Sierra Providence East Medical Center
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3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

Address

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Phone

(915) 856-7349

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Consumer feedback about Sierra Providence East Medical Center

Amber Lockamy
Amber Lockamy

1 out of 5 stars

posted 1 month ago

I came to the ER because I'd had many seizures in just a few days. I was dizzy, disoriented, slurring words, not thinking clearly, emotional, distraught... Everyone was dismissive. They didn't listen to me. They didn't want to talk. They wanted to ask what was on their check list and move on. The neurologist did not speak with my husband which I thought would be necessary, as he was witness to my seizures and also I was unable to communicate clearly. The tests showed only that I was not physically dying at the moment. So literally, they showed me the door.... Despite the fact that i was in crisis mode.. Crying, confused, extremely upset. My husband had to take my daughter out earlier because they wouldn't let her walk with me to radiology, even to wait outside the door there. She was hysterical when they took me away from her. She's five and autistic. So, I was alone when they discharged me. They were rude. Dismissive. Cold. Indifferent. The only person I remember being nice was a triage nurse who took my blood. He talked to me so I didn't pass out. He seemed nice. The rest all need some lessons in compassion and caring. I know it's the E R. I know they deal with a lot. But, it wasn't busy that day at all. It's been two days and I'm not better yet. It's taken me nearly an hour to write this paragraph. But, people should know that this place isn't a good place. They treat people poorly.

Valerie Romero
Valerie Romero

1 out of 5 stars

posted 1 month ago

I had the worse experience delivering my son here. I had two nurses that actually made my stay a little comfortable. but for the rest of them? they were they were too rough, When I was getting prepared to get my room to deliver they poked me 6 times to get an IV going 3 different nurses tried and popped my veins. Then when I told them you are hurting me all they would say was " I know". I got my room to wait for my sons arrival. My night nurse was great she made me feel very comfortable but unfortunately her shift was coming to an end. I got 2 nurses that talked more than help me out. When it came down to pushing I felt as if I was just pushing but not feeling any improvements of my son dropping. The doctor got in and was upset that he was told to come in already when baby wasn't ready to come out. Tension in the room made it very uncomfortable. After my son was finally delivered and doctor was out of the room I asked for more blankets, never got them. After asking over and over again I gave up. I asked the nurses if I would be getting lunch they said yes they would have them bring me something, I never got anything.. being in labor for almost 24hr and not being able to eat anything imagine how hungry I was? When we got moved rooms the 1st nurse I had was great she took very good care of me and baby, but the shift was over in a few hours. Then the night nurse was never really there to help or check on me and baby. Then that morning the next nurse I had so much attitude every time I asked a question, I'm a new Mommy of course I have questions!!! She came to our room maybe twice the 1st time she came to tell me she was my nurse then to tell me we would be getting discharged. My son still had gunk in his hair I had to ask if we would wash it out before we left since no one came in to show us how to bathe him again getting attitude I got the ok to wash his hair but she didn't offer to show us she just stormed out of the room. she did let us know that she would send someone up to take us down to my car. How to care for the babies umbilical cord? nope they didn't tell me. Asked for help with breast feeding asked if I was doing it right they just brushed it off. I would not recommend anyone deliver at this hospital! The nurses do not know how to explain anything they have attitude for everything. If you don't have the patients for questions and concerns don't become a nurse, don't make new mommies or any mommies feel like they can not ask you questions bout their newborn. Never again!

Michael Lozano
Michael Lozano

1 out of 5 stars

posted 3 months ago

To be blunt, this place is GARBAGE! DO NOT GO HERE!! Unless you are literally bleeding out and dying, do everything you can to go elsewhere!!

I went to the ER with a severe dog bite, bled a lot from a cut artery, had a literal hole through my hand. First, I am standing there light headed from loss of blood and “Oh just sit and we will be with you.” Second, a child with pink eye was seen before me. I have children and understand having pink eye, but I was bleeding with a huge hole in my hand!! I finally get in and you better believe they got my insurance info and Co-pay before they did a single thing. Then the Dr. at the time told me we can’t do much for a dog bite, because of infection, so go see a specialist on Monday (this was a Saturday). The nurse seeing how severe my injury was kept telling me he was uncomfortable with this decision and began to contact the specialist himself. Thank god for him! Long story short, specialist saw the pics of my hand and told them to transport me to Providence Memorial for surgery right away. Let me say this again, the Dr. was trying to send me home!!! Luckily, I had surgery that night and will make a full recovery.

The fact that they were trying to send me home was insane and clearly THE WRONG DECISION. They were more concerned about insurance and payment before care. They couldn’t even arrange the ambulance to send me Providence Memorial in a timely fashion. It took them about 90 minutes to get me out of there after the Surgeon told them to send me to Memorial. The complete and utter incompetence of everyone I dealt with there, excluding the nurse, was just unbelievable. Again, if you are not literally dying DO NOT GO HERE!! EVER!!

Mike Hancho
Mike Hancho

5 out of 5 stars

posted 3 months ago

Amazing staff and facility! top notch and great service! staff was friendly and helpful, as well as attentive to my needs. Carlos thank you for being so gentle and caring softest touch in the world. The care given to me was hands down the best, not once did i get caused pain, the man was truly heaven sent thank you. I will return again if I ever have problems again thank you

Cody Bussell
Cody Bussell

5 out of 5 stars

posted 4 weeks ago

I was admitted into Providence east Sunday evening with a PE, I was in the ER for about 5 hours and the doctors, nurses and transport personnel were very helpful and knowledgeful, around 10ish that evening and the night nurse was great, the next morning during shift changes they brought in different nurses and Aides and introduced themselves and honestly made me feel comfortable and at ease. I want to Recognize one Nurse who went above and beyond and I hope she gets the recognition she deserves from your establishment she is on the 4TH floor her name Is Alba, I try not to bug the staff unless its really necessary but any time I would call her she would come to my room within minutes, answer any questions or concerns I had. she would stop by several times during the day to make sure I didn't need anything for pain or if I was lacking anything, Ive been to several hospitals here and have never taken the time to write a review but I hope this gets to the right people and she receives some kind of recognition I know people will say she is just doing her job but you can tell by the way she talks to her patients, tends to their needs she has the HEART that ever doctor and nurse and nurses Aide should have out there... just want to say Alba thanks for everything you're AWESOME! keep up the awesome work and keep your heart in it!