I am a retired Army Nurse with decades of experience to include a short period in the ER and two years of Hospital Supervision. Anyone who knows me from the clinical environment (and fam/friends) knows that I am a staunch patient advocate and have high expectations r/t any care rendered by anyone that is a health care deliverer. This includes customer service AND quality of the actual care
I received ER care in Sioux Falls, late 2017. The first time, I was in moderate pain. The staff was outstanding from the moment I arrived, until I picked up my meds and departed. I observed how they interacted with the other patients. I asked patients how they liked the care. The response was very positive. My observations, impressive.
The 2nd visit, was a week later for the same issue. I was in moderate to severe pain. The doctor saw my distress and sped up my care by taking me to a room an starting the assessment prior to the nurse’s arrival. I was pleasantly shocked that a doctor would be so kind and diligent. Each time I yelled in pain, he was reassuring. Again, my care was outstanding. The provider ordered appropriate tests. I Received test, results and care in a timely manner. Radiology was awesome too!
I read a couple negative remarks. If staff come out to the waiting area to talk with a patient, that is proactive and in the best interest of the patient. Hopefully they will remember privacy. But the goal is to ensure no patient is in the waiting room with a possible MI, Stroke, Blood Clot/Embolism, Aneurysm ETC.
if someone is rude, tell them, your perception. They need to know! Blessings.
