Southwest General Hospital

I was treated in the emergency room for a UTI. I am an elderly disabled woman with diabetes. Once it was determined I could be released I was told to go. I explained I was brought in by EMS and did not have shoes or my walker. I told the nurse about these issues and explained I had no way home. I explained I did not even have my bank card so I could call a taxi. She said there were no funds available to help me get home. She said she would put me in a wheelchair in the lobby where I could figure it out. I sat in that lobby for five hours alone sick and frustrated. I was ignored until the security officer asked me if I was waiting for a ride. I once again told him the same thing I had told the nurse. He called a supervisor and a voucher for taxi was produced. Later I contacted the patient representative and she was kind and apologized for the incident. The next day she called back and I told my experience to another administrator. I felt as if I was being blamed for the incident and as if I had no right to complain. I am still contemplating going further with this issue because it is unresolved. Quite frankly if no was an option for no stars I would have chosen that. I will never return to this facility. Also the administrator told me the nurse said I told her I had a sister who would come and get me. How could I call a sister who didn't exist?

I have absolutely no idea about the level or quality of care, about competence or cleanliness. However the cafeteria makes one hell of a mean taco. Reasonably priced too! You don't even need an exploding internal organ to partake in the gastronomic delights.

I am pregnant and I went to the hospital because I was having really bad pains in my stomach like very bad pain and the people at the hospital acted like they didn’t even care took them four hours to come back into the room to say my baby is OK like why do y’all keep me waiting that long and I’m over here thinking if I’m having pains like that something could be wrong with the baby they did not care whatsoever if there was nothing wrong they could’ve came in right away and said there was nothing wrong it’s really annoying because the only time they actually pay attention to you is if like it’s a life-threatening situation or you’re dying. Not to mention the nurses are extremely rude I will never go back there again

Everything went ok until I had to be unhooked to go use the restroom. When I got back, I made repeated requests to be hooked back up to my IV and heart monitor over 45 minutes. I was there for heat issues. All total I only got about a cup of water from the IV before I was discharged. I rehydrated with Gatorade and bottled water on my own...but I was sick for 2 whole days.

Honestly have no idea why this hospital has two star reviews. I had surgery here on July24th. I showed up at 6:30am, they immediately registered me and sent me to surgery prep. My surgeon even came in to say hi and shared my excitement in getting healthier. I did have some difficulty with painful IV pokes but that was just because my veins weren’t cooperating so I couldn’t fault any of the nurses for it. Once the iv was completely ready, I was knocked out through the entire process. When I woke up I had an entire team taking care of me. They grabbed my father an extra bed to put in my private room so he could comfortably be there for me over night. They helped me get up and walk and were there to help me up at all hours of the night when I had to use the restroom. Everyone was so nice, I didn’t have a single concerned bone in my body because I knew I was being well taken care of. They provided all the right medications and breathing exercises to genuinely prevent complications for when I left and gave us plenty of documented information to take home as I continue to heal. They even gave me a warm send off when I was discharged. Honestly most terrifying procedure I have ever done but in the best hospital I’ve ever experienced. Ps. Just to know in advance, they don’t have an ATM but there is a bank next door. And my family said their cafeteria food is amazing and cheap. Thank you again to all those that took care of me.