Southwest Memorial Hospital
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1311 N MILDRED RD, CORTEZ, CO 81321 USA

Address

1311 N MILDRED RD, CORTEZ, CO 81321 USA

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Phone

(970) 565-6666

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Consumer feedback about Southwest Memorial Hospital

Southwest Health System
Reviewed from Google

2.5 out of 5 stars

Colby Helzer
Colby Helzer

1 out of 5 stars

posted 1 month ago

I have had this hospital tag me with the wrong name, completely butcher my information and chief complaints on paperwork, disregard appointment times, and completely forget about me in the waiting room. The few staff members you'll see are overworked, stressed and rude - those who aren't don't seem to have a clue what's going on. As I write this, I'm waiting for an appointment that was scheduled for an hour ago, and have twice had to seek out information about why I'm still waiting. Moral of the story? Even if you've amputated a limb, hop in the car and drive to Durango for decent medical care. Even with the drive, you'll likely still get better care, more quickly.

Alana Klase-Freeman
Alana Klase-Freeman

1 out of 5 stars

posted 1 month ago

For those who like the short and sweet:
MY MOM IS NOW HOSPITALIZED IN MONTICELLO. They diagnosed my mom incorrectly. Failed to provide appropriate testing, tried treat her with the wrong antibiotics (there is a standard), the wrong duration and did not to treat her pain.

I tried to approach Southwest before writing a review. Since they didn’t feel the need to respond, I feel it is necessary to let everyone know about my mother’s experience.

I took my mom, who has chronic UTIs and multiple incidents of kidney infections to this hospital. The nurse we saw and the registration clerk were very kind and approachable.
The physician assistant, (PA) on the other hand, gave me a bad enough impression (and I am a physician assistant) that, unless any of my loved ones are on their immediate death bed, I will drive 45 or more minutes to take them to another hospital before I ever take any other family member back there.

1) He introduced himself as Chris, nothing else. That is a liability. PAs aren’t even allowed to put ‘PA’ on our clothing or stamps. We have to spell it out.

2) My mom has a history of kidney issues and told him that THIS PAIN IS DIFFERENT. He did nothing to acknowledge what she said. Then she mentioned have fluid around her kidneys in a prior CT scan. He told her this was ‘just an incidental finding’ and chose to ignore the fact that is was never evaluated because we moved. NOTHING is incidental until you’ve verified that it’s not causing harm. In this case, the fluid could be due to kidney damage. But he checked nothing and made an assumption.

3) My mom was in significant pain. He didn’t even acknowledge her multiple grimaces when she moved or touched her.

4) He treated her for a urinary tract infection. My mom was a nurse for 17 years. I’ve been in the medical field for over 20 years, with over 10 being a PA. My mom met, at the very least, minimal criteria for a kidney infection. The problem with only treating her for a urinary tract infection is the antibiotic recommendation is different AND the duration is shorter. What he tried to use to treat her is NOT the first choice or the second or even the third. It is actually not on the algorithm for treatment because of resistance.

Doris Stafford
Doris Stafford

5 out of 5 stars

posted 2 months ago

My husband and I were on vacation when he got ill. We went to the ER and he was diagnosed and released in a little over an hour. Thanks to the doctor's diagnosis and the friendly staff, we were able to continue our vacation. Thank you, you guys were awesome!

Shaylie Boyd
Shaylie Boyd

5 out of 5 stars

posted 1 month ago

My children and I love our Dr.s here ! The new building is very nice, the staff is always helpful and make you feel comfortable.

steven chittick
steven chittick

1 out of 5 stars

posted 2 months ago

Traveling through Cortez I decided to stop at the emergency room to have my 14 year old grandson checked out for a rash on his lower legs. After an unnecessary thorough exam of 1 1/2 hours of an IV, urine sample, blood test, lab, etc., the two doctors finally determined that they did not know what the rash was and their recommendations were to stay out of the sun and get longer socks and the rash would eventually go away on its own. No medication prescribed. Total bill was $2,112.00.