Ssm Health St Francis Hospital - Maryville
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Take your business elsewhere. Seriously, even if it means driving an hour, it will be worth it in the long run. Mosaic (formerly SSM) and the doctors here are everything that is wrong with American medical insurance. My wife was new to the US and not eligible for health insurance for a few months during a transition when she got a cold and needed to get a course of antibiotics to help her finish it off. I called ahead to confirm the ballpark cost and to ask them to chat with me if anything more than a prescription of antibiotics was necessary. I had to work that day had my mom take her in so she could go into the office with my wife to make sure everything went properly since she was new to our system. After telling my mom she had to wait outside and being made aware that my wife had no insurance and needed to be made aware of anything that would cause extra charges (whether that meant talking to my mom or quickly calling me) they proceeded to do exactly opposite of what we asked. My wife was given two unnecessary shots (she was only mildly sick and they gave her two steroidal shots to help with pain, when she wasn't in any pain, just a lingering cold) which, because she was outside of normal insurance at that time, cost an extra $200. The money is not really the big issue, rather, it is that they did not do their job and give the patient the chance to make an informed choice by telling her that the shots would cost her an extra 200 bucks (in her country, the same shots would have cost less than 10 dollars for both with or without insurance). In addition, the caregivers at the time were not actually qualified to give these types of injections to patients, nor did they make her wait an hour to monitor her as is required with many shots of this nature. So, following this, I was on the phone with their billing department twice a week for two months before they decided to reduce the bill by 25 percent if we filled out a charity waiver since she had been outside of insurance at the time.. which is a massive insult because the whole matter revolved around a lack of professionalism/care for and respect of the patient involved. The worst part was the ongoing passing of the buck and going in circles with different people in billing. Absolutely do not recommend anyone go here if you can avoid them. There are good people working at the center, but those people are very overshadowed by the obvious money hungry aspects of the company and doctors that just want to make as much profit as possible.
Edit. 07/11/2019 A mosaic representative and I spoke about the situation and I felt she understood the issues with the situation. She said she would talk to her superiors about it and get back to me. A month has passed without a peep or callback.
The staff is always friendly and knowledgeable, but they are never on time. Every time I go I don't get called in for at least a half hour after my appointment was scheduled and I don't see the doctor for an hour or more. If they are running behind it would be nice if they could call and let you know so you dont have to sit in the waiting room feeling sick. Otherwise that is my only complaint.
Our ER doctor Dr. Cashsman, the tech, the nurse (head supervisor who came to help) and front staff (+Katrina) were awesome. From the moment we walked in they were attentive and caring. It is worth the wait in the ER to be treated with such kindness. We have had past ER experiences that made me very apprehensive about coming and I can not Express enough how kind Dr. Cashsman was. To top it off the nurse gave my daughter an Abrielle Neff mermaid doll and read her a poem. That really touched my heart. Thank you for all you do! I don't think that gets said enough! Thank you !
This place is an absolute joke!!!! I fell down 15 stairs hurting my shoulder and knee badly. I was given a shot of Ketorolac(sp) after I had been moved in uncomfortable ways for X-rays. After that experience I was in tears from the pain and told they would give me a morphine shot to help but I had to wait since I had the other shot. I waited TWO HOURS and then the doctor breezes in and says he decided I don’t need it. Absolutely horrible and I wouldn’t take my dog there.
The most incsonsitent and poor health facility I’ve ever seen. Unfortunately, it’s the only place in Maryville. Don’t bother using their online appointment maker because they either a) won’t put it on their books or b) never bother to contact you to make an appointment. I’ve never heard any of my friends have a positive experience with St. Francis either. If possible, find a place in St. Joe