blood and “Oh just sit and we will be with you.” Second, a child with pink eye was seen before me. I have children and understand having pink eye, but I was bleeding with a huge hole in my hand!! I finally get in and you better believe they got my insurance info and Co-pay before they did a single thing. Then the Dr. at the time told me we can’t do much for a dog bite, because of infection, so go see a specialist on Monday (this was a Saturday). The nurse seeing how severe my injury was kept telling me he was uncomfortable with this decision and began to contact the specialist himself. Thank god for him! Long story short, specialist saw the pics of my hand and told them to transport me to Providence Memorial for surgery right away. Let me say this again, the Dr. was trying to send me home!!! Luckily, I had surgery that night and will make a full recovery.

The fact that they were trying to send me home was insane and clearly THE WRONG DECISION. They were more concerned about insurance and payment before care. They couldn’t even arrange the ambulance to send me Providence Memorial in a timely fashion. It took them about 90 minutes to get me out of there after the Surgeon told them to send me to Memorial. The complete and utter incompetence of everyone I dealt with there, excluding the nurse, was just unbelievable. Again, if you are not literally dying DO NOT GO HERE!! EVER!!

Mike Hancho
Mike Hancho

5 out of 5 stars

posted 1 month ago

Amazing staff and facility! top notch and great service! staff was friendly and helpful, as well as attentive to my needs. Carlos thank you for being so gentle and caring softest touch in the world. The care given to me was hands down the best, not once did i get caused pain, the man was truly heaven sent thank you. I will return again if I ever have problems again thank you

Lorena Mendoza
Lorena Mendoza

1 out of 5 stars

posted 1 month ago

We have been to this hospital a couple of times and their service keeps getting worse. The first time an ER doctor told my husband he didn’t know what was wrong with him and told to go see his primary care physician. He had horrible bedside manners. My husbands primary doctor figured out what was wrong with him within a few minutes and even apologized for the ER doctor’s behavior. Second issue, the bathrooms and cleanliness of the ICU area. The bathrooms are always dirty and usually don’t have toilet paper. Unfortunately I’ve had to visit the ICU on several occasions. Finally, today a nurses in ICU were extremely rowdy. We could hear them through the closed doors. To make matters worse the nurse goes to empty my brothers catheter into the toilet bowl and then proceeds to give my brother oral medication and water. She then touches the plate and drinks on his tray. We had to ask her to change her gloves and bring a clean tray with food. I don’t think she appreciated being told anything but I would think she would know better.

PaJamaican
PaJamaican

1 out of 5 stars

posted 1 month ago

The labor and delivery is very behind on effective and efficient laboring methods. If you want to be strapped to a bed, only eat ice chips and end up in a c section this is the place for. Never will I ever recommend someone to birth here and I will encourage every mother that is to seek other options.

Sweetie Padilla
Sweetie Padilla

2 out of 5 stars

posted 1 month ago

My father in law had been here for weeks with stage 4 cancer. For the most part the nurses & ear nose & throat specialist have been excellent, however, Dr. G (floor doctor), who we regularly see, has a horrible bedside manner. Honestly, snob, is the proper term.

On another note the restrooms throughout the hospital are filthy. Went into one because I saw that the cleaning lady had just came out & somehow the toilet still had feces smeared on the seat. Sorry for the details but this had to be said because this is a hospital and such lack of cleanliness shouldn't be tolerated. Also there's containers for seat covers but there are never any seat covers.