Spectrum Health Ludington Hospital
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feedback about Spectrum Health Ludington Hospital
Took my father in last night because he was having trouble breathing. Dr Ruckland was rude and combative. I told him I wanted to leave and take him to mercy in Muskegon, at which point they called security on me and had me escorted out of the ER. While being escorted out the security guard was smiling and telling the receptionist that he should “carry”. Do yourself and favor and just take the extra drive to Muskegon.
Have had excellent care from ER and being admitted. Kind caring Doctors and R.Ns.
They listen to your concerns and fears. It's hard to think of just one person on your care team to thank.
I went in because I had some minor chest pains. It took some time but, they made sure to check everything to be safe. All the nurses and the doctor was very polite making sure I was comfortable. The highlight of my visit was my male nurse. I can't remember his name but he showed much consern and carried on a conversation with me. It was only inflammation in my chest wall but he still stated it was a good idea to get checked out. I'm very grateful to him. My room was #26 in the emergency department.
Have had 4 surgery and 1 walk in clinic experiences here over the past 4 years as well as 2 physical therapy sessions. Rating would have been between 4 and 5 stars for all of them, leaning towards the higher.
Unfortunately my most recent experience with one of their medical office doctors was very much the opposite.
It was through the VA’s Community Care program for a shoulder problem I’m having that physical therapy hasn’t been able to fix. Got the call about the appointment over a month in advance of it so I requested a reminder call. Never got the call but went there the day prior to make sure I still had the appointment. Was very nicely informed that I did and told they weren’t allowed to make reminder calls so they sent me a reminder text. Unfortunately I never received any texts from them. That’s all okay, if not for the actual appointment and even more what followed I would still highly recommend them.
Dr. Grierson is a very pleasant person and listens as well as advises. It’s Spectrum’s policies and tactics I have a problem with. We agreed that getting an MRI and finding out for certain what is wrong with my shoulder is the best way to go. However he also informed me that if it indicated that I needed surgery I would not be able to get it there because I smoke.
The following day I received a phone call from the imaging scheduling dept. trying to set up an appointment to get the MRI done the following day. Knowing that the VA would not have given approval in such a short time I refused to make the appointment and told the person to call me back after they had received VA approval. She replied that they normally schedule and complete the imaging then work out the insurance stuff. I told her to call me back after the the VA approval was obtained because VA does not pay for any non emergency care unless prior approval is obtained.
Aprox. 2 weeks later I missed a call from the imaging scheduling dept. and returned the call, speaking to Emily. Again wanting to set up appointment for the MRI. I asked if VA approval had been obtained for it and she informed me that it had been so I set up the appointment. 2 days later I spoke to both Battle Creek VA and my VA primary care provider. Both informed me that’s the dr. recommendation had been received but no further action had been taken on it much less approval for it given.
I called the scheduling dept back and cancelled the appointment because keeping it would have left me stuck with a huge bill the VA never would have paid!
My two emergency room visits left much to be desired. My first, I arrived with chest pains and known multiple health issues that would make that particularly scary. The doctor immediately decided it was anxiety, even as my bloodwork indicated something being very wrong. I was placed on one-to-one, like suicide watch, despite being no threat to myself. I mentioned my health issues, and she refused to explore whether they could be the cause. Next thing I know, someone from community mental health is in my room to interview me. I was sent home with no relief and a referral for therapy. My doctors, when I followed up, were horrified. I was told by more than one practice that if I think I can survive the drive, to go the hour north or south to a different hospital in an emergency.
Well, two months later I am bleeding uncontrollably and my doctor orders me to the ER ASAP. Great. I get in right away and was treated terribly by my nurse. I could tell she was not listening while I spoke. Eye-rolling and tutting and all. While I sat there. Bleeding. After imaging and bloodwork showed that yes, I am bleeding and yes, my iron levels were real low now, the same nurse came in to tell me I was on my period "what did I expect?" (I was not, we discussed this, it's why I was there..), that her bloodwork is worse than mine so be grateful. I left, still bleeding out, with no instructions for follow-up care, but instructions from the doctor to come back if it continues. I said "It continues now, do I just turn around?" And the nurse said, "we still won't help you".
So yeah, not going back if I can ever help it. I don't recommend it at all. Munsing and Mercy aren't that far, if you can make it.