Southwestern Regional Medical Center, Inc
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My wife has stage IV lung cancer since Feb 2017. The first oncologist gave her 4 months. We immediately went to CTCA and she is doing great. Outstanding caring staff. We love you. CTCA is not a place you want to be but is the place you are most thankful for if you need to be there!
My sister went to this place thinking they would help her after seeing all the commercials and extraordinary claims. She went faithfully thinking they would surely help her. They turn her away. She passed away not long after. Find a place that is more sincere about actually helping people fight cancer, because this place definitely isn’t the one.
i started going to CTCA in Feb. 2012, and honestly back then it was AWESOME, but for the last 3 or 4 yrs. I, as well as other patients that i have spoken with that have been coming to CTCA as long as I have or even longer, have also mentioned it has changed ALOT, and not for the better.
Ive had 3 instances in the past 2 yrs. that have not been positive, 1) after i had my breast reconstruction, i had to wear a belt (girdle type thing), I thought maybe just for like 1 or 2 days until there was no more discharge, nobody advised me that I had to wear it for like 5 weeks, I thought ok, maybe I was told while i was medicated, and forgot, I asked my husband if they advised him, and he said nobody told him anything. When I called to ask a general question 2 days after i left the hospital, the nurse scolded me like a child, I didnt appreciate that at all, I told her nobody told me anything... then when i had the expander removed, to have an implant put in its place, I was to return for my 2 wk check up, I drove 3 hrs to Tulsa, and come to find out at my 3:00 appt. that they didnt have me down for any follow up, they just had me in for PT. I told them I was here for my 2 week after surgery follow up, they did schedule me in, but it was like a rush, rush thing. My website portal showed that I had an appt. but their computers did not.
And now... I have been calling in since last Friday (today is a week later) to speak to my nutrtionist about a diet I am trying out, I've been very tired lately, and concerned that maybe Im not eating the correct foods etc... But nobody has returned my call. I realize I am not the only patient, and assumed that I may not get a return call back that day, or maybe not the next, but geez, maybe by the third day?? I did try to reach back to someone last Wednesday, but I was on my lunch break, and of course so was the person I needed to speak with. I never got a chance to call back, because I work 10 hr. shifts, 7 am til 5:30 pm CST.
I took a vacation day today, hoping that just maybe I can speak to someone.
Oh, yeah I did call during my 15 minute break at 3:00 last Wednesday, and i was supposed to be trans to the nutritionist, but I was transfered to the cafeteria.
So, yeah I am getting frustrated with the quaility care at CTCA, I dont know what or why they had to change from what they used to have, but I personally dont like it at all.
And I havent complained, I would get the survey's, but I wouldnt fill them out like I used to, simply because my visit or experience wasnt what I would call satisfactory on any level, and Im old school, I feel if I dont have anything good to say, just to keep my mouth shut. And I only did that, because in the past, I was happy with the quaility of care and service for all levels of employees, but this is happening way too often.
However, I will be reporting my surveys in the future.
I hope the top execs that are running CTCA read these reviews and take note.
I am seriously starting to consider going to another treatment center that specializes in cancer if this level of quaility continues,
And it really hurts me to say that, because I had an excellent oncologist and surgeon, and wonderful team when I was first dianoised with my cancer, I couldnt have asked for any better, and to them I thank them from the bottom of my heart!!!
And I am thankful for most of the staff I have now, but its not the same as it used to be.
CTCA saved my life and gave me a second chance. I had stage IV liver cancer. 9 yrs and 10 months, cancer free. Unfortunately I have now developed lung cancer. Shooting for a 3rd chance at life. If anyone can, it's CTCA!
I got my breast cancer in South Texas where I was referred to a surgeon (no oncologist) a week later. I went home and called CTCA. By the time I would have seen a local surgeon, I’ve spent two days at CTCA, have met with a team of doctors and have surgery scheduled! I had very high expectations for CTCA and they EXCEEDED them! I truly felt like a person! Doctors did not keep you waiting! Immediate lab results! I know I’m early in the process, but thus far this has been an outstanding experience!