Southwestern Regional Medical Center, Inc
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feedback about Southwestern Regional Medical Center, Inc
My sister went to this place thinking they would help her after seeing all the commercials and extraordinary claims. She went faithfully thinking they would surely help her. They turn her away. She passed away not long after. Find a place that is more sincere about actually helping people fight cancer, because this place definitely isn’t the one.
My wife has stage IV lung cancer since Feb 2017. The first oncologist gave her 4 months. We immediately went to CTCA and she is doing great. Outstanding caring staff. We love you. CTCA is not a place you want to be but is the place you are most thankful for if you need to be there!
I will try to capture the sense of beauty and peace that I feel here as I write this review. First let me recognize that no one wants to be here in the first place, but under the circumstances, I cannot imagine a place I'd prefer. As I walk through the halls of what is basically a hotel that has been reorganized to create a one-in-all treatment facility. Can I walk you through my few days here as a friend? Needed scans due to a biopsy report in TX, following counsel from a previous patient, called and headed here --they gave us an appt in a matter of days as opposed to the two weeks we were told at home. Scans came back clean, except for.... "we need more imaging" done that afternoon, on-site. Need to take care of these, we have an appt tomorrow, on-site. Need a procedure, appt in two days, on-site. Oh dear, heart attack on the morning before the procedure, moved to inpatient, on-site. Released, procedure rescheduled for two days later, procedure done, headed home tomorrow for a few weeks. All of this time spent in the same hotel room (with multiple extensions, obviously)-- unbelievably cheaper than anywhere else I've seen, and has financial assistance available. Activities available on-site have been diverse and uplifting, transport available to Walmart and myriad other places. Cafe not included, but available, delicious, and reasonable. Okay, that was the day to day details, but let me tell you what matters more than the convenience and speedy, organized, and professional up-to-date treatments... the hope. This is a place of crisis and concern, and it is filled with hope. It is so different than the dark hallways filled with death that I have experienced elsewhere. Is it here? the despair and anguish? It is still a treatment center for people battling for their lives, but it is somehow different. It takes what is often a grueling waiting game of searching and digging and offers peace, care, and a sense of control. A hotel space that allows for family to join us, comfort rooms, free laundry facilities, a sewing room, a library, musical instruments to play, and volunteers that play them, smiles and kindness and camaraderie. There is no removing the reality of why we are here, but I never knew that there was a place where the battle could be fought in the walls of love. Thank you CTCA, I wish I could paint a clearer picture of what you offer, but I hope this caught a glimpse and offers hope to someone else in need.
i started going to CTCA in Feb. 2012, and honestly back then it was AWESOME, but for the last 3 or 4 yrs. I, as well as other patients that i have spoken with that have been coming to CTCA as long as I have or even longer, have also mentioned it has changed ALOT, and not for the better.
Ive had 3 instances in the past 2 yrs. that have not been positive, 1) after i had my breast reconstruction, i had to wear a belt (girdle type thing), I thought maybe just for like 1 or 2 days until there was no more discharge, nobody advised me that I had to wear it for like 5 weeks, I thought ok, maybe I was told while i was medicated, and forgot, I asked my husband if they advised him, and he said nobody told him anything. When I called to ask a general question 2 days after i left the hospital, the nurse scolded me like a child, I didnt appreciate that at all, I told her nobody told me anything... then when i had the expander removed, to have an implant put in its place, I was to return for my 2 wk check up, I drove 3 hrs to Tulsa, and come to find out at my 3:00 appt. that they didnt have me down for any follow up, they just had me in for PT. I told them I was here for my 2 week after surgery follow up, they did schedule me in, but it was like a rush, rush thing. My website portal showed that I had an appt. but their computers did not.
And now... I have been calling in since last Friday (today is a week later) to speak to my nutrtionist about a diet I am trying out, I've been very tired lately, and concerned that maybe Im not eating the correct foods etc... But nobody has returned my call. I realize I am not the only patient, and assumed that I may not get a return call back that day, or maybe not the next, but geez, maybe by the third day?? I did try to reach back to someone last Wednesday, but I was on my lunch break, and of course so was the person I needed to speak with. I never got a chance to call back, because I work 10 hr. shifts, 7 am til 5:30 pm CST.
I took a vacation day today, hoping that just maybe I can speak to someone.
Oh, yeah I did call during my 15 minute break at 3:00 last Wednesday, and i was supposed to be trans to the nutritionist, but I was transfered to the cafeteria.
So, yeah I am getting frustrated with the quaility care at CTCA, I dont know what or why they had to change from what they used to have, but I personally dont like it at all.
And I havent complained, I would get the survey's, but I wouldnt fill them out like I used to, simply because my visit or experience wasnt what I would call satisfactory on any level, and Im old school, I feel if I dont have anything good to say, just to keep my mouth shut. And I only did that, because in the past, I was happy with the quaility of care and service for all levels of employees, but this is happening way too often.
However, I will be reporting my surveys in the future.
I hope the top execs that are running CTCA read these reviews and take note.
I am seriously starting to consider going to another treatment center that specializes in cancer if this level of quaility continues,
And it really hurts me to say that, because I had an excellent oncologist and surgeon, and wonderful team when I was first dianoised with my cancer, I couldnt have asked for any better, and to them I thank them from the bottom of my heart!!!
And I am thankful for most of the staff I have now, but its not the same as it used to be.
CTCA saved my life and gave me a second chance. I had stage IV liver cancer. 9 yrs and 10 months, cancer free. Unfortunately I have now developed lung cancer. Shooting for a 3rd chance at life. If anyone can, it's CTCA!