I had to go to the ER late at night, the nurse and doctor were some of the rudest people I have ever met and made the experience very unpleasant. I did not want to be there in the first place and they did not help me feel better about being there. They also hardly even tried to figured out what was going on and instead gave me a pain killer to get me on my way. On the other hand, the techs working that night were very nice and made sure all my needs were taken care. I am grateful for their hard work, generosity, and making me feel comfortable!

I have known of Saint Francis Hospital since 1976. It has changed alot. Usually the E.R. is good & the hospital inpatient stays are what they should be. It changed drastically in the 2000s. It has problems but alot of those problems do not have offices no more. Dr. Patrick Hart was a good E.R. Physician when my oldest daughter had a fever that was above what it should be at age 13.5 months old. He taught me as he brought her fever down how to reduce fevers, which helped me later with my four children. Dr. Distefano, did ambulatory surgery on my oldest Son's arm & the Anesthesiologist did a great job regulating the anesthesia. Not a problem with that at all. He chose an orange cast & that made him happy at seven years old. The surgical nurses seen his sister's gift to him of an Avon Teddy Bear he had carried around as he was growing up & they used surgical thread to sew up a couple of years in the Teddy Bear. They all were a really good addition to that Hospital. Things change & though I am not fond of what has happened, I am glad that Chavala & Runes are no longer employed there. I think my Dad & my Grandmother would agree. What Maryville needs is a good Pediatric & Women's Doctor's Office, Regular Doctor Care, A G.I. Doctor's Office, alot less sickness & illnesses, Really caring nurses & caring Doctor's ( surgical & Office Doctor's). A quiet hospital that does not act as though they are mental & havecbehavioral problems is what we need back. There is common depression that is not ongoing & then there are children that need to be children. From what I have heard, over the years, some Doctor's overprescribe antidepressants, behavioral medications, & ADD-ADHD medications as if a child or adult needs these all the time. Some trends need to go away.

Had 2 babies here and had great experiences with doctors and nurses. Dr. Golightly is a great family physician.

To this day, I have never gotten over what one of your CNA’s did to me, or how she treated me. I have NF, which causes tumors to appear all over me, along the CNS internally and externally . I had quite a few tumors on me. She started yelling at me, asking me what I had, as she pushed and poked at me hard. She was suppose to be helping me change into a gown. It hurt, as well as emotionally hurt. When I through tears was trying to tell her what I had, she yelled at me again, stating she was sick of me, and people like me, (she used profanity) bringing things like this into the hospital. I am not contagious, it’s a genetic condition, plus 50% spontaneous mutation. It happened 10 years ago, and to this day it still hurts, her actions and behavior started me on a downward spiral of shame and depression over it. I believe she was briefly talked to, bc another patient heard her, and reported her. I will never look at you in a positive way, as I once did. You should have stood up for patients, demanding staff to be kind,giving them compassion and respect. So sad you didn’t, there are a few good doctors and staff there that are so kind, but if I had to stay overnight, I would have to ask to be transferred to Kansas City or St Joe. All because of the treatment and hurt, by one of your staff members. I schedule any surgery I need, in St Joe or Kansas City now . You know it was bad, bc 10 years later, it still hurts until this day and I tear up. I’ll never forget it, it’s made me even more self conscious. Thankfully you do have some really nice doctors and staff.

Everyone we have come in contact with was AWESOME every time we go in they know us by name its wonderful hospital