Southwest Health Center
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feedback about Southwest Health Center
I always have a great experience at Southwest Health. Everyone there is very friendly and helpful. People go out of the way to say hello and it is refreshing! The medical staff is attentive and kind. They are always sure to address all my questions and discuss things completely. I highly recommend Southwest Health for any medical needs.
Great professionals in my local area. Southwest has a lot of services close to home. I have used the pharmacy, primary care, eye center, radiology, physical therapy and lab. I have been so happy with all the services. People say hello in the hallway; employees are warm and friendly. They know me, but still ask me to for my identification for my safety and to make sure my healthcare information is mine.
Southwest Health puts a lot of care and compassion into every interaction with patients. As a patient and employee, I see the effort put forth to make every patient have an exceptional experience each time they step into our front door as well as with each interaction with the organization. I look forward to having my second child at SH in a few weeks and thank the team that have made each experience special.
The medical staff have been very good, the EDGE and running clinic are worth every penny. However, their rates for PT are sky high and their billing department is the worst we have ever experienced (Upland Hills, Gunderson, and Mineral Point Medical have been great). My son does follow ups there every 6 months and we have actually had a follow up while still getting bills from the previous follow up (6 months ago). When you try to get them paid you get treated like you are a bad account or insurance gets blamed but we already got the explanation of benefits months before. We have been happy with the medical care but the billing department is beyond atrocious. It's no wonder the cost of care is so high when you are not getting paid for 6 months.
Billing department has no convinent a hours for people with a 9 to 5 job. Don't listen to voice mail that have been left telling them when someone is reachable. And all of this for a bill that is for a misdiagnosis.