South Baldwin Regional Medical Center

Address

1613 NORTH MCKENZIE STREET, FOLEY, AL 36535 USA

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Phone

(251) 949-3400
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1613 NORTH MCKENZIE STREET, FOLEY, AL 36535 USA

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Consumer feedback about South Baldwin Regional Medical Center

MultiplesOfNico
MultiplesOfNico

2 out of 5 stars

posted 1 week ago

Went last night and was forced into a room with two other African American families.
They said they had no beds open. But when I used the bathroom, five were open.

Yet other non African American families got put in a room.

No one check in on us but one time. Yet didn't tell us how long the wait will be. Nor didn't take one of us to be put in a room.

I was running a fever and wheezing. Yet none of the staff cared enough to get me any medical attention.

Brenda Hicks
Brenda Hicks

5 out of 5 stars

posted 2 months ago

I had a reaction to a new medication that left me in a critical situation while on vacation. I was taken to the emergency room where I received excellent evaluation and care then was admitted to the hospital. I am so grateful for the ER attendants, nurses and doctors, I can't thank them enough. God bless all of those who took care of me. Brenda Hicks, Natchez, Mississippi

Rick H
Rick H

1 out of 5 stars

posted 3 months ago

While the nurses I have seen "in" the hospital have been wonderful for outpatient procedures, the ER on every visit continues to be a nightmare. They run it like a used car lot. Instead of allowing you to see a physician, the triage orders a string of testing costing thousands of dollars before you even see a physician. When you request to see a physician, the PA tells you they will not treat you unless you get the tests as they have to "cover themselves". They use "used car salesman" and "fear" tactics to rack up fees. This is why insurance is so high, especially considering testing at this facility is four times the amount at other facilities. In a perfect world, every patient could run every test "just for the fun of it", but when you are facing receiving $10,000 in hospital bills, sometimes you would rather be dead. A physician with any sense of "understanding", for a severe stomachache, would be kind enough to consider the patient has had this before and simply requires a GI cocktail until they can get in to see their regular physician, and if that does not work, then further testing can be carried out. All they have to do is have you sign a document declining the tests if the GI cocktail works. Yet, they refuse to let you see a physician and continue to harass you (yes - harass) for testing. Receiving a physician bill today for this HUGE amount for a physician that never came in to see me is insane. I only wish they could run the ER like the rest of the hospital.

Jennifer Snow
Jennifer Snow

5 out of 5 stars

posted 4 months ago

My son was on vacation with my in laws when he got very sick. After spending have the day at urgent care they decided it best to send him to the ER for a CT scan. He ended up needing surgery. My husband and I arrived just before 1AM, by 2 AM they had my son in a room with surgery to follow later that morning. The nurses were so sweet with my baby boy. They were so nice to us as well. Always making sure we had everything we needed. It was welcomed after a 6 hour drive. Dr. Felkner and Dr. Cain kept us well informed of everything going on with our boy. I was actually pretty impressed with the great attitudes everyone we had an interaction with had. I’m very thankful to them all. That was a scary situation for us that could have been a lot worse.

Logan Brown
Logan Brown

2 out of 5 stars

posted 2 months ago

South Baldwin has the most poorly run and managed ER I’ve ever visited.

My mother had heart attack symptoms and we brought here her as it was closest to where she was.

The ER waiting room was packed full and we had to go wait in another room down the hall. We stressed to the Triage Staff her symptoms and it was possible she was having a heart attack, nonetheless we still waited.

When she was finally taken back, the ER was even more poorly run then the waiting room.

Nurses sitting, eating, and having a good time. No physician in sight. Only a PA bouncing from room to room.

There is no signal in the ER, so if you need to use your phone you have to go outside.

I had questions about the treatment and care and went to the nurses station. She was more worried about finishing her dinner then helping me. She said she would send someone when they are available.

The nurses did not have any kind of uniform on.

The only good thing I have to say is the PA was friendly and knowledgeable.

This is the most poorly run and managed ER (maybe even worse then providence), if it’s not life-threatening, I highly recommend you make the short drive to Thomas Hospital. The ER there actually has an adequate waiting room, and even then isn’t full the numerous times I have had to go there. Or even better, go to the new Infirmary Health Freestanding ER in Malibu’s.

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