Ssm St Joseph Health Center
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Mom had a stroke and is unlikely to recover. We arrived through the ER and they were thoroughly caring. Mom was moved upstairs for palliative care. We have had nothing but exceptional caring. First and foremost, mom is made comfortable. My sisters and I are also being cared for and that is appreciated. It’s a rough time but St. Joseph’s has made it better.
The staff here were below average and their lack of communication was so frustrating! The first time I had to get any imaging done and I was told that I haven't hit my deductible so I'd have to pay so much out of pocket and I could pay now. So I did. Then I get hit with ANOTHER bill from an outside company and when I call about it they said that their employee at registration should have told me and they must have used the wrong verbiage. Incompetent and rude. Do NOT go here if you can help it and if you loved your family, choose somewhere else for them to go!
Just called to ask about what the process would be for high blood sugar. What I told the person who answered the phone. "My PCP said to go to emergency room, I can't drive my husband is at work have brought my blood sugar down some on my own." She pretty much said could not tell me anything, and that was the end of the conversation. With this kind of compassion and empathy stay away from this place.
I came into the ER unable to breathe and was told there were "just a couple rooms that were being cleaned" and that I would be taken back shortly. Sat there wheezing for over an hour, meanwhile a poor girl next to me was in so much agony she couldn't even sit still, and she had been there longer than me. There was zero sense of urgency to help any of us. The waiting room kept accumulating more people so I left. Thank God for Progress West.
Have been here 4 times, an never waited less than 3 hours before I finally got up and left. Two of those times I was pregnant with pain and they still mad me wait in waiting room. WORST HOSPITAL IN ST LOUIS / ST CHARLES AREA. If you can at all avoid going here, DO! My husband came in with symptoms of a heart problem and they made him wait the same amount of time, to which we also left and went to another hospital. I went to mercy and I was seen, treated, and back home in 2.5 hours. Save yourself the headache and just avoid St Joes all together.