Southwest Memorial Hospital
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feedback about Southwest Memorial Hospital
I have had this hospital tag me with the wrong name, completely butcher my information and chief complaints on paperwork, disregard appointment times, and completely forget about me in the waiting room. The few staff members you'll see are overworked, stressed and rude - those who aren't don't seem to have a clue what's going on. As I write this, I'm waiting for an appointment that was scheduled for an hour ago, and have twice had to seek out information about why I'm still waiting. Moral of the story? Even if you've amputated a limb, hop in the car and drive to Durango for decent medical care. Even with the drive, you'll likely still get better care, more quickly.
My husband and I were on vacation when he got ill. We went to the ER and he was diagnosed and released in a little over an hour. Thanks to the doctor's diagnosis and the friendly staff, we were able to continue our vacation. Thank you, you guys were awesome!
I had a PICC line put in on Thursday at the Hospital in Durango, I was having complications and a rash for a couple days, that were getting worse. So I called Back to Durango This Sunday morning and spoke to a very nice RN and explained my symptoms and she as well as I was concerned that there may be an infection within the PICC line site. So she told me to go to the ER, And suggested if I wasn't feeling up for the trip back to Durango to go to the ER in Cortez and even though I have had several bad experiences there I decided to go to save the trip. And sure enough I seee the same Doctor I seen more then once and once again she was rude judgemental and assumes every one is there for drugs. But there was a wonderful nurse there by the name of Cindy that took her time to call around and talk to the Fusion Dept. And other nurse to see what could be done to make my pain more tolerable, She took my dressing off cleaned the irritated area, put some skin barrier and rewrapped my picc line. And that's all it took. Thank God it wasn't infected just a allergic reaction to the adhesive bandage. I don't need your pain meds. It was a simple fix. Thank God for the good nurse that had Compassion.
For those who like the short and sweet:
MY MOM IS NOW HOSPITALIZED IN MONTICELLO. They diagnosed my mom incorrectly. Failed to provide appropriate testing, tried treat her with the wrong antibiotics (there is a standard), the wrong duration and did not to treat her pain.
I tried to approach Southwest before writing a review. Since they didn’t feel the need to respond, I feel it is necessary to let everyone know about my mother’s experience.
I took my mom, who has chronic UTIs and multiple incidents of kidney infections to this hospital. The nurse we saw and the registration clerk were very kind and approachable.
The physician assistant, (PA) on the other hand, gave me a bad enough impression (and I am a physician assistant) that, unless any of my loved ones are on their immediate death bed, I will drive 45 or more minutes to take them to another hospital before I ever take any other family member back there.
1) He introduced himself as Chris, nothing else. That is a liability. PAs aren’t even allowed to put ‘PA’ on our clothing or stamps. We have to spell it out.
2) My mom has a history of kidney issues and told him that THIS PAIN IS DIFFERENT. He did nothing to acknowledge what she said. Then she mentioned have fluid around her kidneys in a prior CT scan. He told her this was ‘just an incidental finding’ and chose to ignore the fact that is was never evaluated because we moved. NOTHING is incidental until you’ve verified that it’s not causing harm. In this case, the fluid could be due to kidney damage. But he checked nothing and made an assumption.
3) My mom was in significant pain. He didn’t even acknowledge her multiple grimaces when she moved or touched her.
4) He treated her for a urinary tract infection. My mom was a nurse for 17 years. I’ve been in the medical field for over 20 years, with over 10 being a PA. My mom met, at the very least, minimal criteria for a kidney infection. The problem with only treating her for a urinary tract infection is the antibiotic recommendation is different AND the duration is shorter. What he tried to use to treat her is NOT the first choice or the second or even the third. It is actually not on the algorithm for treatment because of resistance.
My children and I love our Dr.s here ! The new building is very nice, the staff is always helpful and make you feel comfortable.