Sierra Providence East Medical Center

Address

3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Phone

(915) 856-7349
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3280 JOE BATTLE BLVD, EL PASO, TX 79938 USA

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Consumer feedback about Sierra Providence East Medical Center

Eva Bermudez
Eva Bermudez

5 out of 5 stars

posted 14 hours ago

I love the facility, the staff, their nurses Pat, Emily!! Dr. Square has been amazing and their PA Thelma Diaz they're both have great acknowledge in wound care, they're caring, understanding, compassionate!!! I've seen two elderly women come a long ways with care at this facility and the cleanest are exceptional!!!

I greatly recommend this facility with a high thumps up...

Not only the staff or the physicians are great but they're receptionist Anthony is truly a jewel he went out of his way to get us in, in a time of need and crisis!!!!

Amber Lockamy
Amber Lockamy

1 out of 5 stars

posted 3 months ago

I came to the ER because I'd had many seizures in just a few days. I was dizzy, disoriented, slurring words, not thinking clearly, emotional, distraught... Everyone was dismissive. They didn't listen to me. They didn't want to talk. They wanted to ask what was on their check list and move on. The neurologist did not speak with my husband which I thought would be necessary, as he was witness to my seizures and also I was unable to communicate clearly. The tests showed only that I was not physically dying at the moment. So literally, they showed me the door.... Despite the fact that i was in crisis mode.. Crying, confused, extremely upset. My husband had to take my daughter out earlier because they wouldn't let her walk with me to radiology, even to wait outside the door there. She was hysterical when they took me away from her. She's five and autistic. So, I was alone when they discharged me. They were rude. Dismissive. Cold. Indifferent. The only person I remember being nice was a triage nurse who took my blood. He talked to me so I didn't pass out. He seemed nice. The rest all need some lessons in compassion and caring. I know it's the E R. I know they deal with a lot. But, it wasn't busy that day at all. It's been two days and I'm not better yet. It's taken me nearly an hour to write this paragraph. But, people should know that this place isn't a good place. They treat people poorly.

Valerie Romero
Valerie Romero

1 out of 5 stars

posted 3 months ago

I had the worse experience delivering my son here. I had two nurses that actually made my stay a little comfortable. but for the rest of them? they were they were too rough, When I was getting prepared to get my room to deliver they poked me 6 times to get an IV going 3 different nurses tried and popped my veins. Then when I told them you are hurting me all they would say was " I know". I got my room to wait for my sons arrival. My night nurse was great she made me feel very comfortable but unfortunately her shift was coming to an end. I got 2 nurses that talked more than help me out. When it came down to pushing I felt as if I was just pushing but not feeling any improvements of my son dropping. The doctor got in and was upset that he was told to come in already when baby wasn't ready to come out. Tension in the room made it very uncomfortable. After my son was finally delivered and doctor was out of the room I asked for more blankets, never got them. After asking over and over again I gave up. I asked the nurses if I would be getting lunch they said yes they would have them bring me something, I never got anything.. being in labor for almost 24hr and not being able to eat anything imagine how hungry I was? When we got moved rooms the 1st nurse I had was great she took very good care of me and baby, but the shift was over in a few hours. Then the night nurse was never really there to help or check on me and baby. Then that morning the next nurse I had so much attitude every time I asked a question, I'm a new Mommy of course I have questions!!! She came to our room maybe twice the 1st time she came to tell me she was my nurse then to tell me we would be getting discharged. My son still had gunk in his hair I had to ask if we would wash it out before we left since no one came in to show us how to bathe him again getting attitude I got the ok to wash his hair but she didn't offer to show us she just stormed out of the room. she did let us know that she would send someone up to take us down to my car. How to care for the babies umbilical cord? nope they didn't tell me. Asked for help with breast feeding asked if I was doing it right they just brushed it off. I would not recommend anyone deliver at this hospital! The nurses do not know how to explain anything they have attitude for everything. If you don't have the patients for questions and concerns don't become a nurse, don't make new mommies or any mommies feel like they can not ask you questions bout their newborn. Never again!

Kathy Mijares
Kathy Mijares

1 out of 5 stars

posted 2 weeks ago

I recently took my daughter to this hospital to deliver her baby. The staff was great in the emergency department as well as in labor and delivery. The staff in labor and delivery advised mom and myself( grandma) the baby would be in NICU. They did state that the mom would have an ID bracelet and there is one more bracelet to be issued. Dad was not in town so I had the bracelet was was told only the people with bracelets would be allowed in NICU. Of course when I went to see the baby I was told by nurse Ericka I could not be there unless mom was present. I had to get mom over there to see baby. Then the nurse Ericka told us that I could not go in and that when dad was here, he could come in with his ID even if mom was not present. Really? The bracelet is there for a reason and father doesn't live with baby. This is a big disappointment as we are trying to follow the hospital rules that were told to us by the person giving us the ID bracelets. Grandparents shouldn't be treated like this.

Mike Hancho
Mike Hancho

5 out of 5 stars

posted 5 months ago

Amazing staff and facility! top notch and great service! staff was friendly and helpful, as well as attentive to my needs. Carlos thank you for being so gentle and caring softest touch in the world. The care given to me was hands down the best, not once did i get caused pain, the man was truly heaven sent thank you. I will return again if I ever have problems again thank you

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