For those who like the short and sweet:
MY MOM IS NOW HOSPITALIZED IN MONTICELLO. They diagnosed my mom incorrectly. Failed to provide appropriate testing, tried treat her with the wrong antibiotics (there is a standard), the wrong duration and did not to treat her pain.
I tried to approach Southwest before writing a review. Since they didn’t feel the need to respond, I feel it is necessary to let everyone know about my mother’s experience.
I took my mom, who has chronic UTIs and multiple incidents of kidney infections to this hospital. The nurse we saw and the registration clerk were very kind and approachable.
The physician assistant, (PA) on the other hand, gave me a bad enough impression (and I am a physician assistant) that, unless any of my loved ones are on their immediate death bed, I will drive 45 or more minutes to take them to another hospital before I ever take any other family member back there.
1) He introduced himself as Chris, nothing else. That is a liability. PAs aren’t even allowed to put ‘PA’ on our clothing or stamps. We have to spell it out.
2) My mom has a history of kidney issues and told him that THIS PAIN IS DIFFERENT. He did nothing to acknowledge what she said. Then she mentioned have fluid around her kidneys in a prior CT scan. He told her this was ‘just an incidental finding’ and chose to ignore the fact that is was never evaluated because we moved. NOTHING is incidental until you’ve verified that it’s not causing harm. In this case, the fluid could be due to kidney damage. But he checked nothing and made an assumption.
3) My mom was in significant pain. He didn’t even acknowledge her multiple grimaces when she moved or touched her.
4) He treated her for a urinary tract infection. My mom was a nurse for 17 years. I’ve been in the medical field for over 20 years, with over 10 being a PA. My mom met, at the very least, minimal criteria for a kidney infection. The problem with only treating her for a urinary tract infection is the antibiotic recommendation is different AND the duration is shorter. What he tried to use to treat her is NOT the first choice or the second or even the third. It is actually not on the algorithm for treatment because of resistance.