I am lucky to find this hospital only because my Dad's assisted living facility decided to send him there because he was "problematic": "complained back pain" (said nurse), "almost fell, therefore requires 24/7 monitoring, unfit to be a resident at a assisted living" (according to the staff doctor).
First time I called to find out why he was checked in at a hospital, because I was puzzled by the voice mail from his residential care nurse, his tending nurse that night Mia was available right away, stating that he never complained back pain, but after using interpreter, they still couldn't find out what bothered him exactly. What surprised me was that she carefully looked up the records, shared it candidly, and didn't' sound defensive at all.
After MRI, nothing abnormal, I decided to take him home, instead of following the doctor's recommendation sending him to nursing home. This wouldn't have been possible without Manny bed (case) manager, who supported and understood me, who wants to find a solution for Dad who fell through the crack between 24-hr nursing and residential care. She showed me the third, possibly the fourth option combining palliative care and in home care. She was a sheer miracle for me with horrible hospice experience with my mom who passed away with final stage pancreatic cancer in 2017, which precipitated this ongoing challenge with Dad who continues to spiral downward without any acute illness. Physical therapist and neurologist on duty I met were very positive and helpful. Three other staff I was helped on the phone, Gerardo, Donna, and Cher were also patient and genuinely helpful. I spent almost 8 hours today in Dad's room, Mia and Benny are situated outside in the hallway, not at a separate station, always meeting patient's need above and beyond. Their level of care and dedication was unbelievable.
The location and parking were easily accessible. This is one of the best hospital I've been to in California as a family member and also as an interpreter, compared to other upscale modernized hospitals in Ohio I used work on site.