I was born with a serious thyroid disorder. All my life I have to thyroid meds. Without these meds I could die. You can just look at me and tell I'm in bad shape. I needed a refill..they turned me away. I'm 52, I have never been turned away by any er..but they turned me away when it took all my strength just to go to the er.
In August of 2017 fighting a serious illness I had many diagnostic labs performed at SWMH. My Health Share was billed and they paid their portion leaving $216.16. This was billed to me. I paid it with my credit card on 10/07/2017. Then I was billed by ARServices on 10/19/2017. There was no service dates on that invoice. I in good faith paid it. In reality I had paid my bill twice. A big mistake! Later in October 2017, looking at my bank account, I realized I had paid twice and called the billing department to get my over payment back. Then I call 11/03/2017, 11/06/2017, 12/04/2017 and finally today 12/22/2017. To date still no reimbursement. Each time we spoke to someone we were told it would be applied to any other charges we incurred through the health system or we were told that we would get our money and that they were submitting the request that day. It has been more than 77 days since I began requesting MY money back. My money was being held hostage. This is not right to keep my money. We now have new bills to pay which will be paid as every consumer is obligated to. I will never over pay the hospital again. This requires we wait months to make sure the insurance has not paid it and to compare and contrast double billing between Southwest Memorial and ARServices. If I over pay, my money will be held hostage. This is very frustrating!
I was seen on June 16, 2017 for ankle and fibula fractures. I was immediately taken back to the treatment area, where John RN and the team were fabulous! The level of care I received was beyond exceptional! Thank you John RN and team for making a crummy situation much better.
I would like to thank the medics that came to pick me up off my floor after I passed out and my mom called 911. Thank you also to the nurses at the ER. They were really friendly. I passed out and hit the floor with a bad migraine. The doc at the ER only gave me Tylenol. Idk if any of you out there tried Tylenol for a migraine. It don’t work it did succeed in making me angry enough that when they wanted to get me up and moving that I did so in a hurry. It’s like going elk hunting with a pellet gun. Tylenol don’t work on migraines. I have dealt with migraines for ten years. Needless to say I am still upset and in pain. Thank you for nothing Merrit. You don’t deserve to be called a doctor in my eyes. But to the nurses and techs that helped me thank you honestly I mean it.
These people are disrespectful ..... Sometimes I think I'd be better off dead than to deal with this er