Went to the ER with a relative, after waiting for 5 hours, we were told it will be awhile longer. While there, we watched an elderly man clutching his chest, rolling around on the sofa, complaining of chest pain. The front desk said there was nothing they could do as ambulances were taking priority. I got him a cold wet paper towel from the bathroom, and then finally the reception lady walked out and handed his friend a cold pack for his head, he was complaining of being too warm. Every now and then, the front desk would say loudly "oh we just got another ambulance, oh we just got 2 in". I never saw these ambulances, even though there is a window in the ER waiting room that the ambulances would drive by. I asked who was their Dr. on staff and found out THIS ER DOES NOT HAVE A DOCTOR ON STAFF, just a nurse practitioner. They were very reluctant to tell me this, I asked 3 times. My relative was finally seen after 6 hours of waiting. One of the nurses told us she had been there 10 hours without a break. Minimum treatment was provided to my relative, and so when we left Spectrum ER, we went to Traverse City Munson and received excellent care and a referral to a specialist. Spectrum ER used to be good years ago, but it's terrible now, they are short and insufficiently staffed and this should be looked into by management. There is no reason to not have a Doctor on duty.

Our toddler needed stitches between his eyes and they got us in very quickly. Paperwork was light. The Dr took his time stitching him and did a great job. We were very please with our visit.

Went in with my wife because of a UTI and Baby kicks just to sit and wait 2 hours in total to get told that she doesn't have a UTI and that's she is not pregnant. Now tell me how in the heck does a female feel baby kicks and that i can feel when touching her stomach

I waited over 2 hours to see a doctor at urgent care. I understand that their computer system was down so this wasn't necessarily anyone's fault. However, I do not feel I was treated well at all during the visit. The doctor simply told me I had to make an appointment with a family doctor or a gynecologist.

Well, I have been trying to get into see a family doctor at this place since the summer. I was supposed to fill out forms, and then they were going to call me back and set up an appointment. But they never called me back after almost two months. When I inquired about why, I discover that they are having trouble obtaining my medical records and they suggested I call my old doctor to help.

They would not make an appointment for me without my medical records, but they never even bothered to tell m there was a problem getting them for TWO MONTHS. Now I'm in a situation where I desperately need a physician and they won't hep me at all. I'm very upset, in pain constantly, and now I feel my only choice will be to go to the freaking ER since this place was so unhelpful.

Well at first service here was very good. After waiting over 20 minutes my husband had to ask what was taking so long to get some type of relief for the severe pain. Come to find out the doc hadn't put it in the computer yet so the rude nurse left a note for the doctor. Yet again after another 20 minutes my husband went back to nurse station. The nurse was very rude again. Seems if someone is not able to be pleasant and polite they should not be dealing with people. I am in the medical field myself and am not happy with having to be treated so rudely.